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“Bad check-in experience”

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Doubletree By Hilton - Times Square South
Ranked #330 of 467 Hotels in New York City
Burlington, United States
1 review
“Bad check-in experience”
Reviewed 17 November 2013

The person that was suppose to help me during check-in kept me waiting for more than 20 minutes even though I was the only one there. Restaurant waitress was very unprofessional. They served me almost raw eggs. I felt that I was begging for minimum service

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Dean G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review, 10 October 2016
Dear Dean G,

Thank you for choosing our hotel to stay at. We greatly appreciate your feedback. I would love to invite you back to show you how we do things. Don't hesitate to reach out to me the next time you are visiting us here in the big apple.

Warmest Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,755 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (225)
Date | Rating
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English first
Roswell, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 November 2013

I thought a chicken sandwich was the best value and safe. I think the chicken was cooked over an hour. I couldn't bite into it or cut it. Very poor quality. Overall the hotel was great. The bed was comfortable and clean. The closet would not fit my business suits and other clothes so I would skip the safe in the closet and making it more roomy.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Scott W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review, 10 October 2016
Dear Scott W,

Thank you for staying with us. We greatly appreciate your positive feedback. We would love to invite you back to our property the next time you are visiting the big apple.

Warmest Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
greenville nc
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 November 2013 via mobile

This hotel has it all! Right in the heart of Time Square... Steps away from TKTS, subway, NBC studios and 5th Ave. The hotel staff were helpful and friendly, while the room was spacious with a gorgeous view. Will not stay anywhere else when visiting NY.

Stayed November 2013, travelled with friends
Helpful?
Thank Tjww2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review, 10 October 2016
Dear Tjww2,

Thank you for staying with us. We greatly appreciate your positive feedback. We would love to invite you back to our property the next time you are visiting the big apple.

Warmest Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 November 2013

This location is perfect if you're traveling via Amtrak/Train. Listed as "Times Square South", you're actually in Hells Kitchen. It was a short walk to Penn Station, Macy's and plenty of food/drink. I didn't head uptown to Times Square, but didn't look far.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank 866carap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review, 10 October 2016
Thank you for staying with us. We greatly appreciate your positive feedback. We would love to invite you back to our property the next time you are visiting the big apple.

Warmest Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Green Bay, Wisconsin
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 8 November 2013

I thought the room (King Bed) was clean and well-organized for the small size. I had a half-sized closet that would fit only shirts, a small desk, refrigerator and a lovely bathroom. I chose this hotel primarily because it was within walking distance (6 blocks) to the Javits Center. Since the hotel is wedged into an area of showrooms and warehouses, it's not in the most well-lit area at night. Fortunately, I was with a group that walked back and forth to the Javits. We were also able to walk to many local sites: Empire State Building, Macy's and a bit further to the Theatre District and Times Square. I also had breakfast daily at the restaurant; I thought the buffet was reasonably priced for NYC and the food was fairly good. I also had dinner there one night and the Alfredo was a bit disappointing. And, be aware that the hotel taxes totaled over $50/night for our room. This was over and above the high NYC rates.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wellSeasoned62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review, 10 October 2016
Dear wellSeasoned62,

Thank you for staying with us. We greatly appreciate your positive feedback. We would love to invite you back to our property the next time you are visiting the big apple.

Warmest Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 8 November 2013

Fantastic staff, smartly designed (but cozy) rooms. One of the most comfortable beds we've slept on. Innovative ice/water dispenser. Great fitness center. Did not try restaurant, but outdoor courtyard seating looked cute. Only complaints are about elevator wait times and quirky thermostat.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review, 10 October 2016
Thank you for staying with us. We greatly appreciate your positive feedback. We would love to invite you back to our property the next time you are visiting the big apple.

Warmest Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
LONDON
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 November 2013

Its OK if you are backpacking in NYC. Hilton? just the name ,the area outside looks very dodge ,not clean and it did match with the carpet in the corridors ;the lift...another story ,be very patient , it takes forever to arrive. Reception , feels like...don't ask for anything please!!! The impression is...We haven't paid for Hotel , is a Hilton but very cheap one , don't expect much!!!

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank markupolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review, 10 October 2016
Dear markupolo,

Thank you for choosing our hotel to stay at. We greatly appreciate your feedback. I would love to invite you back to show you how we do things. Don't hesitate to reach out to me the next time you are visiting us here in the big apple.

Warmest Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree By Hilton - Times Square South

Property: Doubletree By Hilton - Times Square South
Address: 341 West 36th Street, New York City, NY 10018-6401
Phone Number:
Region: United States > New York > New York City > Midtown , Hell's Kitchen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#196 Family Hotel in New York City
#203 Luxury Hotel in New York City
#223 Business Hotel in New York City
#227 Romantic Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Doubletree By Hilton - Times Square South 4*
Number of rooms: 224
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Odigeo, TravelUp, Hotels.com, Hilton Hotels Direct, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Doubletree By Hilton - Times Square South reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Wyndham New York City
Wyndham Garden Hotel

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