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“Really 5 Star?”

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The Peninsula New York
Ranked #52 of 469 Hotels in New York City
Certificate of Excellence
Reviewed 28 April 2014

We just spent 6 nights at The Peninsula New York. Luckily, we got a great deal on Hotwire - I'll tell you why. At around US$1,000 per night, you would expect the service and amenities to be over the top. Well, it is not. For example, no coffee making or tea making facilities in the room. You can ask for a kettle, but tea will cost you US$25 + tax + service! Likewise, there is no shaving kit, no toothbrush or toothpaste. The service is nice so long as they are expecting a tip - if not, forget it! Especially I felt the concierge was more there to line his own pockets rather than be helpful towards guests. On the positive side, the location is the best in NYC. The gym is probably the best in a NYC hotel. The pool is excellent and there are free gym classes.

Room Tip: Our room was facing the internal void which was nice and quiet. I am not sure I would like a room fa...
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  • Stayed: April 2014, travelled as a couple
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1  Thank Vabozati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this reviewResponded 2 May 2014

Dear Vabozati,

Thank you for taking the time to review your visit at The Peninsula New York on TripAdvisor. I hope you will allow me the opportunity to discuss your stay with you in more detail and ask that you contact me directly at jcrook@peninsula.com.

Best regards,
Jonathan H. Crook
General Manager

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491 - 497 of 1,125 reviews

Reviewed 20 April 2014

Good location - soft service , one of hotels on right level. Room will be clean with a good taste furniture, bathroom was quite big & wide! Im always recognize that hotel with a good impression Highly recommended!

Room Tip: choose room on upper levels
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  • Stayed: May 2013, travelled on business
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Thank PavelA2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this reviewResponded 24 April 2014

Dear PavelA2,

On behalf of the Management team at The Peninsula New York, we would like to thank you for completing your review on TripAdvisor. We sincerely hope to welcome you back soon.

Best regards,
Jonathan H. Crook
General Manager

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Reviewed 17 April 2014

We stayed at the Peninsula for our quick trip to New York. I have to say the location is very convenient (3 min walk from the E line) with almost everything within walking distant. Our plan was to arrive early and leave our luggage at the hotel; instead, the front desk not only upgraded us but also found a room for our extremely early check-in (around 11:00 am). We were able to walk to the New York public library and buy our broadway tickets, then returned the hotel for a quick swim before the show.

I used the female spa, the lady who helped me get acclimated was very nice. The gym was not too busy that day and I was the only one in the steam room. The individual shower room was great, water was hot enough with good pressure from both rain shower and hand-held shower heads.

We went to their new restaurant Clement for breakfast. The service was impeccable-our waiters paid attention to every single detail. For example, I was shaking my teapot because I thought the tea pouch was not completely soaked causing a lighter tea taste. Within a minute, our waiter came to me and asked if I would like a stronger pot and replaced the whole set.

There are also other examples demonstrating how this hotel pays attention to every possible detail-even the trivial ones. There are only a couple of things they can modify:

1. No bath salt nor body scrub thingy in the bathroom. I am not sure if this is a " upon request" thing.
2. I need to request for hot water because there is no water kettle in the room. I waited for about 20 minutes and no one came so I gave up.

I will return for sure. Now I am even thinking about booking the Peninsula Tokyo for my upcoming trip in Tokyo!

  • Stayed: April 2014, travelled with family
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Thank KYFG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this reviewResponded 24 April 2014

Dear KYFG,

It was truly a pleasure having you as our guest during your recent visit to New York.
On behalf of the entire team at The Peninsula New York, we are so pleased that you were able to experience our hotel, spa and restaurant and enjoy the high service and quality levels upon which The Peninsula Hotels pride themselves.

We are grateful for your feedback and look forward to welcoming you back as our guest in the near future!

Best regards,
Jonathan H. Crook
General Manager

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Reviewed 9 April 2014

Our weekend stay was very pleasant. We were able to check in by noon and were given an upgrade to a room overlooking 5th Ave. The bathroom was huge and there was plenty of closet space. We used the gym and pool, which were lovely. The hotel is in a very convenient location for shopping and Central Park. It is a bit longer to walk to the theaters. There is no real lobby area for relaxing, except a small bar on the second floor. Thus there is no real "wow" factor as you enter. The negative for us was in the area of service. When you are paying as much as you do here, it should be perfect. We had a package which included a bottle of champagne which was to be delievered on the evening of our arrival. It was not and we had to ask for it the second day. Service in Elaine's was slow as well. Would we stay again? With so many lovely hotel choices in the city, we would probably try somewhere else next time, based on the high cost of our stay.

