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“Amazing staff”

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Marriott Vacation Club Pulse, New York City
Ranked #160 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
Toronto, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Amazing staff”
Reviewed 3 August 2012

I loved everything about the Strand Hotel. Fabulous location, clean, wonderful view of the Empire State Building. What was most amazing was the staff. Antwan at the front desk as well as Oeteka and Peter were amazing. I celebrated my birthday while I was there and Antwan sent a bottle of wine and special treats up to my room!!!! There was always someone around to help with luggage, transportation to the airport etc. Fantastic hotel. Delightful, hardworking, extraordinarily charming staff. I can not wait to go back.

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank LaurieMaltin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Marriott Vacation Club Pulse, New York City, responded to this review, 20 August 2012
Dear Guest,

Let me extend my Happy Birthday wishes to you, even though they are somewhat belated. Thanks for selecting the Strand for your birthday trip to NYC and for taking the time to write a review. Your generous praise means so much to us, and to our exceptional front-desk staff, who you generously mentioned by name. It will be our greatest pleasure to welcome you back again soon.

Warm regards,

John N. Loizos
General Manager
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2,284 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (528)
Date | Rating
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English first
London, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 August 2012

This hotel was brilliant, all the staff were polite and curtious. It is an excellent location for sight seeing. The empire state and macy's are only a few blocks away, both are well worth a visit.

If you get a continental breakfast included, it is the same everyday.However me and my Mum swapped part of it for toast instead.

The concierge recommended lots of resturants to us, including one of Gordon Ramsay's. All of them were lovely. He really went out of his way to help us out.



y's

Room Tip: The higher levels are bigger rooms. We know this,because we got upgraded due to a mistake with who w...
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank natacha o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Marriott Vacation Club Pulse, New York City, responded to this review, 20 August 2012
Dear Guest,

Our central location is indeed ideal for sightseeing, as you have mentioned, and I’m always so pleased to read that our amazing staff contributed to your overall stay! It was very kind of you to take the time to write a review, and I thank you for it. I hope you did some great shopping, and that you will come back again.

Sincerely,

John N. Loizos
General Manager
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Northampton, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 July 2012

Just returned from an 8 night stay, great location between 5th and 6th but the best thing about this hotel is the service, very friendly and nothing too much of a problem. Roof bar is a nice addition looking straight at the Empire State.
24 hr deli across the road which is useful.

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chay74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Marriott Vacation Club Pulse, New York City, responded to this review, 20 August 2012
Dear Guest,

Thank you so much for your “Perfect” depiction of your recent stay at the Strand Hotel! It was a pleasure to have you with us at for eight nights, and it sounds as if you experienced all our best elements, including helpful, friendly staff and our the rooftop bar with New York City’s most spectacular views. I hope the free WiFi and morning newspapers came in handy, too. I appreciate your writing about your stay, and look forward to welcoming you back.

Warm regards,,

John N, Loizos
General Manager
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Antwerp, Belgium
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 July 2012

Beautiful hotel, impressing roof top, clean rooms (not spacious, but all you need). Why not 5 on 5? Cause of small breakfast, every day the same. Service: excellent! We had to leave at 5am, and got our breakfast and coffee in a brown bag. Wonderful! Greets from Belgium.

  • Stayed July 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Caro B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Marriott Vacation Club Pulse, New York City, responded to this review, 20 August 2012
Thank you for taking the time to write about all the things you enjoyed at The Strand. We are glad that we were able to extend a breakfast to go option for your trip to the airport and I hope your flight back to Belgium was a smooth one. I look forward to welcoming you on your next visit to New York.

Enjoy the rest of your summer!

John N. Loizos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sarnia, Canada
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 27 July 2012

We just returned from a three night stay at the Strand and we would return in a heartbeat. The staff was incredibly accommodating. Antwan was generally managing the front desk when we arrived and departed and he was fabulous. One member of our party was celebrating her birthday and, when we returned from dinner, there were wine and some lovely desserts awaiting us from The Strand. Our room was every bit as gorgeous, fresh and modern as the ones shown in the ads and the view of the Empire State Building was awesome. The room was also spacious, by New York standards. We were within easy walking distance of many sights, including the New York Public Library and Bryant Park, St. Patrick's Cathedral, Grand Central Station, Tiffany's and the Rockefeller Center. We highly recommend The Strand.

