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“Believe it all...Location, Customer Service, Hospitality, and did I mention Location!”

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Casablanca Hotel by Library Hotel Collection
Ranked #2 of 467 Hotels in New York City
Certificate of Excellence
Manchester, United Kingdom
Level Contributor
106 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Believe it all...Location, Customer Service, Hospitality, and did I mention Location!”
5 of 5 bubbles Reviewed 13 July 2012

First of all no apologies for the length of this review, this hotel is deservedly #1 in NYC and there’s lots to say.

For us our stay at the Casablanca was absolutely fantastic. We loved the fact that it is so close to Times Square and all that brings, it’s so close that we decided to pace it out, it is literally fifty of my steps from the front door to Times Square just opposite the Hard Rock Cafe. As I’m about 5ft 6in they are short steps as well! Being in Times Square puts you very close to subway stops on many lines.

We stayed in a Premium King Room on the “Kiss is Just a Kiss” package (for 3 or more nights, which has on arrival a rose petal turndown, chilled bubbly, plate of strawberries drizzled with chocolate, a Hershey’s Kisses gift and 10% discount as well). The room was a good size and the bathroom was actually quite large, all towels and toiletries were excellent and in good supply. We were on the third floor at the front of the building. The large Tony’s sign was right outside our window, we used the blackout blind and this cut out the light from the sign, although there can be some noise we slept soundly.

Rick’s Cafe (what else could it be called in Casablanca) is the guest lounge where the daily cheese and wine reception is held and where the first class continental breakfast is served. It is open 24 hrs and has a wide range of complimentary snacks and an excellent bean to cup coffee machine with both decaf and standard coffee.

The daily cheese and wine reception is an excellent way to meet other guests and swop tips about where to go or which shows to see. It says a lot about the Hotel that a major proportion of the guests are American.

The complimentary continental breakfast buffet has a wide selection of goodies and helpful staff ensuring that supplies are kept topped up, toast is made to order and brought over, and that tables are cleared promptly. Their eye for detail is demonstrated by the simple fact that there is a pair of scissors available to cut open the individual cereal packets, no more wrestling to open the packet and sending the contents all over the floor!

Room service was good value and excellent; we ordered a spaghetti and meatballs platter from Tony’s Cafe, they quoted 10 minutes it was there in about 8. Great food and lots of it - be warned a platter can feed a family!

The hotel has good free Wi-Fi and a workstation with printer in Rick’s Cafe, ideal for printing your boarding cards.

The front desk staff are cheery and helpful, ready with a brolly on rainy days. The Hotel is very clean and welcoming. All in all this was a thoroughly enjoyable stay and one that we hope to repeat soon.

The Casablanca is part of a small group of four New York Hotels all in Trip Advisor top 7 at the time of writing. If you don’t want the hustle and bustle of Times Square take a look at their partners in the Library Collection.

Room Tip: Staying 3 or more nights? Look at the Kiss is just A Kiss Promotion
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank MercOwner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5,454 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (930)
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English first
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 12 July 2012 via mobile

This is a lovely hotel and such a nice change from the big chains. We stayed here during a week in NYC and it was the pick of all the hotels we stayed in during our time in the US. Staff were friendly and helpful and every member of staff had a "hello" or "good morning" whenever we saw them. Breakfast was included and was a nice selection. It was our wedding anniversary while we were there and on arrival found a card and bottle of wine in our room for us. The hotel has a great location in Times Square and near theatres but even being this central, our room was quiet. Everything about the hotel and our stay there was excellent with just first class service. If you're looking for somewhere to stay in NYC, stay here!

Stayed March 2012
Helpful?
2 Thank Heidi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warren, Michigan
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 10 July 2012

From the minute we arrived everyone was helpful, polite and accommodating. Check in was swift and the hotel is moments away from Times Square. Snacks available all day, free breakfast, free wifi and the hotel has a computer and printer available for free use during your stay. The hotel was very clean and I actually saw cleaning people clean areas most hotels ignore or skip over. We asked for more towels at one point and they were delivered within 5 minutes. Would certainly stay here again.

Room Tip: Rooms facing the street have a little street nose like horns and such but not bad.
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Anna R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
84 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed 9 July 2012

Location, location, location.

