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“Quiet night in a busy city”

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Doubletree By Hilton - Times Square South
Ranked #353 of 468 Hotels in New York City
Reviewed 2 June 2014

Intimate and social in the same time. Good customer service and quick answer to any issue. They even helped me to make my coffee in the morning with the room coffee maker. Very nice lobby and good structure of the room.

  • Stayed: May 2014, travelled solo
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Review collected in partnership with DoubleTree by Hilton
Thank Mihaela C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miriam S, Manager at Doubletree By Hilton - Times Square South, responded to this reviewResponded 6 June 2014

Dear Mihaela C,

We are glad to read about your enjoyable stay with us. Thank you for choosing Doubletree by Hilton Times Square South!

Warmest Regards,
Management

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Reviews (1,921)
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1,257 - 1,263 of 1,921 reviews

Reviewed 2 June 2014

My mom, mother-in-law, and I stayed here for our first trip to New York. We only stayed Monday-Wednesday, but it was a nice one! The beds and pillows - wow. They were SO comfortable. I could have stayed in bed all day if we didnt have anything to do!

The room itself was a lot smaller than we expected though. For what can fit four people, barely fit three. We obviously fit, but there wasn't much room to move around or put our bags.But, the staff was SUPER friendly and helpful.

Bathroom was a good size - shower was bigger than I thought.

Location wise - it was convenient. Thought it was closer to actual times square, but no big deal. it was always easy to get a cab right outside of the hotel, and it wasn't a bad location. It was pretty close to everything, and the bus station (we came in on a greyhound from Pittsburgh)

Overall, enjoyed the stay. Clean hotel and a comfy bed - what more could you need!

  • Stayed: May 2014, travelled with family
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Thank melissa a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miriam S, Manager at Doubletree By Hilton - Times Square South, responded to this reviewResponded 6 June 2014

Dear Melissa A,

Thank you very much for your great comments on your stay with us. We hope to see you again in the future.

Best Regards,
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2014 via mobile

My husband booked this hotel with Hilton honours points for a surprise trip for me to New York for my 40th birthday! Whilst we were a little underwhelmed by the hotel when we first arrived, having stayed in many Hilton and doubletrees before, our first impressions were perhaps a little unfair. It is not a grand reception and the hotel is very small, but maybe that is typical of New York?! I'm not sure, everything has to be squeezed into small spaces! That said, our room was very clean and comfortable, we didn't spend a lot of time in it anyway. The staff were fantastic, very very friendly and helpful. That however seems to be quite typical of all New Yorkers, a very friendly place!! Overall a lovely stay.

  • Stayed: April 2014
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1  Thank pauladoody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miriam S, Manager at Doubletree By Hilton - Times Square South, responded to this reviewResponded 31 May 2014

Hello,

We are extremely delighted to read your great comments on your satisfaction with our staff members! Also, we definitely understand your frustration with our room sizes. We still hope to see you back here at Doubletree by Hilton Times Square South in near future!

Best Regards,
Management

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Reviewed 29 May 2014

The Crew At This HOTEL Was The Best.SHOAKA,SAL,RICHARD.Very Helpful In Every Way.Polite,Knowledgeable,Good Personality.And O Yes The Cookies Were Great!!!!!Thanks! And Hats Off To The Crew.I Would Recomend This Hotel ToAny One.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Randy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miriam S, Manager at Doubletree By Hilton - Times Square South, responded to this reviewResponded 31 May 2014

Dear Randy C,

Thank you for the awesome comments on your stay with us! Our staff members, especially Shaaka, Salvatore, and Richard are very excited to read your feedback. Please visit us again in the future.

Warmest Regards,
Management

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Reviewed 29 May 2014

Really nice hotel, not far from Time Square, with really comfortable beds. Good Thai food restaurant across street and about a 5-10 min walk to the square. The young guy working the swing shift was always talking to guests and was very friendly and knowledgable about the area. Rooms and elevators were small, but I think that's just New York for you. Everything was very clean and comfortable. Breakfast buffet was good. And the price is right. Might not be the best location in Manhattan but certainly close enough, and a subway station within 2 blocks.

  • Stayed: May 2014, travelled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank Shawn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miriam S, Manager at Doubletree By Hilton - Times Square South, responded to this reviewResponded 31 May 2014

Dear Shawn B,

We are glad to hear that you enjoyed your stay with our hotel! Thank you again for staying with Doubletree by Hilton Times Square South.

Best Regards,
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

We stayed at the hotel for four nights in April 2014. We chose the hotel for its location since we wanted to stay close to Times Square (but not right IN Times Square). We arrived at 6pm and the lobby was packed with guests with their luggage waiting for their rooms although check in is at 4pm. When I did our check in, the assistant told me that the hotel was full and they have to put us in a room with a King bed for one night and then change us to the room we had booked and paid for in advance which was a doublé room with 2 beds. I did not want to accept the room since we are a party of 3, a married couple with a 6 years old girl!! They did not have any other room available so the 3 of us had to sleep togheter. They gave us complimentary breaksfast for the inconvenience but I was really dissapointed for this.

  • Stayed: April 2014, travelled with family
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Thank lula2210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miriam S, Manager at Doubletree By Hilton - Times Square South, responded to this reviewResponded 29 May 2014

Hello,

Thank you for taking your valuable time to let us know about your thoughts. We sincerely apologize that your original room type was not available at that time due to hotel's sold-out situation. If you decide to stay with us again in near future, please let us know directly so that our management can take a good care of you.

Best Regards,
Management

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Reviewed 28 May 2014

This Hotel is a great place to stay. It is in the center of everything and easily accessible to almost all the sites of the city. There is plenty to do in the area of the hotel and restaurants are in walking distance. It is really easy to get to broad way plays too.

  • Stayed: May 2014, travelled with family
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank Steve L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miriam S, Manager at Doubletree By Hilton - Times Square South, responded to this reviewResponded 29 May 2014

Dear Steve L,

We are so glad that you enjoyed your stay with us! Please visit us again on your next trip to New York City and give us one more chance to welcome you with warm cookies and friendly staff!

Warmest Regards,
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree By Hilton - Times Square South

Address: 341 West 36th Street, New York City, NY 10018-6401
Phone Number:
Region: United States > New York > New York City > Midtown , Hell's Kitchen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#191 Family Hotel in New York City
#214 Luxury Hotel in New York City
#218 Business Hotel in New York City
#223 Romantic Hotel in New York City
Price Range: £119 - £349 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree By Hilton - Times Square South 4*
Number of rooms: 224
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Expedia, Hilton Hotels Direct, Hotels.com, Agoda, Evoline ltd, HotelQuickly, Cancelon, 5viajes2012 S.L. and getaroom.com so you can book your Doubletree By Hilton - Times Square South reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Wyndham New York City
Wyndham Garden Hotel

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