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“Good price for location”

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The GEM Hotel Chelsea
Ranked #308 of 471 Hotels in New York City
Reviewed 9 July 2014

The location is great and the room quiet, but very small (I had the smallest of rooms). Service was good, but I wished there was a restroom at reception for people who arrive early in the city. For NY, I believe it's a good price for location.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with this hotel
Thank Carolina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GEMhotelChelseaGM, Manager at The GEM Hotel Chelsea, responded to this reviewResponded 16 July 2014

Hi Carolina S.

It's great hearing from you. I apologize for the absence of a restroom. This is typically not an issue however as a result of our lobby renovation we had to remove the restroom from service to make a few augmentations. Please know that upon the completion of the renovation the restroom will return.

Its our hope that you will give us another opportunity upon your return trip to New York City. If your arrival is after the Fall season of this year you will see our newly renovated lobby bar. We're really looking forward to it.

Thank you for sharing your thoughts and equally important, thank you for staying at the GEM Hotel Chelsea

Best regards

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666 - 672 of 1,274 reviews

Reviewed 8 July 2014

The hotel staff was very friendly and I felt very safe walking around the neighborhood at night. We were able to find a parking space for our car every night on the street and didn't have to pay for parking.
The roof top terrace was a lovely place to sit in the evening
The only complaint I had was the humidity in the room.

  • Stayed: July 2014, travelled solo
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Review collected in partnership with this hotel
Thank Deb D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GEMhotelChelseaGM, Manager at The GEM Hotel Chelsea, responded to this reviewResponded 16 July 2014

Its great to hear from you Deb D. Thank you for your comments. It's so important to us that we receive feedback from our guests. It gives us great insight into what we're doing correctly and what we need to improve upon.

I hope we see you again at the GEM Hotel Chelsea very soon. Please contact the hotel directly as we are often running price specials for our returning guests.

Thank you so much

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Reviewed 7 July 2014

We enjoyed our stay The room was very clean and the entire staff was friendly. We had a few questions and Mr. Howard the night desk manager was very helpful. We really appreciated all his help. Thanks for the hospitality.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with this hotel
Thank Dena A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GEMhotelChelseaGM, Manager at The GEM Hotel Chelsea, responded to this reviewResponded 16 July 2014

Hi Dena A.

Its always great to read the comments from our guest and learn that there was a connection with a staff member. Howard is awesome and we're proud to have him as a part of our team.

We would love to see you here again so please contact us directly should you have a need to return to New York City. We often have rate specials for our returning guest. I'll be certain to tell Howard you mentioned him your comments. He'll be pleased know.

Thank you much for staying at the GEM Hotel Chelsea

Cheers

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Reviewed 2 July 2014

We enjoyed the hotel and especially the kind service, it is in a great location and very clean! We have no complaints whatsoever, and will stay here again. Thanks to the good online and phone service everything went smoothly from search to check-out!

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank Chad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GEMhotelChelseaGM, Manager at The GEM Hotel Chelsea, responded to this reviewResponded 3 July 2014

Chad A,
Thank you for your kind words. Your feedback is so important to us. It truly informs us how we're performing. I'll be certain to share your comments with the men and women that so hard and take every opportunity to find ways for enhancing the stay of our guests.

Please contact us directly as we generally run special promotions that you may be able to take advantage of.

We look forward to your return and thank you again

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Reviewed 2 July 2014

The Gem has always been one of my favorite hotels. Mostly due to the friendly staff and fantastic location. But rooms are showing their age now. Looking a little worn and a little beat up. Air conditioner was loud and noisy. (Staff did offer to move us to another room, but we chose to stay)

Also the hotel is also doing construction in the lobby, so the fitness center is closed. I think they would've been better served using the money to refresh the rooms.

Lastly, my partner's iPad was taken from our room. The staff at the hotel were very apologetic and filed a claim. He's currently working with hotel mgmt for a resolution.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with this hotel
1  Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GEMhotelChelseaGM, Manager at The GEM Hotel Chelsea, responded to this reviewResponded 3 July 2014

Robert M,
Thank you for returning to the GEM Hotel Chelsea. It speaks volumes when our guests return. It shows that they've made a connection with hotel and staff.

I do apologize that the room was not to your expectations. As you pointed out we are currently undergoing a lobby renovation. When it is completed we will make augmentations to our guest rooms. I feel confident that it'll be to your liking.