Clean, well equipped, nice style, great staff ( polite and helpful - what more do you need). Breakfast included, snacks all day, great coffee machine, wine in the evenings and a brill restaurant just next door....

Book and pay in advance directly with the hotel to get the best rates...
Book supershuttle from the airport either JFK or NWK $40 for two people and luggage each way ( slightly cheaper for a return trip - they will drop u off at the hotel door)

Room Tip: Queen room - more than big enough.....
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank JoHinshropshireUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheshire
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 9 July 2012

Great hotel, quiet considering its position and the staff were great.

Would stay again - loved it.

Stayed May 2012, travelled as a couple
Helpful?
6 Thank Angelica_999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 9 July 2012

The hotel is nestled away in a side street which is only around 9 steps to Time Square. The room was comfortable, service was excellent, the afternoon snack and breakfast was delicious. The atmosphere in the hotel was serene and elegant. Hoda at the restaurant was caring and helpful. Me and my daughter had lovely stay at Casablanca!

Room Tip: If you are looking for a quiet stay, then this is the place!
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank arforever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed 8 July 2012

Hotel Casablanca- brilliant location (just off Times Square); really friendly and helpful staff; lovely wine and cheese reception from 5-8pm every night, and pretty good continental breakfasts. However a couple of negative points. Firstly, the suite we had was lovely and comfortable but pretty small, and also quite dark but I guess possibly this is the case in many hotels in NYC due to all the surrounding high buildings. I think we had been spoiled as we came to the Casablanca from provinicial New Jersey, where our standard room in a Hilton hotel was bigger than the entire Casablanca suite and much airier and lighter. Secondly, a warning about the noisy air conditioning- not sure if all the rooms are like this. I think we were in room 609 (it was a double bed suite). The first night, we shut the air conditioning off as it was so noisy, but even when off, the unit sounded like it was on and was making a noise. I asked at the reception about it, and the reception manager came up to our room to see what was the problem. He said that the noise from the unit when it was off was actually due to a very large air con unit that could be seen from our hotel window and that belonged to a neighbouring restaurant. Apparently they were meant to shut it off at midnight but they didn't always do this. Anyway, the issue was never properly resolved; our second night there, the noise did seem a bit less but it was still noticeable, and though my sister did sleep through it, I had to wear ear plugs to block it out!! I think I was disappointed as I was drawing a comparison to the Hilton in New Jersey, which had very quiet air conditioning- and it was completely silent when you switched it off!The air conditioning units in the Casablanca looked quite dated. I guess I just expected little niggly things like that to not be a problem as the accommodation at the Casablanca was what I would consider fairly pricey, and I think I expected the suite to be brighter and roomier, but perhaps I am asking too much from a hotel in such a great location in one of the best cities in the world. All this said, I would probably consider staying here again due to the location, helpfulness of the staff, and the cheese and wine reception, but would choose a standard room rather than a suite due to the price and would try to ask for a room that does not overlook the neighbouring restaurant's noisy a/c unit!

Room Tip: Perhaps ask for a room facing out onto the street rather than at the back of the hotel,to avoid nois...
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  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Titian30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casablanca Hotel by Library Hotel Collection

Property: Casablanca Hotel by Library Hotel Collection
Address: 147 West 43rd Street, New York City, NY 10036-6575
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in New York City
#2 Romantic Hotel in New York City
#3 Family Hotel in New York City
#7 Business Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Casablanca Hotel by Library Hotel Collection 4*
Number of rooms: 45
Official Description (provided by the hotel):
Experience the magic of Times Square just steps from our door, and then escape from it all at this oasis of hospitality, The Casablanca Hotel. Guests are welcome to unwind in Rick’s Cafe with complimentary refreshments 24 hours a day, including the Library Hotel Collection’s signature Continental Breakfast Buffet each morning, wine and cheese receptions each evening from 5PM-8PM, and coffee, tea, cookies and fruit served throughout the day. Free Wi-Fi is available throughout the hotel and bottled water is provided daily. ... more   less 
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Also Known As:
Casablanca Hotel New York City
Casablanca New York City

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