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“Very good place to stay in NY Manhattan”

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Marriott Vacation Club Pulse, New York City
Ranked #164 of 473 Hotels in New York City
GreenLeadersSilver level
Reviewed 17 June 2014

Would like to thanks John & team for there very warn welcome.
Hotel was perfectly placed for working/visiting Manhattan.
Rooms were very good/clean and in line w/ expectations (enough space, modern bathroom).
i would definitively recommend this hotel for business purpose and holidays.

  • Stayed: June 2014, travelled on business
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3  Thank Vassili_Giarmis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Marriott Vacation Club Pulse, New York City, responded to this reviewResponded 30 June 2014

Dear Guest,

We appreciate the time you have taken to share your wonderful review and look forward to passing this along to John and our amazing team. Thank you for your strong recommendation of the Strand and hope this will be one of many returns.

Kind regards

John Loizos

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Reviewed 17 June 2014 via mobile

Stayed 2/13 w/ wife. First time in NY. Had a great time, bar on roof w/ view is worth it, though it isn't private for just tenants so you could stay at another hotel and still visit rooftop bar. Restaurant for breakfast downstairs was less than stellar food but good service and compelling decor. The whole hotel is clean, well appointed and smart. Friendly staff overall. Great overall experience.

  • Stayed: February 2014
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3  Thank Marc W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Marriott Vacation Club Pulse, New York City, responded to this reviewResponded 30 June 2014

Dear Guest

We are truly grateful for the time you have taken to write about your February visit. I was very pleased that you remembered all of the services you experienced; restaurant, roof top lounge, great room and above all the genuine care from our ladies and gentlemen. We hope this trip has inspired you to return to our great city, and hope we can continue to be your NYC home.

Sincerely,

John Loizos

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Reviewed 16 June 2014

I have been traveling on business and pleasure for over 50 years, and aside from a poor experience at a hotel in austria, this is the worst US hotel I have ever stayed at. I had a reservation for over 3 months and had requested a high floor. Instead i was given a handicapped room on the second floor. The view out the window was a filthy alley that looked 10 feet across into another filthy building. There was a dirty canopy that covered the lower floor and was loaded with pigeon droppings and garbage. All it faced was fire escapes and barbed wire. The room itself was extremely small and there was little counter space in the bathroom. The room was clean, but that's the best I can say about the accommodations. I would not stay here again if the room was free. Besides there are 2 Marriott hotls right next door.

  • Stayed: June 2014, travelled as a couple
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8  Thank umcanes64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Marriott Vacation Club Pulse, New York City, responded to this reviewResponded 18 June 2014

Dear Guest,

It is always our goal to make every guest visit most comfortable. I honesty was surprised that you issued a rating which falls under terrible on the basis of your request not being met. Our understanding is that upon making your reservation, you made a request for a high floor. We receive various rooming request daily and yes even months out and do the very best to recognize and honor each of them if and when available.

It appears that we unfortunately were not able to accommodate your specific request, due to the popularity of our high rooms with views. It is however very important to note that we always recommend reserving a specific room type which in your case would have guaranteed a high floor with a view so as to not be disappointed when a request cannot be fulfilled.

As I read your comments, specifically your feedback under Room tip, we wish you would have said something to our front desk in order to have shown you other room options. I understand that you likely will not return but hope that if you did, I can personally apologize for your disappointment and show you our different rooming options.

Sincerely,
John Loizos

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Reviewed 16 June 2014

We found the staff and the service we received to be excellent. The new chef, Jason, is awesome. We ate all the specials during or stay and were never disappointed. We have stayed in may hotels in New York over the years and we believe this experience was the best by far. The staff is committed to service and comfort. It was all there A to Z.

  • Stayed: June 2014, travelled as a couple
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3  Thank Jeffrey F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Marriott Vacation Club Pulse, New York City, responded to this reviewResponded 30 June 2014

Dear Guest,

Thank you for your awesome review. Any time we can be associated with the word best is never to be taken for granted. We appreciate taking the time to acknowledge the efforts of our team; they are all truly why our hotel is so special.

