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LCXP
London, United Kingdom

Ok but very noisy air con

3.0 of 5 bubblesReviewed 21 Oct 2017via mobile
Stayed here last week. Room was a reasonable size for NY but the air con rattled so much I had to turn it off. Reported after first night but seemed to make no difference day 2 when I got back from work. Concierge are very nice / reception staff are quite indifferent. Rooms are dated - brown curtains and carpet - latter was also sticky in places. 👎🏽 asked for a quiet room but was put right next to the elevator so had people going past until the early hours and the noise of the elevator to contend with. Ok but really not great. Only stay here because it's so near my NY office.
Date of stay: October 2017
Trip type: Travelled on business
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David C, General Manager at Omni Berkshire Place, responded to this review
Responded 23 Oct 2017
Thank you very much for taking the time to share this honest yet humbling review. We have your contact information and will reach out to you privately to fully impress upon you our sincere apologies for the less than perfect experience.

A very kind regards

David Chase
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 17 October 2017

I requested a room away from the elevator and ice machine (as I always do anywhere I go!), and got exactly what I asked for - no view (except of the other buildings - who cares), but it didn't even feel like we were IN the city until we walked outside! This was a pretty basic room (2 queen beds), which was a little tight (not much room between beds and the desk/wall-mounted TV), but it was fine for a couple of days' stay with only three people in the room (me, my husband, and daughter). (If it was a larger family, it could've gotten really annoying very quickly, since you couldn't pass by each other at all.) But, the hotel was very nice, room service was quick, and I'd definitely stay there again!

Date of stay: October 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
Thank J6407ZWsusanm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David C, General Manager at Omni Berkshire Place, responded to this reviewResponded 20 October 2017

Thank you very much for this kind review! We do have a lot of spacious rooms at our property, however when someone requests a quiet room we do our best to deliver and these super quiet, tucked away rooms are ideal for this. Thank you for staying with us once again and we hope to have the honors of hosting you again soon.

A very kind regards

David Chase

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2017

We had a fantastic time at the Omni Berkshire great hotel great location! We have been coming to NYC for a long time this is the best hotel! Competitive rates clean great staff!! We had champagne and chocolate covered strawberries and a lovely card from the hotel to celebrate our anniversary!

Date of stay: October 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
Thank jeffreyf323
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David C, General Manager at Omni Berkshire Place, responded to this reviewResponded 20 October 2017

Thank you so much for taking the time to share this wonderful review. We always go out of our way to underscore special moments and we are so happy to read that the amenity contributed to a fantastic stay! We hope to host you again when in New York City!

A very kind regards

David Chase

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Reviewed 16 October 2017

My husband and I stayed at the Omni Berkshire in June 2017 for 5 nights. It was our very first trip to NYC, and we felt that the location was very good. We were able to easily walk to Times Square, Central Park, and Rockefeller Center. Subways were easily accessed on the block. Check-in and check-out was easy and the room was comfortable. Like many of the NYC hotels, there was no coffee maker, microwave, nor refrigerator. We did use the in-room safe.

Date of stay: June 2017
  • Trip type: Travelled as a couple
    • Location
    • Service
Thank Joanne M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 October 2017

My grand daughter and I were celebrating our special birthdays with a trip to New York. We checked into the Omni Berkshire Place where we given a very comfortable room. Staff were helpful when required. Our room was cleaned each day during our stay.

Date of stay: October 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
Thank H9704SIelizabethf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 October 2017 via mobile

This hotel is situated in a Great location for coming back to after a long day sightseeing. Comfortable bed and great shower. No facilities in our room but who needs them with everything on your doorstep find most hotel tea and coffee lousy so just stepped outside to get whatever we wanted.

Date of stay: October 2017
Trip type: Travelled as a couple
Thank miawallis1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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