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“Good hotel, dismal service”

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Kimpton Ink48 Hotel
Ranked #89 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersGold level
South Jersey
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Good hotel, dismal service”
Reviewed 12 July 2010

I booked the Jr. Suite at Ink48 for a girl’s weekend away. We were in town to see a show.
We drove into town and got a great deal on parking at a lot that was only 1 block away; it was ½ the price of what we would have paid for the hotel valet.
Upon entering the hotel, there was nobody to assist us with our bags or open the doors for us which is unusual for Kimpton service (This happened twice when entering the hotel. The one time there were people to open the door, one of them was smoking). There was also no revolving door so getting into the hotel with all of our bags was a bit awkward.
The two young gentlemen at the front desk were friendly but had to check to see if our room was ready even though we checked-in after 3pm.
We also weren’t given a mini-bar key but didn’t want to have to ask for it after we realized it.
The elevator situation is rather peculiar. There are four elevators available to go to the rooms (which fill up very quickly) but it can sometimes take up to 5 minutes to get one.
Additionally, the hotel staff and guests shared elevators. We had to wait additional time for elevators b/c they were full of service staff on a couple of occasions.
Upon entering our room, we were impressed. The Jr. Suite has an amazing amount of room. The living space is incredible with a fabulous bathroom to match.
However, the partial view of the Hudson is tainted by dirty rooftops and a fleet of telephone-service trucks parked in clear view.
The hotel hallways were stifling and didn’t seem to be air-conditioned (or were just considerably hotter than the rooms).
In the morning, we could smell cigarette smoke coming through the vents of the room even though it’s a non-smoking hotel.
Once settled in the room, we decided to explore the hotel to see what else it had to offer. Surprisingly, there was no business center (although the hotel does have wireless capabilities so be sure to bring your laptop).
We were going to be out all night and just wanted to see the rooftop bar but it was closed and the staff said it wasn’t accessible so we missed probably the best part of the hotel.
We were contemplating dining at the hotel but arrived a little early. When asked to see a menu, the young lady seemed a bit miffed at us and stated that the menu wasn’t yet available because the chef hadn’t produced it even though the restaurant was slated to open in 15 minutes. The rest of the lobby was decent with a small “Living Room” section where the evening’s wine reception was hosted (which started late) and where there is some additional seating in front of the building.
The hotel’s surrounding area in HK is very convenient. We were able to walk to a great restaurant (44 ½ ) just a couple of blocks away. Additionally, it’s VERY close to the Lincoln Tunnel, the convention center and several other go-to areas in the city. For location alone, I wouldn’t totally write-off Ink48 and would possibly give it another try.
Overall, the hotel is decent but the service was seriously lacking (there were too many little things to list). Based on other reviews, I would like to think of our experience as a fluke. However, there are other nearby Kimpton hotels which I would book first before ever returning to Ink48. If this were my first Kimpton experience, I probably wouldn’t have been too excited to see what else they had to offer.

PROS: Location, convenience, newer hotel, clean/large rooms
CONS: Service, waiting for elevators, no business center

  • Stayed July 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jerseygirltraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SRichman, Manager at Kimpton Ink48 Hotel, responded to this review, 16 August 2010
I wanted to first thank you for taking the time to provide us with this valuable feedback. While we have many guests visit us for various different reason, all of whom have different experiences, we always hope it is an exceptional one. In the case that it is not, we appreciate the feedback we get just as much, if not more. There is never a time that we will not strive to please every guest and to continuously try and find ways to make their time with us a memorable one. In light of that, I am truly sorry that your stay with us wasn't all that you (or we) had hoped for. I would like to offer a personal apology for the various difficulties you enctountered in making this a flawless, seamless experience for you and your friends. While I can assure you that the issues you encountered are not the norm, it is our goal that this will not even be a rare encounter, but an encounter that should never happen at all. We've taken your feedback and communicated it throughout the rest of our departments and will use it imrpove ourselves, our hotel, and the service we provide to our valued customers. If your travels ever bring you to NYC again, please feel free to contact us directly at the hotel and we will make sure it is a trip to remember.
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Glasgow
Level Contributor
171 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed 11 July 2010

Booked one week in April and had to stay two weeks thanks to the vocanic disruption and our flight being cancelled. The staff were very helpful by checking our flights and reassuring us that we'd be able to keep our room until we could get flights. We had been upgraded to a king premier room and we were able to keep this room at the same rate.
The room was huge and very clean. We were on the 8th floor and yes we had views of the car lots but when we looked beyond that we had amazing views of the skyline of New York and could even see the lights at Times Square. The room was cleaned every day and bedding was changed when you requested it.
We enjoyed the coffee in the morning and the wine reception in the evening and even had our first play on a Wii.
We didn't eat in the restaurant but spent a lovely evening on the terrace of the rooftop bar. I felt like an extra in a film. The bar is stunning with amazing views. Cocktails were about $15 and we were made feel very welcome by both staff and locals drinking in the bar.
We ate breakfast in The Diner which is 2 blocks along 11th ave and also ate one evening in Daisy Maes BBQ next to hotel. We also paid a visit to Intrepid musuem and found it very interesting (and its only 2 mins away) and is across from H&H bagels!
The only down side with the rooms/hotel were the corridors which we found were just too dark and the lifts which we both kept getting shocks from.
Had an amazing time in New York but the highlight from the whole holiday has to be Ink48 as it was so amazing :)

