This is a typical Hampton on a small NYC lot . 20 some stories. By the time you factor in space for 2 elevators and 2 staircases there is only room for 10 small rooms per floor. .
We checked in without hassle and all was fine till the next day - we left at 10 AM (after strightening up our stuff and leaving a tip on the dresser) - and returned at 3:45 to find - well - nothing had been done - the towels still on the floor, bed unmade, tip stil there.
So we called the desk, there were e few calls back and forth. Housekeeping was behind, "because they had groups in" and the shift was leaving at 4:30. Our evening plans were complicated so we eventually told them to just drop off a set of towels.
We have stayed at a lot of hotels and I have never had this happen before. Housekeeping had from 10 AM till 3:30 PM or so to get our room serviced. So this hotel is off our recommended list.
It is clean and well located, so I would stay there again only if all the alternatives were booked.
- Official Description (provided by the hotel):
- Our prime hotel location puts you in walking distance to the Empire State Building, Times Square, Broadway, Madison Square Garden, Herald Square, Penn Station, and many other top NYC attractions. Enjoy amenities including free hot breakfast daily during your stay, free WiFi access throughout the hotel including guest rooms, and free access to our fitness center and business center. Our guest rooms offer coffeemakers, flat-screen televisions with premium movie channels, and a work desk. We are a pet friendly hotel (non-refundable deposit required; please review our policies for more details). ... more less
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- Also Known As:
- Hampton Inn 35th St. Empire State Building Hotel New York City
- Hampton Inn New York City
- New York City Hampton Inn