We booked (and payed) one month in advance only to realize that there was no room available for us. The lady at the reception was not helpful at all and only as the manager arrived the staff started to look for an alternate stay. We already arrived late (midnight, due to an overbooked intercontinental-flight with Continental) and were quite astonished by this level of service quality.
We consider this behaviour as very frutrating as we had an important business meeting the next morning and therefor selected this special hotel in this special area. Another party of our group arrived 2 days in advance: They were not informed about the situation nor were we contacted in advance (they had our phone number, fax, e-mail, you name it).
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