I love Kimpton hotels because each one is unique and generally the staff is warm & accommodating. However, Ink48 comes off as rather impersonal. The front desk staff was a bit cold & gave off an air of being put out - I realize this is New York but come on, you are working at a hotel so you can't act put off by visitors. Our room was fine except for the light fixture in the shower, which was a recessed light but came loose and was literally hanging from the ceiling. We told the front desk on our way out on our first day and they said someone would fix it but it was never done. My other issue was the rooftop bar...we tried to go up one night and were firmly told by the "doorman" that flip flops were not allowed. OK, this is a hotel bar...not Studio 54. He said it was for safety reasons, but when I returned in stilettos, that seemed fine. Hmmmm...flat shoes with exposed toes are not ok, but precarious heels are safe? The view from the bar is definitely worth it, but again...it is not a happening NYC bar scene by any stretch of the imagination. Hotel guests should be welcomed with open arms and allowed to hang out feeling slightly-hip as they sip their overpriced drinks & look out across the city.
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