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“Great service!”

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Marriott Vacation Club Pulse, New York City
Ranked #163 of 467 Hotels in New York City
GreenLeadersSilver level
Iowa
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great service!”
Reviewed 8 July 2014

We had an excellent stay at The Strand Hotel. The staff is unfailingly courteous and helpful. The location is convenient to many parts of Manhattan. The rooms are clean and well furbished. The larger rooms with views are terrific.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Khasle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Marriott Vacation Club Pulse, New York City, responded to this review, 20 July 2014
Dear Guest,

Thank you, on behalf of our entire team, for taking the time to write a review. Your comments mean a lot to us, and I’m happy to know that your stay was excellent in every way.

Have a wonderful summer and hope to have you return soon.

Kind regards,

John Loizos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (533)
Date | Rating
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English first
London, United Kingdom
1 review
Reviewed 8 July 2014

Friendly staff (kudos to Willy, at the front door...amazing service) Lovely rooms. easy location, especially for meetings in midtown or fashion district. The food is superb and so is the wait staff. comfy beds and nice offerings in the room like iron, hair dryer. The only thing they lack is a Nespresso machine in the rooms. I stayed here twice and would stay again. Also a nice rooftop bar with an incredible and surreal view of The Empire State building.

  • Stayed June 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Marlo6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Marriott Vacation Club Pulse, New York City, responded to this review, 20 July 2014
Dear Guest,

Thank you for taking time to write, and for mentioning our convenient Fashion District location. Our chef will be pleased to hear that your enjoyed dining in The Bistro. We do supply coffeemakers in the rooms upon request, so please inform us when making a reservation or even upon arrival and we’ll take care of this on your next visit.

Sincerely,

John Loizos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 July 2014

The Strand is very centrally located; has spectacular views of Empire State Building. Roof top bar is a great way to end a busy sight seeing day. Rooms are postage stamp small, but welcome to New York. Would recommend and stay there again. Very friendly and helpful staff.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Lisaannsigler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Marriott Vacation Club Pulse, New York City, responded to this review, 20 July 2014
Dear Guest,

Many thanks for taking a moment to recommend our great central location, dazzling views, and welcoming, helpful staff. Your positive comments mean a lot to us. To get the very best rates guaranteed, be sure to book directly with us.

Have a wonderful summer and hope to have you return soon.

Warm regards,

John Loizos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 July 2014

Friendly and professional staff, clean rooms and the 19th floor had a fantastic view of the Empire State building! The hotel is located between 5th and 6th Ave and right in the heart of Midtown. We thoroughly enjoyed are stay and will be back!

Stayed July 2014, travelled as a couple
Helpful?
Thank Sml7283
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Marriott Vacation Club Pulse, New York City, responded to this review, 20 July 2014
Dear Guest,

Thank you for taking time to write a review. We hope you will make us your New York home away from home. I look forward to welcoming you personally on your next visit.

Have a splendid summer!

Sincerely,

John Loizos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swinton
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 July 2014

The Strand Hotel met and exceeded all of my expectations!
Me and my friend stayed for 7 nights in a Deluxe King room to celebrate my 30th birthday. On arrival we were given the warmest welcome by the staff working in the lobby. I have to say that every member of staff at The Strand were very professional and friendly. They welcome you back to the hotel and wish you a good day when you leave. Also they sorted any problems we had instantly! The hotel is modern, clean and just wonderful.
Our room was on the 12th floor, I screamed when I opened the curtains to reveal the amazing view of the Empire State Building! Our room was the perfect size for the two of us and the bathroom had ample space for toiletries and the shower was lovely. Our bed was huge and so comfy and there is a cosy arm chair to position right in front of the window to take in that view! The hotel is just off 5th Avenue and we walked pretty much everywhere so perfectly situated for sightseeing.
We went up to the hotel bar, Top of the Strand for drinks, I don't think you could have asked for a more amazing location to have a cocktail, seeing the Empire State lit up on an evening and that close....wow!
Upon check out we were able to leave our bags in safe hands and the staff made sure we knew the best way to get back to the airport by giving us directions on the subway.
If I were to return to New York I would not hesitate in choosing The Strand again, thank you for a wonderful stay!!

Room Tip: A front facing room for a fabulous view of the Empire State Building
See more room tips
Green Features: You can choose to have your sheets changed or just have the bed made up to safe water wastage and the same applies to the towels, an excellent scheme!
  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Laura W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Marriott Vacation Club Pulse, New York City, responded to this review, 20 July 2014
Dear Guest,

Happy belated birthday, and heartfelt thanks for writing such a detailed review. I’m glad you appreciated our environmental features – we believe, as you do, in conserving water and energy whenever possible. We were honored that you chose The Strand for your New York visit, and look forward to welcoming you back.

Have a wonderful summer!

Kind regards,

John Loizos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 July 2014 via mobile

The hotel is very nice. Convenient to everything and a short walk to either Grand Central or Penn Station. Rooftop lounge is a great place to have a drink at the end of the day. I can't say enough about the staff at the Strand. Everyone from the front desk to the housekeepers were helpful and courteous. I'll be back for sure. Thanks Matt for making us feel welcome.

Helpful?
Thank Tom M
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
John L, General Manager at Marriott Vacation Club Pulse, New York City, responded to this review, 20 July 2014
Dear Guest,

Many thanks for taking the time to write a review. I will pass along your praise to Matt and our entire team, who will appreciate your comments as much as I do. It will be my pleasure to welcome you personally on your return visit.

Kind regards,

John Loizos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Stockholm, Sweden
Level 4 Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 July 2014

The location is perfect and the view from the rof top bar is amazing. We chosed to stay in one of the premium rooms just to have the best view of Empire State Building. Wonderful large room. Very good service.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mats B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Marriott Vacation Club Pulse, New York City, responded to this review, 20 July 2014
Dear Guest,

Your positive comments mean the world to us, and I thank you for taking the time to write about your stay. When you come again, as I hope you will, be sure to book with us directly for the very best rates.

Have a great summer,

Warm regards,

John Loizos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Marriott Vacation Club Pulse, New York City

Property: Marriott Vacation Club Pulse, New York City
Address: 33 West 37th Street, New York City, NY 10018-6201 (Formerly The Strand Hotel)
Region: United States > New York > New York City > Midtown , Garment District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #163 of 467 Hotels in New York City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Marriott Vacation Club Pulse, New York City 4*
Number of rooms: 177
Official Description (provided by the hotel):
Revel in style when retreating our boutique New York resort located in the heart of New York City's Fashion District on 37th Street between Fifth and Sixth Avenues. The Marriott Vacation Club Pulse, New York City offers well-appointed guestrooms coupled with arrays of unique amenities, including an all-weather rooftop lounge overlooking the iconic Empire State Building and the city beyond. Through our centrally situated location between Penn Station and Grand Central Station, top destinations including Times Square, Broadway theater district, and elegant designer boutiques on Fifth Avenue are in close proximity. ... more   less 
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