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Casablanca Hotel by Library Hotel Collection
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Reviews (6,048)
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5,170
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All reviewsrick's cafewine and cheesetimes squarenew yorkmini suiteevery eveningcontinental breakfastbagelssmall hotelhard boiled eggslounge areaperfect locationwonderful hotelbig applethe theater districtstreet noisearound the corner
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4,837 - 4,842 of 6,048 reviews
Reviewed 21 February 2009

Booked by emailing the hotel direct. Good idea to try this. Better rate than the Marriott on Times Square, Sheraton, Hilton all on the Square area.
Do not use the airport shuttle Air Link as shown on the hotel web page, not good, we cancelled the return trip they are that bad!
Morning reception staff, very good on the ball, evening reception staff could learn from morning staff on the desk.
Suitcases came straight to the room. The two room suite 502 over looks 43rd street. You WILL need ear plugs in these rooms facing this road, the hotel knows this and do have earplugs, but there is no mention of this on their web pages.
Very large king bed. Mattress, you can feel all the springs an is not comfy, brought this to the attention of the morning front desk who seemed to know this already, sad its not been dealt with. Bath room small and compact but very clean. The tub is a tub not a full bath.
Nighttime turn down hit and miss. 1st night none. 2nd night had to have the front desk send up water and bath amenities, 3rd night had to ask the evening staff again for the room to have the turn down done, for a hotel that prides its self with services the evening team let the side down.
WiFi in the room (5th floor ) do not try to use an Itouch or a note book there is no reception at all, you will have to use the hard line. Again the front desk new of the problem so really don’t think this should be advertised on the www pages.
Never had to wait for lifts. Breakfast simple foods as per the www site.
Never heard any other room noise but there is a fire station down the road which like to make a noise late at night!
Having stayed all over the world this hotel is not a 5* Dubai beach hotel or a large NY chain hotel or a 5* Hong Kong hotel. It is though a quite, well run (with some hic ups on the evening shift) small hotel in the centre of the 24-hour city of New York, Times Square and is quite frankly very good. Once they sort out the evening staff and put soft comfy mattress on the beds it will be v very good, go and try but don’t tell to many people as you’ll want to go back and there want be any rooms! Lol…..

  • Stayed: February 2009, travelled as a couple
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Thank thecllr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2009

We stayed 4 nights mid February in family (with our 7 years old kid) at Casablanca Hotel (2 double beds room). The choice of the hotel was initially made based on the good ranking on Tripadvisor and its great location on Time Square. The information given on the internet site further reinforced our opinion.
The Casablanca is a human size hotel (6 floors building, so we avoid long waiting for the lift) with nicely decorated, clean and well furnished/equipped rooms (a particular good point for the high quality beds).
All the hotel staff was really friendly, with some particular attention for our son. Service was warm and good. Typically, because of early arrival, we could check-in 1.5 hours ahead of time without problem (well by luck our room was ready). No problem as well to leave our luggage at the reception the last day.
We enjoyed the complementary breakfast (with various breads and bagels, fruits,...) and the complementary so called wine-and-cheese reception starting at 5pm. The latter service (choice of red, white or sparkling wine, various sorts of cheese, dip and vegetables, pop corn) is a real plus offered by the hotel. It was for sure greater than our initial expectations. Note that in the same room, coffee, ice-tea, cookies, fruits are available all the time. The wine-and-cheese was a pleasant break highly appreciated after a long day of visiting/walking in the City and before going out for dinner and/or further visiting/shopping.
In summary, we really enjoyed this hotel for its location, its atmosphere, the friendly staff but as well for -we have to admit ;)- the complementary breakfast and the wine-and-cheese reception. For the prize we paid in February, the Casablanca Hotel was definitely a good deal. Sorry that because of full booking of the hotel, we could not stay there the 2 more nights of our travel in NY.

  • Stayed: February 2009, travelled with family
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3  Thank Emma-Francois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2009

Great hotel. We were phoned a few days before our trip to make sure they had our reservation correct. Nice touch. When we arrived our greeting was friendly, the staff were efficient, very nice, and extremely helpful. The location is the star - couldn't be in a better place. The facilities are very well kept up, clear, and had everything we needed.

The lounge was great - nice breakfast spread, coffee and treats throughout the day. And the daily happy hour was great, although there is so much to do in the city, I only stopped in once briefly. Great having a comfortable lounge area with newspapers and TV to sit in and catch up on the world when you have a few minutes. The computer in the lounge was very handy, and the WIFI in my room made it easy to keep in touch too.

Considering this is New York, the rates were great. A real value. I have already recommended this hotel to friends, and I will definitely stay here again. I was on a holiday with my teenage son, and the hotel and area had so much to offer for both of us. Again, the location can't be beat!

  • Stayed: February 2009, travelled with family
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Thank Victora_Rose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2009

I booked five nightsl for my parters 50th and from the moment we arrived the staff where perfect the hotel is small and very homely and very central so easy to return back after sight seeing and they have refreshments and pastries which where always available including cheese and wine on a evening. The hotel is 50 yards from Times Square we ate next door it was so so. The best place to eat is Carmines which is 5 minutes from the Hotel it was recomended by a passing New Yorker. The people are very friendly sometimes I thought they where talking to someone behind me but I got used to it. We used the train to travel as the tourist buses was very expensive I would give theNatural history mueseum a miss as it was average. My only regret is dont fly Delta airways service quite poor go British Airways. Also remember that the hotel has a local tax charge which works out about £20 per night on top of room charge. If your booking a limosine ask the airport JFK for prices they will ask companies to bid for your buisness and you pick the best. Loved Newyork would go back anytime it was a dream holiday.

  • Stayed: January 2009, travelled as a couple
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Thank Northeastlads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2009

The location, staff, service and food were unbeatable. From the wonderful breakfast to the cheese and wine between 5 and 8, we cannot enthuse enough about the Casablanca.
The hotel was warm and welcoming with charm and character thrown in. We checked out but the hotel looked after our bags as we weren't due to fly until the evening. On collecting the bags they still invited us up to the wine and nibbles for a last drink before departing, now that is what I call service

  • Stayed: February 2009, travelled as a couple
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Thank witchy58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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