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“Helpful staffs and nice room”

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The Peninsula New York
Ranked #30 of 467 Hotels in New York City
Certificate of Excellence
Hong Kong
Level Contributor
204 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
“Helpful staffs and nice room”
Reviewed 16 November 2013

Moving to this hotel from Ritz Carlton, the room is a little bit smaller, but the staffs are much friendlier and helpful. Although part of the lobby is under renovation at the time, the breakfast is excellent (although sometime it is quite crowded with limited available tables)...

  • Stayed March 2013, travelled with family
    • Value
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Helpful?
1 Thank hktransplant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review, 19 November 2013
Dear hktransplant,

Thank you for providing feedback of your stay with us last March. You will be pleased to know that the renovation of which you speak of has been completed and the hotel’s new restaurant, Clement, debuted on October 1, 2013. Clement now occupies our former restaurant, Fives, and its adjoining bar and it comprises a chic design and menu concept that focuses on locally sourced ingredients from the Northeast region of the United States.

We hope you have the opportunity to return to The Peninsula New York to experience the spaciousness and the excellent cuisine Clement has to offer.

Kind regards,
Jonathan H. Crook
General Manager
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1,043 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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United States
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 15 November 2013

This hotel deserves the great reviews, however on the flip side, when a room costs $1,000 and up a night, would one expect anything less than stellar service? Hotels like The London NYC and Omni Berkshire Place offer nice rooms for around $300-$500 a night, so if "five star service" is what you desire, expect to spend a stiff premium for it at the Peninsula.

  • Stayed November 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mike19782009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review, 19 November 2013
Dear Mike 19782009,

Thank you for your comments and for finding our hotel to be amongst the top hotels in New York City. We are pleased that we met and even exceeded your expectations.

Kind regards,
Jonathan H. Crook
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worksop, United Kingdom
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 11 November 2013

This hotel was in the perfect location, only a short walk away from times square, central park and it is right in the middle of all the shops on Fifth Avenue. Inside the hotel was lovely, with a nice reception and lobby, and the swimming pool and changing spa facilities were great too with the swimming pool having a great view looking down fifth avenue to central park. The room was gorgeous, especially the bathroom which was beautifully decorated. Overall an amazing hotel, would definitely recommend staying there!

  • Stayed October 2013, travelled with family
    • Value
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Helpful?
2 Thank charlotteee96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review, 13 November 2013
Dear charlotteee96,

Thank you for your kind review and for providing such wonderful photos of your stay with us on TripAdvisor. We not only value your patronage but also appreciate your recommendation of our fine property. Please let us know when you will be returning to New York, as we would love to welcome you back as our guest.

Kind regards,
Jonathan H. Crook
General Manager
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San Francisco, California
Level Contributor
28 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 10 November 2013

I had a fantastic stay at the Peninsula Hotel. The building architecture is neo-classical and very beautiful. The Grand Luxe room is very spacious. The bed is very comfortable. The hotel location on 5th Ave is very convenient, and close to the subway and Central Park. Every staff at the front desk is very helpful and accommodating. Breakfast at Clement is fabulous.

We forgot one of our shopping bags in the room after check-out and moving to a different hotel in Manhattan. We contacted the hotel the day after and were glad to know the housekeeping saved it for us. Thank you! This is definitely a five-star experience.

  • Stayed October 2013, travelled on business
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Helpful?
Thank SaranR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review, 13 November 2013
Dear SaranR,

Thank you for taking the time to provide a fine review our hotel. We are even more pleased that our staff helped to retrieve your belongings and that they have reinforced your faith in The Peninsula New York. We look forward to the opportunity to having you back soon.

Kind regards,
Jonathan H. Crook
General Manager
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Savannah, Georgia USA
Level Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 3 November 2013

The Peninsula is a very expensive hotel, but it is quiet and perfectly located if you are coming to New York for business or family pleasure in midtown. I booked the hotel using an internet discount site, yet I was treated like a King. The rooftop bar is awesome, they have a car to take you within 15 blocks, and the room was very nice with an extremely comfortable bed. This was worth the extra money for an extra star.

  • Stayed November 2013, travelled as a couple
    • Value
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Helpful?
Thank kidsgotoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review, 5 November 2013
Dear kidsgotoo,

Thank you for sharing the details of your visit to The Peninsula New York. We pride ourselves on our personalized and superior service, and we are delighted that you were able to experience this first hand.