We hope to see you again in the near future.

Cheers!

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Reviewed 1 July 2014

The GEM Hotel is just that...a gem of a hotel! Located in Chelsea, the hotel is in easy walking distance to the subway, wonderful cafes, Chelsea Market, and the High Line. The hotel is quiet and well appointed. Our bed was incredibly comfortable and the rain forest shower was soothing. We would definitely recommend the GEM Hotel and plan on staying there again.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with this hotel
2  Thank Kimberly A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GEMhotelChelseaGM, Manager at The GEM Hotel Chelsea, responded to this reviewResponded 3 July 2014

Wow Kimberly A, what a great review. Thank you for saying such awesome comments about The GEM Hotel Chelsea. We agree that one of the huge attractions of our hotel is the location. We're removed from the loud and busy streets of Times Square yet only 2 subway stops away should you want to visit the area.

We sincerely hope you get an opportunity to return our city and stay at the GEM Hotel Chelsea. We would love to have you back

Once again thank you. All the best

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Reviewed 25 June 2014

To be quite honest and frank, this is strictly a solo traveler hotel. It is very crowded with two people trying to navigate the room (which was a queen room). If you are a business traveler or solo flyer, this place will be great for you. It is a Euro-style design, being compact, tight and small. Because of the small size of the room, the A/C is VERY loud and will be right above your or your partner's head....it is almost as if they installed the blower to close to the duct...so when sleeping, we were awakened every time the A/C cycled which was VERY annoying. Thank goodness for the recessed window areas as the suitcases can be propped up there. The bed is NOT your typical queen size bed and is actually more of a platform style bed (low to the floor). It was a clean building and clean room, conveniently located for our needs. The subway is two blocks away. The staff was VERY friendly, and accommodating, always greeting you as soon as you enter and if you need something like extra towels, they were sent up to the room "immediately" which I thought was excellent service. Overall, this is not a 'bad' place to stay....it does have personality and charm and we enjoyed our stay and most likely would stay here again, especially since we have now personally experienced the dimensions of the room. The rooftop space was well maintained and a great spot for some 'downtime' to relax and unwind or have a glass of wine. There was a bit of construction going on while we were there as there was a large plastic runner leading from the lobby to the elevator. Overall, if you can deal with a loud A/C and small space for two people, this will be a good spot for you. Again, not a bad hotel, just certain issues. Again, very friendly staff, clean, and good location.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with this hotel
1  Thank SouthBeachgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GEMChelseaFOM, Front Office Manager at The GEM Hotel Chelsea, responded to this reviewResponded 18 February 2015

Thank you so much for the positive feedback. We were very glad to hear that you enjoyed your stay and enjoyed the warm and prompt service from the staff. Should you return to the area and are interested in staying with us again, please contact us directly. We hope to see you soon!

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Additional Information about The GEM Hotel Chelsea

Address: 300 W 22nd St, 22nd Street & 8th Avenue, New York City, NY 10011-2602 (Formerly GEM Hotel - Chelsea, an Ascend Collection hotel )
Phone Number:
Region: United States > New York > New York City > Chelsea , Manhattan
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #308 of 471 Hotels in New York City
Price Range: £89 - £259 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The GEM Hotel Chelsea 3*
Number of rooms: 81
Official Description (provided by the hotel):
Free Wifi. The GEM Hotel Chelsea is ideally located in "your corner of the world." We provide an intimate, boutique atmosphere and offer our guests elegantly designed rooms with luxurious amenities. This New York City boutique hotel is conveniently located in the neighborhood of Chelsea. This trendy Manhattan neighborhood is filled with chic art galleries, night club hotspots, world-famous restaurants, shopping and more. Guests are within walking distance to Penn Station and world-famous Midtown Manhattan attractions such as Madison Square Garden, Times Square, Macy's/Herald Square, the campus of New York University (NYU) and the Empire State Building. The hotel is one block from New York City's subway system. Surrounding neighborhoods include Greenwich Village, the Flatiron District, Union Square, Midtown and the Meat Packing District.The GEM Hotel Chelsea offers a wide array of amenities and services that add value. All guest rooms are smoke-free and boast LCD televisions with HD channels,iPod docking stations, cordless telephones, paraben-free bath amenities, bath robes, down pillows, plush towels and Wolfgang Puck coffee. Standard room amenities include coffee makers, hair dryers, irons and ironing boards. ... more   less 
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