  • Stayed: April 2014, travelled as a couple
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Thank SugarCreek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this reviewResponded 21 April 2014

Dear SugarCreek,

Thank you for taking the time to share feedback from your recent stay. While I am sorry that your stay was not as seamless as it should have been, we are delighted to hear your overall experience at our hotel was positive. It is feedback such as yours that helps us to improve upon our service. I hope to have the privilege of welcoming you back to The Peninsula New York.

Best regards,
Jonathan H. Crook
General Manager

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Reviewed 6 April 2014

A great location just off 5th avenue, quite a low key stylish hotel. Comp wi-fi and impeccable service with well appointed rooms. We had massages in the spa which was fantastic and relaxing, regarded as one of the best spas in New York.

Stayed: March 2014, travelled with friends
Thank J H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this reviewResponded 21 April 2014

Dear RedArrow2013,
Thank you for your comments and for finding our hotel and spa to be amongst the top hotels and spas in New York. We are delighted to have exceeded your expectations.

Best regards,
Jonathan H. Crook
General Manager

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Reviewed 2 April 2014

Great location: if you are traveling with a long shopping list.
Professional concierge: we asked the info about the Woodbury outlets, after 5 mins, we received one envelop with the store map in outlets, the bus station and a full bus timetables. Awesome!
The suite size is a bit smaller than what we expected, however, not a big issue.

The thing we like most for this hotel, is the Mini Cooper service. Our driver, Ramon, is very professional. We told him the places we would like to visit in Manhattan, and he planned everything for us, even chose the best route for us. During the 2.5 hours driving, he told us a lot interesting stories happened in this city, and made our day much better and more colorful than a simple sightseeing.

We will recommend our friends to come over and stay at Peninsula New York. We definitely will come back again.

Stayed: March 2014, travelled with family
Thank Hollyyu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this reviewResponded 21 April 2014

Dear Hollyyu,
It was a pleasure to read of your experience with our signature MINI Copper S Clubman car service which we provide to our suite booking guests. We appreciate your kind comments regarding Mr. Ramon Berrios and your recommendation of our esteemed hotel. We look forward to welcoming you and your friends to The Peninsula New York soon.

Best regards,
Jonathan H. Crook
General Manager

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Reviewed 1 April 2014 via mobile

Went here on Saturday 29th March for dinner with my girlfriend as we were in New York on holiday.
Had a few drinks in the rooftop bar, where the drinks were great and the staff unbelievably nice and attentive.

In the restuarant the waiters were very friendly, which is nice being in such an expensive and quite frankly posh place.

I went to toilet and told waiters I was going to propose after the meal. They had champagne waiting and followed me to the table. Was a perfect way to do it. Afterwards they brought out a fantastic desert with the date of the engagement on it.
We then went back up to the bar on the roof and had a wonderful time drinking and have the craic with the fellas working there.
It's expensive, but save up a little and have a blowout here. Top place and top people.

Stayed: March 2014, travelled as a couple
1  Thank Dicko09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this reviewResponded 2 April 2014

Dear Dicko09,

Congratulations on your engagement and thank you for celebrating your special occasion at our restaurant Clement! Your glowing review of our restaurant, wait staff and bartenders is very much appreciated. We hope to have the opportunity to welcome you to The Peninusla New York to celebrate your wedding night and honeymoon here.

Best regards,
Jonathan H. Crook
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Peninsula New York

Address: 700 Fifth Avenue at 55th Street, New York City, NY 10019
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in New York City
#38 Romantic Hotel in New York City
#39 Business Hotel in New York City
#39 Family Hotel in New York City
#46 Luxury Hotel in New York City
Price Range: £454 - £1,211 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Peninsula New York 5*
Number of rooms: 235
Official Description (provided by the hotel):
Known for its world-renowned service and attention to detail, The Peninsula New York is the prestigious recipient of the Forbes Five Star and AAA Five Diamond Awards. This 1905 landmark building is ideally located in midtown, just steps from world-class shopping, museums and the magic of Broadway. Each of the 181 spacious guestrooms and 54 suites are designed for maximum comfort, with a good night's rest virtually guaranteed. The award-winning Peninsula Spa is a rooftop oasis providing an ideal retreat from the demands of the city and includes a glass-enclosed pool, wraparound outdoor sun terrace and cutting-edge fitness center with daily group fitness classes. The signature restaurant Clement and adjoining bar offer notable American fare, hand-crafted cocktails, extensive wine menu and seasonal events. The elegant Gotham Lounge is the perfect spot to rejuvenate over Afternoon Tea, while the rooftop bar and terrace, Salon de Ning, offers panoramic views of the Manhattan skyline. ... more   less 
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Also Known As:
The Peninsula New York Hotel New York City
Peninsula New York City
New York City Peninsula
Peninsula Hotel New York

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