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“first time to NYC great”

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Marriott Vacation Club Pulse, New York City
Ranked #163 of 467 Hotels in New York City
GreenLeadersSilver level
Central Square, New York
1 review
“first time to NYC great”
Reviewed 10 August 2014

it was overall great food was just WOW I'd eat lunch their everyday...... I worst thing I can say is that they were not open for lunch on saturday for me to eat the food again... it was that good
I expected the rooms to be smaller then our country house of course it is NYC and space is top value but the people, service, and food, the front desk..... all great..... they had no problem with us checking in a little early and then checking out a little late it allowed us to see more things in NYC and it really made out trip great so the people at the Strand helped with that so thank you and keep up the good work and I will for sure tell others and stay again

  • Stayed June 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Chris A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Marriott Vacation Club Pulse, New York City, responded to this review, 14 August 2014
Dear Guest,

Thank you for your fabulous review; it was our great pleasure to help make your first New York visit a memorable one. The Strand’s restaurant is becoming a favorite with New Yorkers as well as guests. If that trend continues, as we expect it will, we’ll be open for Saturday lunch when you come again.

Your praise of the cuisine and service is deeply appreciated by our Chef and servers, and by our whole team.

Kind regards,

John Loizos
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Wollongong, Australia
Level 6 Contributor
157 reviews
146 hotel reviews
common_n_hotel_reviews_1bd8 230 helpful votes
Reviewed 9 August 2014

Great stay! Great hotel! Yes, we really did enjoy our stay here. Very friendly and courteous staff. Comfortable room. Good facilities. Even an included continental breakfast in their restaurant just off to the left of their lobby.

Excellent location, just around the corner from Broadway. A couple of blocks from Macys, Empire State Building and the best Irish Pub in NYC (Foley's on 33rd St) !!

We would definitely recommend this to anybody whether for business or pleasure.

  • Stayed June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
5 Thank L&M_from_Oz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Marriott Vacation Club Pulse, New York City, responded to this review, 14 August 2014
Dear Guest,

What a terrific review—many thanks for taking the time to write. Your recommendation means the world to us, and we look forward to welcoming you again. Please feel free to contact us directly for the best available rate.

Warm regards,

John Loizos
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San Diego, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 August 2014

My wife and I recently stayed at The Strand with our 2 adult children, so we had 2 rooms. We all had a great time. Everyone at the hotel was friendly and accommodating. The roof top is a definite highlight as well. We would certainly return to this very well-located boutique hotel. Don't hesitate to stay here-it is well run and you won't be disappointed !!

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Marriott Vacation Club Pulse, New York City, responded to this review, 14 August 2014
Dear Guest,

I’m thrilled that we were able to provide a friendly, comfortable home away from home for you and your family. Heartfelt thanks for your generous recommendation.

Enjoy your summer.

Sincerely,

John Loizos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Antrim, United Kingdom
Level 3 Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 9 August 2014

This was our second stay at The Strand with our 2 children aged 11 and 7. It was a trip to celebrate my 40th birthday. We were upgraded to an Empire room which was just beautiful at night to watch the ESB slowly lighting up. The staff are the main reason we returned here though. They are just so welcoming and friendly, always speaking to ourselves and the children. They just genuinely seem to care that your experience is special.
The room this time was even nicer than before due to the more modern bathroom. It did not have a bath but a huge shower area which we all loved. The room is very pleasant and is of a good size especially for the city. The location is great. We would walk down 5th avenue in the morning call into pick up breakfast and go to Bryant Park to eat it. It is a beautiful small, peaceful park with a little ornate carousel. The street the strand is on is quiet and with the hotel only being 20 floors it just feels like you get a homely experience.
The maid service is excellent with again very friendly staff and a turn down service. If you meet the staff in a lift or corridor they always speak and are very polite. The beds themselves are super comfortable and you will be so well rested for your next trek around the city.
As it was my birthday I was left a very charming note and a complimentary bottle of red wine. It was just so thoughtful.
We have been very lucky to return and will hopefully do so again in the near future.
Many, many thanks to all the staff at this wonderful, well run hotel. It does not seem like just a job to you all but so much more pride is taken. You should all be very proud, right from the manager down.
Very highly recommend.

