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“Luxury on Fifth Avenue” 5 of 5 bubbles
Review of The Peninsula New York

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The Peninsula New York
Ranked #34 of 467 Hotels in New York City
Certificate of Excellence
London
Level Contributor
37 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Luxury on Fifth Avenue”
5 of 5 bubbles Reviewed 12 December 2013

I had the pleasure of staying here for 3 nights from the 1st December for work. Upon arrival the door men scooped up my bags and led me into the lobby. The lobby is currently beautifully decorated for Christmas and enhances the luxurious feel of the hotel. After being directed to the check in desk, the process was quick and smooth and I was offered a free newspaper delivered to my room every morning.

I stayed on the 15th floor in a superior room which was very luxurious. No view from the window but just what I needed to get away from the hustle and bustle of Fifth Avenue in full Christmas shopping swing! The room was wonderfully quiet and spacious. I had a king sized bed all for myself and a lovely bathroom complete with shower gel, shampoo, conditioner, body lotion, sewing kit, shower cap and cotton buds.

The bed was wonderfully comfortable and complimentary bottled water was provided daily. There was a mini bar and snacks in the drawers.

The large desk came with a drawer containing a stapler (on a work trip this came in useful!), highlighter, paper clips and even a jogging map for routes in New York. There was also a printer but when I turned it on, it instantly started printing junk mail and wouldn't stop until I turned it off! I could get free wifi too which was great.

I used their in-room dining service one night which was great, although I ordered too much food. The meal was very pleasantly presented (like I was at a restaurant) and came with bread and butter. The onion soup was delicious as was the risotto.
I used their laundry service too with no complaints. I called them early on the morning to pick it up and by the time I returned to my hotel in the evening my shirt was hung up in the wardrobe.

The housekeeping was great and the staff are super friendly. At one turn-down service, I was enjoying the in-dining service and the lady told me not to move and continue eating whilst she swiftly got slippers out for me, filled up the ice bucket & put a breakfast menu on my pillow.

One evening the lever to switch between the bath and shower didn't work. So I reported it the next morning and they sent someone in straight away, it was all fixed by the time I came back in the evening!
The location was great for me. It's a 15/20 minute walk from Times Square and on the way I could admire the shops on fifth avenue and at this time of year, see all of the Christmas lights.

When I checked out, there were no issues and it was done within a few minutes.

The stay was extremely pleasant and I would highly recommend this hotel to those who can afford it!

  • Stayed December 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank MissAmyYa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review, 18 December 2013
Dear MissAmyYa,

Thank you for taking the time to share your Peninsula New York experience in wonderful detail! We are thrilled that you chose to stay with us.

Kind regards,
Jonathan H. Crook
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,011 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (144)
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English first
Saddle River, New Jersey
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed 11 December 2013 via mobile

Currently staying at Peninsula thru 12/17. I arrived on 12/9, room was ready and I asked for my luggage immediately because I had a meeting in 30 minutes. Well luggage did not come after 20 minutes, called again and received it 10 minutes later which made me late for my meeting. Tonight my wife arrived, called and asked if we had to be in room to receive luggage, answer was "no" they would put it in room. We returned 3 hours later, no luggage and had to call. No one could answer why no luggage and it came after the call.
The St. Regis, Mandarin Oriental, Carlyle and 4 Seasons are all far superior to Peninsual and all around the same price.
Personally, while I stayed here before, I will never return. Problem is I am here for next 6 nights when I could be at a better, more service oriented hotel.

Stayed December 2013
Helpful?
3 Thank Edward D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review, 18 December 2013
Dear Edward D,

Thank you so much for taking the time to speak directly to me. I appreciate the opportunity you afforded me to discuss your comments further so that we can examine the issues you experienced. Regrettably, your arrival was not as seamless as it should have been but we hope to restore your faith in our services upon your return to our hotel. I look forward to you contacting me directly to make it so.

