Booked this hotel upon a recommendation from a friend who had stayed there. Was in the city to do some Christmas shopping, touring and theater.
Staff... The owners should give everyone who works there a raise, cordial, friendly, professional, helpful, and it didn't seem forced or "just doing their job". Everyone appeared to be genuinely happy and eager to help in anyway they could (rare these days).
Location... Right in the heart of Times Square on a side street, but you would never know it. Once inside, the hustle and bustle was gone. Cabs, Subway, everything was easy to get to from this location.
Free Breakfast and Evening Reception... Rooms might be a little expensive, but these two amenities more than make up for it. The continental breakfast is very extensive, much more so then the usual juice, coffee and croissants. The evening reception will make you cancel your dinner reservations! All the champagne, wine, veggies, cheese, crackers, fruit, pastries and more! The ladies that work this reception are exceptionally accommodating, you never have to leave your comfy seat to get a refill! I wish they had a tip jar because they deserve one.
Cleanliness... They keep the place absolutely spotless! From rooms to public areas.
Size... I would consider this a Boutique Hotel. Not sure of how many rooms it has, but it has that small hotel feel. When you stay there for more than a day, you get to know your neighbors and it's easy to strike up a conversation with fellow travelers from all over the world.
Ambiance... Warm woods, casual furniture, themed to the "Casablanca" movie which is nice. Very comfortable and inviting.
HVAC... Could never get comfortable temp wise. Even with heat turned all the way up all day, room was still cold. Then one night, it was too hot, even with the window open and the ac on. Management definitely needs to update HVAC system. Even in the public areas it was not warm and toasty after a chilly day of shopping and sight seeing. Would have been nice if the fire place in the lounge area was actually turned on.
Price... I booked a room for myself and friend who was meeting me in the city. My room was much more expensive than my friends but upon seeing her's, it was basically the same as mine if not better. Then I checked out an empty room that was close to mine, double beds, and it still wasn't much bigger than mine. My advise, don't pay extra for what they call the better rooms, they all are pretty much the same.
No fridge... They had the standard "mini bar" sensor set up, but the system was down when I was there and if I wanted a 5.00 water, I had to call the desk for it. Which I didn't of course, but I generally don't like that type mini bar system. I would much prefer a little fridge to store my own stuff, but that's just me.
Location... I know I mentioned this as a Pro, but I did have a problem with cabs at times. Especially on the weekend, cabs hate to get caught in the Times Square traffic, so many would refuse to take us to the hotel. Here is the secret... supposedly, it is against the law for a cab to refuse a fair based on location. Soooo... don't do the the roll down window, and tell them where you want to go. Open the door, get your butt in the back seat and give them address. They can't kick you out once you are in the cab. :) Just don't say Times Square, give them the hotel address.
Hope this helps, I would definitely go back to this hotel, just maybe not in the winter.
- Official Description (provided by the hotel):
- Experience the magic of Times Square just steps from our door, and then escape from it all at this oasis of hospitality, The Casablanca Hotel. Guests are welcome to unwind in Rick’s Cafe with complimentary refreshments 24 hours a day, including the Library Hotel Collection’s signature Continental Breakfast Buffet each morning, wine and cheese receptions each evening from 5PM-8PM, and coffee, tea, cookies and fruit served throughout the day. Free Wi-Fi is available throughout the hotel and bottled water is provided daily. ... more less
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- Also Known As:
- Casablanca Hotel New York City
- Casablanca New York City