Kind regards,
Jonathan H. Crook
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 3 November 2013

My favourite NY hotel. Not the tiny, dark and stylish rooms of the newer hip hotels, but good-sized and extremely comfortable. Restaurants and bars are great, staff are as superlative as you'd expect from a place of this caliber.

  • Stayed October 2013, travelled on business
    • Value
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Helpful?
Thank Ned S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review, 4 November 2013
Dear Ned S.,

Thank you for your kind comments. We do realize there are many fine hotels to choose from and we are delighted you chose The Peninsula New York as your favorite hotel in New York City. We look forward to continuing to provide you superior service and to surpassing your expectations.

Kind regards,
Jonathan H. Crook
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buenos Aires, Argentina
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 October 2013

A magnificent palace ideally located at the heart of the most vibrant part of Manhattan the Peninsula Hotel is a unique place to stay at NEw York and feel that you are at home.A place where refined splendours of 19th-century american architecture with the latest in contemporary comfort and elegance meets the silence, sophistication and kindness of Orient culture.
Embebed in the atmosphere of luxury that is the very soul of this establishment are the amazing Spa , the sun terrace the outstanding bars and the Clement restaurant with new culinary concept .All of them combining style and contemporary chic with an impeccable service attentive but not intrusive that makes the experience of the hotel more tha unforgettable, memorable.Because beyond the elegance and glamour of The Peninsula what it is truly remarkable is the personalized care of the guest, the kindness and consideration, the attention to details . Everything reflects a philosophy and a very special art of living .
A pleasure to repeat indeed. We have stayed for a week, we will come back !!!!

  • Stayed October 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Graciela P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review, 30 October 2013
Dear Graciela P,

Thank you for your kind and elegant comments regarding your recent stay at The Peninsula New York. Your description of our property and the service you received was indeed humbling but what we take most pride in is the personal touches and rewarding experience you were left with from our staff. We look forward to welcoming you again soon.

Kind regards,
Jonathan H . Crook
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Peninsula New York

Property: The Peninsula New York
Address: 700 Fifth Avenue at 55th Street, New York City, NY 10019
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in New York City
#27 Luxury Hotel in New York City
#38 Romantic Hotel in New York City
#39 Family Hotel in New York City
#39 Business Hotel in New York City
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Peninsula New York 5*
Number of rooms: 239
Official Description (provided by the hotel):
Known for its world-renowned service and attention to detail, The Peninsula New York is the prestigious recipient of the Forbes Five Star and AAA Five Diamond Awards. This magnificently restored 23-story, 1905 landmark building is ideally located, just steps away from world-class shopping, museums and the magic of Broadway. ACCOMMODATION: Each of the 185 spacious guestrooms and 54 suites at The Peninsula New York meet The Peninsula Hotels standards for luxury, guest comfort and technology. Rooms are designed for maximum comfort, with a good night's rest virtually guaranteed. Each room exudes a sense of tranquility and modernity with crisp bed linens, luxurious goose down duvets, flat screen televisions, marble bathrooms with special mood lighting and signature Peninsula bathtub televisions. For the ultimate convenience, bedside electronic control panels regulate temperature, lighting and entertainment systems. WELLNESS: The Peninsula Spa is a rooftop oasis providing an ideal retreat from the demands of the city. This sanctuary of seclusion and peace offers relaxing body treatments and sublime skin care in an environment of sheer aesthetic bliss. The Spa features a luxurious range of heat experiences including a steam room, sauna, ice fountain and "experience" shower, men's and women's private relaxation lounges and an Asian Tea Lounge. The Private Spa Suite is the ultimate personal spa experience for couples, friends or family wishing to retreat in total privacy. A glass-enclosed pool, wraparound outdoor sun terrace and cutting edge fitness center with daily group fitness classes completes the wellness experience. DINING: The Peninsula New York's dining venues combine the comfort of tradition with modern elegance for guests to experience sophisticated dining at any time of the day. The signature restaurant Clement presents an energetic approach to regionally-sourced cuisine for breakfast, lunch or dinner. The Bar at Clement offers thoughtful cocktails, wines by the glass and a light menu. After a day of exploring the vibrant heart of the city, the timeless Gotham Lounge is a welcome setting to rejuvenate over Afternoon Tea, or for an unforgettable end to a New York City day, toast from the spectacular rooftop bar and terrace, Salon de Ning, while gazing over panoramic views of the shimmering Manhattan skyline. ... more   less 
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Also Known As:
The Peninsula New York Hotel New York City
Peninsula New York City
New York City Peninsula
Peninsula Hotel New York

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