Firstly I would have given this a Trip advisor "excelent" rating because it deserves it, but for one major flaw which I will speak about in a moment.The rooms are beautifull,they are big [we had a grande luxe] and we had a view out over 55th and partially 5th avenue.
The servicing of the room each morning was attentive as was the turn down service.Coming back late to a dimmed light and soothing music with the room made over again complete with you clothes tidied/folded is the treat you expect in a hotel like this and it was done well.
We had breakfast in fives each morning and I have to say,it was a 100% pleasant experience.No delays and for example an omlette cooked to a level of perfection that melts in your mouth! Yum!
The roof top bar is very nice.It's outside terrace was still in use with the early november temperatures being so mild.It tends to be busy which is always a good sign.
The new pool and fitness centre are also a big plus.
Getting now to the major flaw during our stay and it's a big one in my opinion at a property of this stature.We found the concierge service to be very patchy.The first time I contacted them by phone from the room,I was told they would be there in 5 minutes [albeit at 730am].The next time I rang an hour later,I was put on hold for 10 minutes..before having to hang up-that was dreadfull!
So then to the desk in person...
We were greeted by a surly tired going through the motions representative.It was disappointing.
Later in the stay,we asked for a comment on a specefic restaurant and were advised that we would need a months advance reservation.. [At most high end hotels I stay at I ask the concierge to do these kind of bookings because I expect them to be recognised at the restaurant rather than us trying on our own].
We walked down to try ourselves anyway and were accomadated.
So there you have it,I'm giving the pen NY's concierge team a C minus..but to be fair to the hotel as a whole this was an exception.It is however a serious flaw from our experience.
Moving on...Afternoon Tea in the Gotham lounge is to be highly recommended-excelent service and a very friendly host.
Another great plus with the Pen [Though I haven't reviewed it here due to time considerations,we loved also the Pen in Chicago!] is the free wifi and the complimentary business centre pc's with internet.Other high end hotels take note-there are ways to police over use/hogging of the business centre besides charging the earth for it.Othe hotels also take note that complimentary wifi at the type of prices charged at luxury hotels is to be expected!!
All things considered then, staying at the Pen was a good experience and to be recommended.
- Official Description (provided by the hotel):
- Known for its world-renowned service and attention to detail, The Peninsula New York is the prestigious recipient of the Forbes Five Star and AAA Five Diamond Awards. This magnificently restored 23-story, 1905 landmark building is ideally located, just steps away from world-class shopping, museums and the magic of Broadway. ACCOMMODATION: Each of the 185 spacious guestrooms and 54 suites at The Peninsula New York meet The Peninsula Hotels standards for luxury, guest comfort and technology. Rooms are designed for maximum comfort, with a good night's rest virtually guaranteed. Each room exudes a sense of tranquility and modernity with crisp bed linens, luxurious goose down duvets, flat screen televisions, marble bathrooms with special mood lighting and signature Peninsula bathtub televisions. For the ultimate convenience, bedside electronic control panels regulate temperature, lighting and entertainment systems. WELLNESS: The Peninsula Spa is a rooftop oasis providing an ideal retreat from the demands of the city. This sanctuary of seclusion and peace offers relaxing body treatments and sublime skin care in an environment of sheer aesthetic bliss. The Spa features a luxurious range of heat experiences including a steam room, sauna, ice fountain and "experience" shower, men's and women's private relaxation lounges and an Asian Tea Lounge. The Private Spa Suite is the ultimate personal spa experience for couples, friends or family wishing to retreat in total privacy. A glass-enclosed pool, wraparound outdoor sun terrace and cutting edge fitness center with daily group fitness classes completes the wellness experience. DINING: The Peninsula New York's dining venues combine the comfort of tradition with modern elegance for guests to experience sophisticated dining at any time of the day. The signature restaurant Clement presents an energetic approach to regionally-sourced cuisine for breakfast, lunch or dinner. The Bar at Clement offers thoughtful cocktails, wines by the glass and a light menu. After a day of exploring the vibrant heart of the city, the timeless Gotham Lounge is a welcome setting to rejuvenate over Afternoon Tea, or for an unforgettable end to a New York City day, toast from the spectacular rooftop bar and terrace, Salon de Ning, while gazing over panoramic views of the shimmering Manhattan skyline. ... more less
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- Also Known As:
- The Peninsula New York Hotel New York City
- Peninsula New York City
- New York City Peninsula
- Peninsula Hotel New York