Great location , at 48th , just a short walk to theatre district.
We had a room booked for 3 nights , we had booked through the Magellan site which promises a room upgrade.
We arrived at 10am and asked if we could leave luggage as checkin was 3 pm . At check in the receptionist did say , we are very busy so your room won't be ready till 3 , I suggested that we would back at 4 so all good , and confirmed we were entitled to an upgrade.
We returned at 415 , the room was not ready , we were asked to take a seat , at 5.00 , we were offered a complimentary drink by the duty manager , we refused , shortly after , we were given access to the room we had booked not an upgraded room.
The duty manager , offered a bottle or red wine and a 75$ voucher to spend on dining in the hotel
Not what I would consider adequate compensation for over an hour delay at reception for a 2nd check in ( they took the credit card and confirmed booking at 10am . He also said we could change rooms on day 2 but after the first debacle we stayed with this room for 3 night
The other bad part of our stay was when we checked out the hotel staff member had No Note of the 75$ credit .
The Hotel itself is great in kimpton style they have a wine hour for guests at 5 each night
The staff are really knowledgeable about the local area , and the airline check in is a great service
But we were seriously let down by check in and checkout , we also did not get early wake up call at 450 am on the day of departure , which could have been a disaster but was not .
After 3 Kimpton stays in the past , I was very surprised as this was from my past experiences
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