I am a loyal Hilton member, I even have the Hilton credit card. I have never had a problem at a Hilton or at least one that the hotel did not correct to ensure my stay was good. I had a lot of problems at this hotel that started at check in. My rates at check in did not match the rates I received and had on my online receipt, as I was checking in I was told the pet fee was one thing and the website showed another come to find out there were 3 different pet fees (one online, one verbally and one on their pet contract) none of which were the same. I had a dirty room that they did correct. All of this they did correct, but what really got to me was that when I returned home there were 3 different charges on my card. Two pending charges that were no where close to what a pending charge should have been and one charge for that was correct for the room. I am still trying to get rid of one of the pending charges almost a month later! I called Hilton customer service and they send messages to the hotel to contact me, yet so far they have not contacted me (I have now called 3 times). I understand that hotels hold some funds but this is ridiculous, who gave them permission to hold all of these funds? I realize that I may be one of few customers that this happens to, but their efforts to correct this continuing error are very poor. I understand that this can happen and because of my positive Hilton experiences, I will continue to stay with Hilton, but this is definitely disappointing. It also said there was a pool at this hotel and there is Not.
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- Also Known As:
- Wyndham New York City
- Wyndham Garden Hotel