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“Luxury at a Price that Matches”

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The Peninsula New York
Ranked #32 of 468 Hotels in New York City
Certificate of Excellence
Austin, Texas
Level Contributor
185 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
“Luxury at a Price that Matches”
Reviewed 25 November 2008

This was a wonderful weekend experience that was only possible due to the special anniversary rates. The normal rate is hideously expensive, but getting the second night for $20 made it only "very" expensive.

It was definitely worth the expense, though. Beginning with the doorman who anticipated our arrival and greeted me by name, there was a genuine welcome extended. I was traveling with my wife & daughter, the latter enjoying a birthday shopping trip to New York. The front desk had upgraded us to a Junior Suite to make room for three, and when we got to the room, we found another treat. They had placed a bottle of champaigne and a personalized birthday cake for my daughter in the room!

Throughout our stay the concierge helped with museum tickets, dinner advice/reservations and shopping guidance. We were treated like "VIP's" ... not at all like a family who could only afford to stay there on a special deal.

The Gotham Lounge in the lobby was a very nice place to relax over drinks or coffee. They also served 'high tea' which looked good, though we did not partake.

There was also a penthouse bar, but that was the only negative about the whole stay. It was tawdry and "cheap" looking ... the decor lacked only a dancing pole to achieve the effect they appeared to be striving for. Fortunately, it is easy to avoid.

  • Liked — Wonderful, personalized service
  • Disliked — Nothing comes to mind
  • Stayed October 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank VirtuallyAnywhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (149)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
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English first
Bray, Ireland
Level Contributor
55 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 11 November 2008

Firstly I would have given this a Trip advisor "excelent" rating because it deserves it, but for one major flaw which I will speak about in a moment.The rooms are beautifull,they are big [we had a grande luxe] and we had a view out over 55th and partially 5th avenue.

The servicing of the room each morning was attentive as was the turn down service.Coming back late to a dimmed light and soothing music with the room made over again complete with you clothes tidied/folded is the treat you expect in a hotel like this and it was done well.
We had breakfast in fives each morning and I have to say,it was a 100% pleasant experience.No delays and for example an omlette cooked to a level of perfection that melts in your mouth! Yum!

The roof top bar is very nice.It's outside terrace was still in use with the early november temperatures being so mild.It tends to be busy which is always a good sign.
The new pool and fitness centre are also a big plus.

Getting now to the major flaw during our stay and it's a big one in my opinion at a property of this stature.We found the concierge service to be very patchy.The first time I contacted them by phone from the room,I was told they would be there in 5 minutes [albeit at 730am].The next time I rang an hour later,I was put on hold for 10 minutes..before having to hang up-that was dreadfull!
So then to the desk in person...
We were greeted by a surly tired going through the motions representative.It was disappointing.

Later in the stay,we asked for a comment on a specefic restaurant and were advised that we would need a months advance reservation.. [At most high end hotels I stay at I ask the concierge to do these kind of bookings because I expect them to be recognised at the restaurant rather than us trying on our own].
We walked down to try ourselves anyway and were accomadated.
So there you have it,I'm giving the pen NY's concierge team a C minus..but to be fair to the hotel as a whole this was an exception.It is however a serious flaw from our experience.

Moving on...Afternoon Tea in the Gotham lounge is to be highly recommended-excelent service and a very friendly host.

Another great plus with the Pen [Though I haven't reviewed it here due to time considerations,we loved also the Pen in Chicago!] is the free wifi and the complimentary business centre pc's with internet.Other high end hotels take note-there are ways to police over use/hogging of the business centre besides charging the earth for it.Othe hotels also take note that complimentary wifi at the type of prices charged at luxury hotels is to be expected!!

All things considered then, staying at the Pen was a good experience and to be recommended.

  • Liked — Most things actually-too numerous to mention
  • Disliked — The [in a word] Lousy concierge service-a major flaw in our opinion.
  • Stayed November 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Earthman83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madrid
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 11 November 2008

I was sent to the Peninsula on a work trip. Although this hotel exudes luxury and is quite comfortable, I would not stay here again when in New York for business. This hotel is just not practical! There may be tons of fruit, chocolate and magazines hanging about the room but you have to fight to find a plug for your laptop (so don’t think you can plug in your cell at the same time!), not to mention fight through all the freebies to get some space to put your stuff down. I couldn’t manage to get a network for my cell or for my internet connection either. So don’t stay here for work, unless, of course you don’t have to do actual work in your room and you want to send a clear message of how your business is going to impress. Oh, the toiletries are nice.

  • Liked — Toiletries
  • Disliked — Lack of cell network
  • Stayed September 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Livinginspain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
255 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 234 helpful votes
Reviewed 9 November 2008

If I could close my eyes and forget about the prices I would stay here every time I come to NYC! Expensive but really, really lovely.

