We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The Peninsula New York
If you like this hotel, you might also be interested in
Hotel Belleclaire(New York City)(Great Value!)
US$228
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$197
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Fitness centre
InterContinental New York Times Square(New York City)(Great Value!)
US$377
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$326
InterContinental
View Deal
Certificate of Excellence
  • Restaurant
  • Room Service
Parker New York(New York City)
US$496
Expedia.com
View Deal
  • Pool
  • Restaurant
Park Central Hotel New York(New York City)(Great Value!)
US$206
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$170
Expedia.com
View Deal
  • Bar/Lounge
  • Fitness centre
Royalton Park Avenue(New York City)
US$327
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$272
Official Site
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
US$758
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$713
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
The Bentley Hotel(New York City)(Great Value!)
US$232
Booking.com
View Deal
Certificate of Excellence
  • Restaurant
  • Room Service
Millennium Hilton New York Downtown(New York City)(Great Value!)
US$263
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$226
Booking.com
View Deal
Certificate of Excellence
  • Pool
  • Restaurant
YOTEL New York(New York City)(Great Value!)
US$226
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$188
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
The Westin New York Grand Central(New York City)(Great Value!)
US$310
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$243
Agoda.com
View Deal
Certificate of Excellence
  • Restaurant
  • Room Service
Reviews (1,180)
Filter reviews
1,180 results
Traveller rating
795
248
92
29
16
Traveller type
Time of year
LanguageAll languages
More languages
795
248
92
29
16
Show reviews that mention
All reviewsrooftop barsalon de ninggrand luxe roomfifth avenueoscar de la rentacentral parknew yorkfour seasonsindoor poolroom serviceluxury hotelseparate showerst regissuperior roomconcierge deskturn down servicean upgrade
FilterAll languages
Updating list...
797 - 802 of 1,180 reviews
Reviewed 4 October 2011

Yes it's NYC but you would expect that when you stay in one of the hotels suites that the staff would be pleasant and polite. You would also think that when they say they would look into something for you and get back to you they actually would. Not this lot!
This is THE most expensive hotel i have stayed at , and I have stayed a lot of top 5 star hotels and overall the staff are some of the rudest.

never again

  • Stayed: September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank justcruizen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2011

We stayed here on a recent visit in September when the entire city was busy. I would like to thank the entire staff to make our trip a special one. Kristin from Guest Services was a star - always smiling, regardless how busy.
The location is perfect for the business & leisure traveller and we had great tips for restaurants from the concierge (Fabian?). Thank you for making our stay in NYC so memorable.

  • Stayed: September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank CErwinD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2011

Some hotels we've visited seem to take their reputation for granted. (Indeed, some we've stayed in don't even seem to care.) Not The Peninsula--at least not during our four night stay over Labor Day weekend. Admittedly, I'm a bit strange on how to spend travel money. On some things, I don't mind splurging, and on others I balk. As much as I loved the Peninsula, I had both reactions.

The rooms, of course, are expensive--even if you get a bargin price on a Deluxe room promotion (as i did through Expedia). That, I didn't mind, because the room was beautiful! For a grande old hotel, it was thoroughly modern. The audio, HVAC, and lighting system was the most sophiticated I've seen in any hotel. All functions were controlled bedside in a dedicated remote control box. The buttons were backlit for night viewing, which lit only when the box sensed your hand movement over the box. How cool is that! The TV in the bath over the tub was likewise nice. And great kudo's to P. for including the Tennis Channel on their satellite system--great since the U.S. Open matches were carried mostly there during our stay. Thanks, Peninsula!

I even splurged for the room service price of a pot of coffee for two, delivered quickly an in an excellent carafe that kept it hot. Yes, $20 for coffee for two is over the top, but I felt like royalty having it delivered. It's a nice feeling.

But about balking: I just couldn't make myself pay their tab for breakfast. I get chinchy about prices of breakfast. So if you're like me and just want a simple breakfast, go down the street to Cafe Europa or its like.