  • Stayed April 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank twinklesblog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BC
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 8 July 2010

Booked this hotel by accident bidding on a hotel near Central Park South. Rooms are very nice above the 6th floor. Only OK below that. Staff excellent. Decent espresso (Starbucks) is a couple of blocks away , as are a few good restaurants. Was OK for us as we took taxis everywhere anyway. Not a recommended area for walkers, surrounded by car dealers, etc.. Free internet in rooms. Would prefer to stay near Rockefeller Center unless this hotel is priced attractively.

  • Stayed July 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank treth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarasota, Florida
Level Contributor
112 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 7 July 2010

We stayed at the Ink48 for 3 nights. We had a wonderful King room with a city view that was breathtaking at night. Our room was modern, comfortable and perfectly clean. The shower was the best i have experienced in any hotel ever. We walked to several nice restaurants nearby, the Landmark Tavern an Irish bar and restaurant just down the street on 11th Ave, had good food and friendly service. Nizza on 9th for Italian was awesome, Mercury Bar on 9th at 46th for great drinks and food. We stopped in at Grace wine and liquor on 44th and 10th for a nice bottle wine for our room. Easy walk to Times Square which was only a 10 minute walk through a nice neighborhood area on 9th with many restaurants and bars to check out. We walked from Central Park all the way back to our hotel down 5th avenue to the beautiful St. Patricks Cathedral then down 53rd to broadway then over to Times Square and on to our hotel at 48th and 11th, it was a great walking adventure. The rooftop bar at Ink48 was a great place to end our walk with a fantastic martini, the rooftop bar has a fabulous view of the city, you must check it out. We had a fantastic stay with no complaints, no excessive noise, no problems at all. We will definately stay here on our next visit to New York City!

  • Stayed June 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank DDTSarasota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Distributi0nManager, Manager at Kimpton Ink48 Hotel, responded to this review, 8 July 2010
Dear DDTSarasota,
I wanted to send our many thanks for reviewing your stay with us at Ink48. Such great tips for those looking to explore the area! We appreciate the kind words and I'm so glad that you enjoyed your stay. We look forward to welcoming you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NY
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 6 July 2010

My husband and I and a few friends were very pleased with this new hotel. The rooms were a good size, very neat and clean, comfy beds,service was great. The rooftop bar is just beautiful, with a nice breeze even in all the heat. The staff was so accomodating. They had iced tea and lemonade upon arrival, and a wine greeting at 5-6 and coffe and tea in the a.m. There is also a decent deli on the next corner. You won't be sorry if you book here. All of us said we would be back, and everyone we met was pleased.

  • Stayed July 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rosedori
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
philadelphia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 July 2010

we had a good time at ink48 but they didn't have any newspapers in the lobby or anywhere and there wasn't a business center or any computers there. We had to walk 4 blocks in order to have computer use. If we had known, we would have brought our own computers.
The restaurant was fantastic, as was the service.

Stayed June 2010, travelled as a couple
Helpful?
Thank artful-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mandeville, la
Level Contributor
175 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed 27 June 2010

I was slightly apprehensive that this hotel would be too far out of the way and possibly not in the greatest neighborhood, but I found a great deal for it online and knew the Kimpton chain was usually great. I have to say that it turned out to be one of my favorite hotels ever!! The hotel itself was modern, the rooms clean and spacious...but the outstanding thing was the first rate service! Every employee made us feel welcome and went above and beyond to help us in every little way. It really made a difference. Of course I loved the wine reception and rooftop bar - the view was great! The three or four blocks to 8th Ave or Times Square were a little long by the end of the day, but of course you are going to do a lot of walking in NYC anyway. I felt the neighborhood to be okay and it was kind of relaxing to get away from the skyscrapers and see the river at our hotel. I will definitely recommend this hotel to everyone I know and would come back!!

  • Stayed June 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank katrinabrain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Distributi0nManager, Manager at Kimpton Ink48 Hotel, responded to this review, 2 July 2010
Dear katrinabrain,
Thank you so much for reviewing your stay with us at Ink48. I'm glad that you had such a lovely stay and that you found our hotel to be clean and modern with first rate service. It's great to hear that we are now one of your favorites! I hope you'll be back to stay with us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kimpton Ink48 Hotel

Property: Kimpton Ink48 Hotel
Address: 653 11th Avenue at 48th, New York City, NY 10036-2004
Phone Number:
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #89 of 467 Hotels in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Kimpton Ink48 Hotel 4.5*
Number of rooms: 222
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