Best regards,
Jonathan H. Crook
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reading, United Kingdom
Level Contributor
68 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 7 December 2013

Big group of 24 of us for 4 nights over Thanksgiving weekend. Every member of staff was attentive and keen to help. Lovely superior room on the 10th floor. With a regular supply of delightful confectionary. Cocktails at $25 on the rooftop bar with essential view down Fifth Ave. Lovely spa, pool's quite small but hey it's on the 22nd floor. Fantastic breakfast but make sure you're hungry - it's massive and about $50 each. If you can afford it, the classic elegance and great location make the Peninsula number 1 choice.

Room Tip: The higher the better for the views
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  • Stayed November 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank GJ W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review, 10 December 2013
Dear GJWoodcock,

Thank you for sharing the details of your group's stay at The Peninsula New York. As first time guests at our hotel, we are delighted to exceed your expectations and welcome the opportunity to have you stay with us again.

Kind regards,
Jonathan H. Crook
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
1 of 5 bubbles Reviewed 6 December 2013

We booked this reputed Five Star hotel about a month in advance of our December visit. We booked a Superior King Room. What we got was a tiny, cramped room that couldn't fit our luggage opened with room remaining to walk around the room without stepping over it--or into it. (See photos). The closet was a cupboard (see photo), and the room had a total of three drawers (not counting the one drawer they took up for the hair dryer), so unpacking was not an option. We asked for a different room and were told we were out of luck, all booked. I washed my hands and she took a short shower. The room obviously had not been inspected because both drains stopped up and did not drain. (See photos). When I tried to show this photo of the slow drain to a night manager, he looked at it briefly, turned his back and walked away. Of course, we could always gaze at our "city view". (See photo). Price for all this luxury: $1,199.14 per night, including tax, just under $6,000 for our five night booked stay. Meals and extras not included. We could at least save on room service, for there is no possible way a tray table could have been wheeled into the room.

Folks, this is the most basic, no frills room you can imagine, which barely accommodated the short king bed, and cannot comfortably accommodate two guests and their luggage. Superior? Superior to what--a Motel 6? I think not. I have stayed in them and the rooms I've had were much more spacious. Do yourself a favor, find one of the many fine boutique and non-flagged hotels in this city, save some money and be far more comfortable than this popular-I-know-not-why "luxury" chain hotel. Postscript: As I wrote this a very nice day manager contacted me (after I complained again this morning) with a larger room option. We'll see...

Room Tip: I understand that if you go north of $2,500 per night and book more than a month in advance, you can...
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  • Stayed December 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
14 Thank Dantes910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review, 10 December 2013
Dear Dantes910,

It is with true regret to learn the details of your recent visit to our hotel and the disappointment with your initial accommodation. I am delighted however to learn that our team quickly remedied the situation and provided you a larger and more comfortable accommodation for your stay during this busy holiday season. We pride ourselves in providing seamless service and a superior product and hope we have restored your faith in us.

Kind regards,
Jonathan H. Crook
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wokingham, United Kingdom
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 29 November 2013

Great location with first class staff make this hotel the best place to stay in New York. The gym and spa are excellent and with the views from the roof top bar amazing this was an incredible place to spend thanks giving weekend in the city.

  • Stayed November 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Gary_james_n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review, 2 December 2013
Dear Gary_james_n,

We are delighted you have chosen to stay at The Peninsula New York during the Thanksgiving Day holiday. We are grateful for your kind feedback and thank you for taking the time to review your experience on TripAdvisor.