We had a room facing 55th street - huge space with 2 queen beds, sofa, desk lots of extra room, plenty of storage space and a bathroom with separate tub/shower.

The pool/workout area had just been refurbished and are gorgeous. It was a treat using the treadmill looking out at the NYC skyline. The pool wold be nice too but it is really small - hard to imagine actually getting a reasonable swim in - better for kids I think.

We had drinks on the rooftop bar one night which was fabulous. Another evening there appeared to be a doorman/line type of thing but the night we went there was plenty of space at the bar and outside.

5's was great for Sunday brunch - nice, varied menu.

The only exception to the lovely stay was the service at the nail salon in the hotel - not as classy as you would expect. I would recommend going out to one of the gazillion korean salons just a block or two away.

Stayed October 2008
Helpful?
Thank mrwatson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
115 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
Reviewed 27 September 2008

This is an exceptional property. Rooms are of a generous size and service is exceptional. The attention to detail at the property is in line with Asian standards -- i.e., excellent. Great to see that the Peninsula has done a good job of bringing their Hong Kong culture to New York.

  • Liked — Exceptional service
  • Disliked — Gotham Lounge feels a bit institutional / lacks distinction
  • Stayed September 2008, travelled solo
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Japan_Gaijin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruges, Belgium
Level Contributor
128 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 27 September 2008

We didn't sleep at the Peninsula - but we did have a drink (cosmopolitan and beer) at the rooftop bar (Salon de Ning). Yes it's pricey, but the view is incredible!!! We had such a great time having a drink here and the staff was very friendly.

Stayed April 2007
Helpful?
Thank ihadthetimeofmylife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aberdeenshire
1 review
Reviewed 8 September 2008

My husband and i stayed in the Peninsula for 4 nights to celebrate his 30th birthday. I am very fussy and i can safely say there was NOTHING at all i could fault. Service is the best i have ever experienced from front desk, to conceirge, to waiting staff. Everyone went out of their way to make this stay a special one. Location is brilliant and rooms and bathrooms spotless, when we got held up on check out it was no issue and when our flight was delayed the driver waited on us coming out of the airport. FANTASTIC - book now!!!!

  • Liked — EVERYTHING
  • Disliked — Nothing
  • Stayed September 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank geeAberdeenshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Peninsula New York

Property: The Peninsula New York
Address: 700 Fifth Avenue at 55th Street, New York City, NY 10019
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in New York City
#30 Luxury Hotel in New York City
#38 Romantic Hotel in New York City
#39 Business Hotel in New York City
#39 Family Hotel in New York City
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Peninsula New York 5*
Number of rooms: 239
Official Description (provided by the hotel):
Known for its world-renowned service and attention to detail, The Peninsula New York is the prestigious recipient of the Forbes Five Star and AAA Five Diamond Awards. This magnificently restored 23-story, 1905 landmark building is ideally located, just steps away from world-class shopping, museums and the magic of Broadway. ACCOMMODATION: Each of the 185 spacious guestrooms and 54 suites at The Peninsula New York meet The Peninsula Hotels standards for luxury, guest comfort and technology. Rooms are designed for maximum comfort, with a good night's rest virtually guaranteed. Each room exudes a sense of tranquility and modernity with crisp bed linens, luxurious goose down duvets, flat screen televisions, marble bathrooms with special mood lighting and signature Peninsula bathtub televisions. For the ultimate convenience, bedside electronic control panels regulate temperature, lighting and entertainment systems. WELLNESS: The Peninsula Spa is a rooftop oasis providing an ideal retreat from the demands of the city. This sanctuary of seclusion and peace offers relaxing body treatments and sublime skin care in an environment of sheer aesthetic bliss. The Spa features a luxurious range of heat experiences including a steam room, sauna, ice fountain and "experience" shower, men's and women's private relaxation lounges and an Asian Tea Lounge. The Private Spa Suite is the ultimate personal spa experience for couples, friends or family wishing to retreat in total privacy. A glass-enclosed pool, wraparound outdoor sun terrace and cutting edge fitness center with daily group fitness classes completes the wellness experience. DINING: The Peninsula New York's dining venues combine the comfort of tradition with modern elegance for guests to experience sophisticated dining at any time of the day. The signature restaurant Clement presents an energetic approach to regionally-sourced cuisine for breakfast, lunch or dinner. The Bar at Clement offers thoughtful cocktails, wines by the glass and a light menu. After a day of exploring the vibrant heart of the city, the timeless Gotham Lounge is a welcome setting to rejuvenate over Afternoon Tea, or for an unforgettable end to a New York City day, toast from the spectacular rooftop bar and terrace, Salon de Ning, while gazing over panoramic views of the shimmering Manhattan skyline. ... more   less 
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Also Known As:
The Peninsula New York Hotel New York City
Peninsula New York City
New York City Peninsula
Peninsula Hotel New York

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