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 155011Harper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Marriott Vacation Club Pulse, New York City, responded to this review, 20 August 2012
Dear Guest,

We enjoy making each guest feel truly special, and letting us know about the birthday among those in your party gave our amazing staff a chance to shine. I am delighted that you enjoyed everything, from the rooms, to the central location, to the birthday goodies. Thank you for pointing out that the photos on our website are, in fact, true to life! We’re so proud of our hotel, and thank you for taking the time to share your thoughts. I hope I will have the chance to welcome you again soon.

Warm reagrds,

John N. Loizos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Davie, Florida
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 July 2012

Stayed here one night during a quick trip to New York and I can't say enough good things about The Strand. Beautiful, modern, well-appointed hotel in the heart of the city. The beds were comfortable and the bathrooms clean, but by far the best part was the jaw-dropping view we had of the Empire State Building from our window. The staff was accommodating and made the stay very easy and hassle-free. Only gripe was that after being assured a roll-away bed by the phone operator who made our reservation we arrived at the hotel only to find that the room was too small for one and that they didn't have any to begin with. I think this is the fault of the hotline, but it was a small fault in an otherwise great stay.

Stayed July 2012, travelled with family
Helpful?
Thank asegreto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Marriott Vacation Club Pulse, New York City, responded to this review, 20 August 2012
Dear Guest,

We thank you for your wonderful comments and delighted that you enjoyed all the comforts of the Strand! Our central location is truly in the heart of the city, glad you found us and hope to see you back again in the near future. We apologize for the confusion with the rollaway bed, and are grateful to you for pointing it out so that we can address the matter.

Sincerely,

John N. Loizos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
winnipeg,mb
2 reviews
Reviewed 24 July 2012

We were pleased with the hotel overall. The staff was friendly and accomodating. When we checked in we requested a room with a better view, no problem. We were within walking distance of Times Square and had a great view of The Empire States Bldg.
We were disappointed that breakfast wasn't included, as we'd read on previous reviews. That policy had been discontinued. It would have been nice to have coffee in our rooms.
I'd recommend this hotel.

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gingly56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Marriott Vacation Club Pulse, New York City, responded to this review, 20 August 2012
Dear Guest,

I was so happy to read that the location, staff, and view from your room were great, and I thank you for sharing this with others. Our buffet breakfast set up changed at the beginning of this year as we are now able to offer wide range of a hot a la carte breakfast items that were not available in the past. Hope you will have the opportunity of trying our new delicious breakfast offering in the future. As for coffee facilities in the rooms, it is our pleasure to provide you with a complimentary coffee maker by simply requesting it at check in or during your reservation. Please feel free to contact me personally in the future for any request you may have.

Hope to see you soon!

John N. Loizos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Marriott Vacation Club Pulse, New York City

Property: Marriott Vacation Club Pulse, New York City
Address: 33 West 37th Street, New York City, NY 10018-6201 (Formerly The Strand Hotel)
Region: United States > New York > New York City > Midtown , Garment District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #160 of 467 Hotels in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Marriott Vacation Club Pulse, New York City 4*
Number of rooms: 177
Official Description (provided by the hotel):
Revel in style when retreating our boutique New York resort located in the heart of New York City's Fashion District on 37th Street between Fifth and Sixth Avenues. The Marriott Vacation Club Pulse, New York City offers well-appointed guestrooms coupled with arrays of unique amenities, including an all-weather rooftop lounge overlooking the iconic Empire State Building and the city beyond. Through our centrally situated location between Penn Station and Grand Central Station, top destinations including Times Square, Broadway theater district, and elegant designer boutiques on Fifth Avenue are in close proximity. ... more   less 
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