Kind regards,
Jonathan H. Crook
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Great Neck, New York
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 28 November 2013

The good part is the staff is excellent and so is the location. We have stayed at this property three times before and also at the Peninsula is Hong Kong, Chicago and Los Angeles. The Peninsula has always been one of my favorite hotels in the world. The staff always superb, the hotels clean and the rooms "crisp".
This NYC started out with a room upgrade and then went downhill from there. The suite was dark and not particularly clean. The turn down service came after I called and requested it after 9:00. When I turned down the sheets to get into the bed, the sheets were stained. It wasn't a new stain, but one that was embedded into the sheets, not a pretty or comforting sight. The HVAC control system has been upgraded, but it seems the mechanical aspect of it wasn't. It was hard to adjust and maintain a comfortable temperature in the room. To the point, it just didn't work. The final straw was when we woke up to a very foul odor at 5:27am coming from the ventilation system.
We were disappointed with the hotel, but the staff could not have been nicer and more accommodating. The Spa is beautiful.

Room Tip: Ask for an upgrade, if it's available they try and accommodate.
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  • Stayed November 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank philip w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monterrey, Mexico
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 25 November 2013

This hotel its in good price and best location, just a few steps from time square and theater district so for me was great. lobby, rooms good I can recommend this hotel if you go alone with friends or family.

  • Stayed December 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Esdraslor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review, 2 December 2013
Dear Esdraslor,

Thank you for providing your feedback on TripAdvisor. We hope you will visit us again as there are been some exciting changes to our hotel since your last stay in 2012 including our new restaurant Clement. We appreciate your recommendation of our property and look forward to welcoming you back soon.

Best regards,
Jonathan H. Crook
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Peninsula New York

Property: The Peninsula New York
Address: 700 Fifth Avenue at 55th Street, New York City, NY 10019
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in New York City
#30 Luxury Hotel in New York City
#38 Romantic Hotel in New York City
#39 Business Hotel in New York City
#39 Family Hotel in New York City
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Peninsula New York 5*
Number of rooms: 239
Official Description (provided by the hotel):
Known for its world-renowned service and attention to detail, The Peninsula New York is the prestigious recipient of the Forbes Five Star and AAA Five Diamond Awards. This magnificently restored 23-story, 1905 landmark building is ideally located, just steps away from world-class shopping, museums and the magic of Broadway. ACCOMMODATION: Each of the 185 spacious guestrooms and 54 suites at The Peninsula New York meet The Peninsula Hotels standards for luxury, guest comfort and technology. Rooms are designed for maximum comfort, with a good night's rest virtually guaranteed. Each room exudes a sense of tranquility and modernity with crisp bed linens, luxurious goose down duvets, flat screen televisions, marble bathrooms with special mood lighting and signature Peninsula bathtub televisions. For the ultimate convenience, bedside electronic control panels regulate temperature, lighting and entertainment systems. WELLNESS: The Peninsula Spa is a rooftop oasis providing an ideal retreat from the demands of the city. Recently awarded the #1 Hotel Spa in the USA by the readers of Conde Nast Traveler, this sanctuary of seclusion and peace offers relaxing body treatments and sublime skin care in an environment of sheer aesthetic bliss. The Spa features a luxurious range of heat experiences including a steam room, sauna, ice fountain and "experience" shower, men's and women's private relaxation lounges and an Asian Tea Lounge. The Private Spa Suite is the ultimate personal spa experience for couples, friends or family wishing to retreat in total privacy. A glass-enclosed pool, wraparound outdoor sun terrace and cutting edge fitness center with daily group fitness classes completes the wellness experience. DINING: The Peninsula New York's dining venues combine the comfort of tradition with modern elegance for guests to experience sophisticated dining at any time of the day. The signature restaurant Clement presents an energetic approach to regionally-sourced cuisine for breakfast, lunch or dinner. The Bar at Clement offers thoughtful cocktails, wines by the glass and a light menu. After a day of exploring the vibrant heart of the city, the timeless Gotham Lounge is a welcome setting to rejuvenate over Afternoon Tea, or for an unforgettable end to a New York City day, toast from the spectacular rooftop bar and terrace, Salon de Ning, while gazing over panoramic views of the shimmering Manhattan skyline. ... more   less 
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Also Known As:
The Peninsula New York Hotel New York City
Peninsula New York City
New York City Peninsula
Peninsula Hotel New York

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