Room Tip: Get an Empire room with a view of the Empire State Building. The view is amazing.
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  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
3 Thank macca81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Marriott Vacation Club Pulse, New York City, responded to this review, 14 August 2014
Dear Guest,

I have shared your kind words with the ladies and gentlemen on our dedicated team, and we all are grateful to you for taking the time to write. You painted a lively picture of our comfy rooms, appealing neighborhood, and caring service. We were so pleased that you chose The Strand as home base for your birthday celebration, and hope you will make it an annual tradition.

Kind regards,

John Lozios
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Ottawa, Canada
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 August 2014

We really enjoyed our time at the Strand. The hotel is very well located and is merely a few steps from 5th avenue and within walking distance to most attractions. The staff are exceptionally courteous and nothing is to much trouble for them. We had issues with wifi connectivity and they immediately gave us details of the help desk that could talk us through it. Wifi continued to drop off during our stay and was a bit hit and miss so if I was there for business and was relying on it for work I would look for some reassurances first. Either way I am confident that the staff would find a way to accommodate the guest.

The maid service was excellent and the rooms were always clean and accommodating. It was a very enjoyable experience and I would have no hesitation staying there again.

We have also stayed in a large 4 star hotel in Times Square and would recommend the Strand with its location and personal touch over that hotel.

Room Tip: Ask for a higher room with a view of the Empire State Building.
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  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank P L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Marriott Vacation Club Pulse, New York City, responded to this review, 14 August 2014
Dear Guest,

Many thanks for taking the time to recommend The Strand’s excellent central location and outstanding personal service. I apologize for the variability of the WiFi connectivity, and appreciate your mentioning that the staff made sure you could still carry out your work successfully.

Hope to have you back soon.

Sincerely,

John Loizos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville, Tennessee
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 August 2014

Love this hotel. Rooms are clean, well lighted, and a nice size for a NYC hotel. Everyone was very friendly and helpful. Loved the location and views of the Empire State building. First time to use use the rooftop bar, and loved it.

  • Stayed August 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Sherri W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Marriott Vacation Club Pulse, New York City, responded to this review, 14 August 2014
Dear Guest,

We look forward to your return visit, and hope you will make us your Manhattan home-away-from-home. Our rooftop bar is open all year round and the views are terrific in winter, too. Sincere thanks for taking the time to write, and for your very generous comments.

Enjoy the rest of your summer.

Kind regards,

John Loizos
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Manchester, United Kingdom
Level 4 Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 6 August 2014

We stayed for 4 nights and have just left. The hotel was amazing. It accommodated a request for a room on a high floor and as we had just got engaged, we received a complimentary bottle of red wine. Lovely touch! The hotel was in a perfect location - walking distance to nearly all manhattan. Definitely don't miss the rooftop bar. Can't recommend highly enough.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Bexwalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Marriott Vacation Club Pulse, New York City, responded to this review, 14 August 2014
Dear Guest,

Congratulations on your recent engagement! Many thanks for taking a moment to recommend our location, accommodations, and spectacular rooftop bar. We truly appreciate your comments, and hope to welcome you back.

Wishing you all the very best!

Sincerely,

John Loizos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Marriott Vacation Club Pulse, New York City

Property: Marriott Vacation Club Pulse, New York City
Address: 33 West 37th Street, New York City, NY 10018-6201 (Formerly The Strand Hotel)
Region: United States > New York > New York City > Midtown , Garment District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #163 of 467 Hotels in New York City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Marriott Vacation Club Pulse, New York City 4*
Number of rooms: 177
Official Description (provided by the hotel):
Revel in style when retreating our boutique New York resort located in the heart of New York City's Fashion District on 37th Street between Fifth and Sixth Avenues. The Marriott Vacation Club Pulse, New York City offers well-appointed guestrooms coupled with arrays of unique amenities, including an all-weather rooftop lounge overlooking the iconic Empire State Building and the city beyond. Through our centrally situated location between Penn Station and Grand Central Station, top destinations including Times Square, Broadway theater district, and elegant designer boutiques on Fifth Avenue are in close proximity. ... more   less 
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