We spent one night at the Casablanca Hotel in May, 2012, having to travel to New York City for business. I picked the hotel based on TripAdvisor’s glowing reviews, as I often do, usually with great results. But the stay at the Casablanca was rather disappointing. Maybe I expected too much.
Sure, the hotel does have a lot to offer: A great location (if you want or need to be in that part of town), a friendly staff, and a tasteful décor.
But while the décor is pleasant, the rooms (at least our room 503) are small and on the dark side, with poor lighting. In that dim light, I had a hard time getting a clean shave in the morning; the lack of a shaving mirror didn’t help either. Overall, this is a rather modest hotel, although clean and well-maintained.
Paying a daily rate of US$370, I would expect a bit more, even in New York City.
While the staff is friendly, the service is far from perfect. Just two small examples: We requested a coffee maker on our online reservation form (there is even a check box for it!), but none could be found in the room. At check-in we were given only one key since “the machine was acting up.” They promised to deliver a second key to the room shortly, but none ever arrived.
And here comes the worst experience: Our room, just off Times Square, was almost unbearably noisy almost all night long. In the early morning hours there were the sounds of revelers, between 2 and 4 am there was some LOUD street cleaning going on, and shortly before 5 am the service vehicles started to arrive, making those annoying warning sounds as they were backing up. An inferno all night!
Sure, the noises per se are not the hotel’s fault, but there are great sound proofing features available these days.
We were really happy to leave in the morning, returning to our quiet country living, and we will never return to this place.
- Official Description (provided by the hotel):
- Experience the magic of Times Square just steps from our door, and then escape from it all at this oasis of hospitality, The Casablanca Hotel. Guests are welcome to unwind in Rick’s Cafe with complimentary refreshments 24 hours a day, including the Library Hotel Collection’s signature Continental Breakfast Buffet each morning, wine and cheese receptions each evening from 5PM-8PM, and coffee, tea, cookies and fruit served throughout the day. Free Wi-Fi is available throughout the hotel and bottled water is provided daily. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Southall Travel, Odigeo, Travel Republic (UK), TripOnline SA, Ebookers, HotelsClick, 5viajes2012 S.L., getaroom.com and Cancelon so you can book your Casablanca Hotel by Library Hotel Collection reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Casablanca Hotel New York City
- Casablanca New York City