I am a manager in the hospitality industry and travel to New York very frequently. For the first time I chose the Eurostars Wall Street for my stay based on the location and peer reviews. I loved the property and location. Plus, the rooms are great.
I have two issues. I checked in on July 29, 2013, and upon arriving was checked in by a young man, with a horrible attitude toward myself and my partner. I called the previous day as my flight was arriving at 9am, and asked for an early check-in. I was told i could do this, I arrived at the hotel appox 10:30 am, and was told i would have to wait till after 2pm. Contrary to what i was told the previuous day. so, i left and returned at 12:30 pm, and was told by the same man whom chcekd me in later there were not rooms yet. But then another agent at the desk told him something in Spanish, and he checked me in with much attitude and told me i was lucky the other guy was here.
Two, the air conditioner in room 607 barely worked and rattled all night to the point that we could not sleep.
Finally, upon arriving home today, I called the hotel to ask for an email address for the manager, to send this very email, and the woman answering the phone refused to give me an email address, unless i stated my name and problem
I would love to stay at the property again , as i in new york every two to three months, but cannot deal with these stupid problems
- Official Description (provided by the hotel):
- A small, luxury hotel offering highly specialized products and services in a particularly stylish manner. The Exchange Hotel defines 'boutique' in the strictest sense of the word, the result of which is truly one-of-a-kind. The spacious rooms are newly renovated and enhanced with unique, modern design and innovative technology. Boutique features matched with the Exchange Hotel's personalized service and competitive rates will enhance any New York City experience. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Travel Republic (UK), Ebookers, Priceline, Hotels.com, Odigeo, 5viajes2012 S.L., TripOnline SA, Evoline ltd, HotelQuickly, getaroom.com and Cancelon so you can book your Eurostars Wall Street reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Eurostars Wall Street Hotel New York City