Service by the bell staff, check-in, and concierge team was superb. The restaurants they selected for us were all memorable. The hotel's location gave us great access to Broadway theaters, shopping, subway connections, and the park. (Travel Tip: it's not an unreasonable walk down Fifth Ave to the Morgan Library and Museum--well worth visiting!)

If you like magnificent old hotels, not too large, with wonderful staff and very modernized rooms that maintain the historic charm, The Peninsula is a great choice. (St. Regis is a close competitor, but that's another story.)

  • Stayed: September 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
Thank rjmartintx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2011

Room was well appointed, medium sized, and the housekeeping was excellent. The bathroom was very spacious and the complimentary bath products were decent. Concierge staff was wonderfully helpful and all their recommendations were spot on. Good location for getting around the city. Dining inside the hotel was very overpriced, but the breakfast and appetizers we enjoyed were all good.

  • Stayed: September 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
Thank TripLeigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2011

The Peninsula is one of several luxury hotel chains well represented by their New York properties--the Four Seasons, St. Regis, Ritz Carlton and Mandarin Oriental are others. All are located midtown--a rather touristy area, but filled with well regarded restaurants, shops and the Museum of Modern Art. It was a pleasant shock when the Pen appeared on my favourite private sale website as part of a package that was an amped of version of their own Summer Splendour package--it included a room upgrade, hotel credit and a yoga or personal training session (usually you choose one), plus breakfast. And the Pen ended up being a none too shabby place to be "stuck" while riding out Hurricane Irene, which extended our stay from 3 to 5 nights (the last 2 nights on the traditional Summer Splendour package)--we were fortunate the hotel had rooms available. The staff, which overall handled the situation with calm and grace, were also fortunate the hotel had rooms available, as some staff spent the night, with staff either unable to get home or come to work, as all public transportation was closed for awhile. Alas, there were some regrettable deficiencies concerning the front desk both pre and post hurricane--far from five-star--which I will address last.

Upon entering the hotel, you are greeted by a doorman, page (in their signature Pen uniform), bellman and/or security person. The 3 story entry has a grand staircase and chandelier, with an exquisitely detailed ceiling and mouldings. The lobby is a series of jewel box-sized spaces. At entry level is a sitting room and a bell desk with a sitting area, as well as the entry hall to the Salon de Ning rooftop lounge elevator. Up the stairs to one side is the Fives restaurant and lounge (breakfast, lunch, dinner). To the other side is the Gotham Lounge (cocktails, light fare, afternoon tea) and then the reception area, concierge desk, small but well-equipped (and free) business center, another sitting area, and the guest elevators. There is free Wifi throughout the hotel. We lunched at Fives once, taking advantage of the Restaurant Week menu, and it was a tasty and hushed experience with great service.

Our room on the 17th floor (20 floors with rooms) faced 55th St. It was categorized as a Grand Luxe, the largest of the regular rooms, but seemed smaller than the Grand Luxe room we had on a prior stay. That room faced 5th Ave. The rooms are pretty large by New York standards and elegantly appointed with high quality hard and soft furnishings. There is a very functional upholstered luggage bench in the entryway. The desk housed a fax machine and some office supplies. The bed was exquisite, with a bedside panel to control lights, temperature, TV, radio, etc. The television console also housed the minibar, fridge, and DVD player. The TV was not HD, and 3 remotes were needed to use it and the DVD--the in-room operating instructions were not accurate, so I had to call for help. The tech staff wear white lab coats. There was no iPod dock. There was a photo memory card reader to look at your photos on the TV screen, but it was old and could not read newer memory cards. The bathroom was large and all marble, with a separate tub and shower, TV over the tub, enclosed WC. Only one sink, but lots of counter space. We always had room service breakfasts and were particularly fond of the Chinese breakfast ($42). Room service ranged from outstanding (with every conceivable food item, utensil or seasoning on the tray) to good. Housekeeping was uniformly excellent day and night.