I am so pleased and excited that you had the opportunity to meet our new Executive Chef, Jason Tillman. I can assure you that he will continue to delight you with his delicious food each and every time you visit and very confident that the best is yet to come at the Strand!

Many thanks,

John Loizos

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Reviewed 15 June 2014 via mobile

Stayed June 14th, 2014 for our 5 year anniversary. Was upgraded to the king size balcony suite with Empire State view, which was amazing. Staff was extremely accommodating even after we checked out and my wife needed a place to breast pump when we came back to get our luggage they found a quiet, clean place for her to do so in the hotel. If/when I come back to NYC I will stay at The Strand again.

  • Stayed: June 2014
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3  Thank Shawn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Marriott Vacation Club Pulse, New York City, responded to this reviewResponded 30 June 2014

Dear Guest

Happy belated Anniversary! Thank you for selecting the Strand on your important Anniversary visit and for pointing out so many of the details that help create your memorable visit. we sincerely appreciate your wonderful review and hope to have you return soon.

Have a wonderful summer!

Warm regards,

John Loizos

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Reviewed 13 June 2014

Went for 4 nights June 5-9 and had a great stay. No issues, great service, very nice place. The staff was very nice. It is in a great location, convenient to most things in Manhattan. And the rooftop bar was awesome! The view of the Empire State Bldg and the nice nights were a real treat.

Stayed: June 2014, travelled as a couple
3  Thank Brian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Marriott Vacation Club Pulse, New York City, responded to this reviewResponded 30 June 2014

Dear Guest,

Thank you for your kind review. We are glad that our genuine service, convenient central location, and great roof top lounge were all part of your enjoyable Strand visit. Last but not least thank you for mentioning our great value, an important element for us that is often forgotten.

We hope to have you return soon, and wish you a wonderful summer!

Sincerely,

John Loizos

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Reviewed 13 June 2014

We celebrated our 44th wedding anniversary in NYC and decided to stay at The Strand Hotel. We were Not disappointed in anything at all! The lobby and rooms were lovely. Great staff - friendly, professional, helpful, and a delight to deal with. We had dinner and breakfast there and the food was positively Yummy! It was in a great location, we were able to walk or subway wherever we wanted to go. They even helped with suggestions of what to do during our stay which worked out perfectly. Highest recommendation from someone who is very particular with where we stay and has high expectations. The Strand met them all !

  • Stayed: June 2014, travelled as a couple
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2  Thank _R_S_S_R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Marriott Vacation Club Pulse, New York City, responded to this reviewResponded 30 June 2014

Dear Guest,

Happy belated 44th Wedding Anniversary! We are delighted that the Strand could play a small part on this perfect occasion. We are so very pleased that we were able to exceed your expectations, and sincerely appreciate your wonderful high praises.

Thank you for your recommending the Strand to family and friends and hope to have you return soon.

Kind regards,

John Loizos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Marriott Vacation Club Pulse, New York City

Address: 33 West 37th Street, New York City, NY 10018-6201 (Formerly The Strand Hotel)
Region: United States > New York > New York City > Midtown , Garment District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #164 of 473 Hotels in New York City
Price Range: £124 - £292 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Marriott Vacation Club Pulse, New York City 4*
Number of rooms: 177
Official Description (provided by the hotel):
Revel in style when retreating our boutique New York resort located in the heart of New York City's Fashion District on 37th Street between Fifth and Sixth Avenues. The Marriott Vacation Club Pulse, New York City offers well-appointed guestrooms coupled with arrays of unique amenities, including an all-weather rooftop lounge overlooking the iconic Empire State Building and the city beyond. Through our centrally situated location between Penn Station and Grand Central Station, top destinations including Times Square, Broadway theater district, and elegant designer boutiques on Fifth Avenue are in close proximity. ... more   less 
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