My husband and I have recently returned from a week stay at the Casablanca in New York and I can qualify the statement I am about to make. As world travelers, the Casablanca is the best hotel in the world. I say this because of the consistent service. We have gone at least twice a year for many years and have never been disappointed. This is a big statement but we have always been completely happy with customer service, attitudes, cleanliness of the rooms and hotel in general.
This is important to a seasonal traveler that everything remains consistent each visit and while there are more luxurious places, the attitudes and customer service are not there. Therefore my rating. It is a truly an international hotel with a Morocco flair but the same dependable American hospitality which is unmatched!
I knew it was the hotel for us from our first visit. We were leaving Toronto and due to a storm were several hours late. I called the hotel to tell them of our dilemma and we would not be arriving until 10 p.m. Upon arrival, they greeted us by name at the door and told us that they had been waiting for our arrival. We were then taken up to Ricks Café which had closed at 8! and they had generously saved us a selection of cheese, nuts, crackers, fruit and wine! This simple act of kindness was truly appreciated for two tired, hungry guests! Why haven't I written a review before? We want to make sure there is always room for us in our hotel because we know once people come, they will certainly want to return! Selfish on our part? Yes. From John, the General Manager, front desk staff to the doormen and housekeeping staff along with maintenance, they could not be more accommodating and always with a smile! We appreciate them all and now my entire family knows them by name as we take our family to New York every Christmas. This is our family Christmas tradition at the Casablanca.
I could have mentioned the wonderful breakfast, specialty coffees, teas, fruit, water and pastries available all day in Ricks Café and also the delicious happy hour at night along with the convenient location all inclusive but in the end what makes a hotel stay wonderful is the staff.
- Official Description (provided by the hotel):
- Experience the magic of Times Square just steps from our door, and then escape from it all at this oasis of hospitality, The Casablanca Hotel. Guests are welcome to unwind in Rick’s Cafe with complimentary refreshments 24 hours a day, including the Library Hotel Collection’s signature Continental Breakfast Buffet each morning, wine and cheese receptions each evening from 5PM-8PM, and coffee, tea, cookies and fruit served throughout the day. Free Wi-Fi is available throughout the hotel and bottled water is provided daily. ... more less
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- Also Known As:
- Casablanca Hotel New York City
- Casablanca New York City