The Pen is crowned, literally and figuratively, by the Spa on the 21st floor and the pool/fitness centre on the 22nd, with a newly opened Sun Terrace on the mezzanine between. The rooftop lounge the Salon de Ning is on the 23rd floor, reached by separate elevator. All of these spaces were closed for renovation during our last visit. The Spa, Sun Terrace and pool/fitness centre are outstanding in every way--design, decor, service, amenities, concept. Very Zen. They are all not too common features for New York hotels. The Spa was so serene and tranquil (and quite large)--I enjoyed a 2 hour Peninsula Ceremony involving hot jade stones the day before the night Irene hit, and also tried the relaxation lounge and steam room. The only drawback--no jacuzzi in either the spa or by the pool. The glass-enclosed pool is of decent size and functional for laps--it is not the large bathtub in the middle of a frenetic bar scene that one sees on "hipper" New York hotel rooftops. The adjacent fitness centre is well-equipped and fairly large, with a glass-enclosed studio for classes. Service everywhere was very attentive, and when the rain from Irene sprouted leaks and water buildup, the hotel staff was very quick to respond and address. The new-this-summer Sun Terrace is also beautiful. It wraps around 3 sides of the hotel and has fabulous open air views to the north, east and south, up and down 5th Ave. including Central Park. Wonderful teak chaises and tables with umbrellas done in shades of saffron and russet fill the terrace. Food and nonalcoholic drinks are available here or poolside ($39 bento boxes).

We wanted to love the rooftop Salon de Ning lounge (formerly the PenTop Bar), but it was just okay. The space is meant to evoke a lounge in 1930's Shanghai, with some western touches. The small indoor bar area, with a smattering of tables, is lovely, but the 2 outdoor terraces just did not look as nice as the photos on the Pen's website, pre or post Irene. The glass walls look onto the same views that can be better seen from the Sun Terrace. The service was lackluster here, and the drinks, while yummy (tried the Ning Sling), are a pricey $22, with light fare in the $20-$30 range.

The front desk was by far the biggest, really the only, disappointment to an otherwise wonderful stay. For 4 major interactions with reception, 3 were sub par.
1) Check-in. A stark contrast to check-in at our last visit, an idyllic memory of perfection: Car arrives, doorman retrieves luggage from trunk, looks at name on luggage tag and announces it into headset. Upstairs at front desk, receptionist greets me by name and with a smile, says room is not ready. Receive phone call that room is ready, return to desk, same smiling gentleman escorts me to room and points out features.
For this visit, it went: Taxi arrives, doorman retrieves luggage and asks my name, which he announces into headset. At reception, one staff member is with a guest, the second one looks at me without smiling or greeting me by name, actually without speaking, until I say I am checking in and give her my name. Check in then proceeds rather zombie-like, with minimal oral interaction, like someone in the 10th hour of an 8 hour shift, as if speaking was a source of great discomfort. The room is not ready. Later, a different staffer phones me that the room is ready and gives me the keys (with a smile!) but does not escort me. To be fair, I never saw a front desk person escort any guest to their room.
2) Extending the stay. Once we discovered our flight was canceled, I went to the front desk to try to extend the stay. This was a positive experience--Sheron was very patient and thorough and was able to keep us in the same room using the Summer Splendour room upgrade. She said I would need to check out and check in again, as the 2nd stay would be a separate folio.
3) Check-out/check-in. Another unsmiling staffer who was rather ruffled by the somewhat unique situation and required assistance. The interaction was perfunctory and formal, straight out of a training manual.
4) Check out. Yet another unsmiling staffer. A charge from the first settled folio somehow ended up on the 2nd bill, but receipts etc. that I had for proof were packed away. Settling this involved help and a phone call. The charge was eventually dropped "as a one time courtesy", a politically correct way of saying "I don't believe you, but we'll drop the charge so you'll go away"--not the nicest way or impression with which to leave the Pen or New York.

Unpleasantries such as this have kept me away from other hotels (the Four Seasons Chicago specifically), but I don't think this will be the case with the Pen, not when everything else about the stay was so enjoyable. We'll just try to arrive later and avoid hurricanes next time.

  • Stayed: August 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank pillowsofwanderlust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews