I stayed at the Ace Hotel for 3 nights for a work trip. My teammates decided to stay at the property since they had enjoyed their previous visits. I was therefore very excited to stay at the Ace Hotel too.
When we arrived in the evening, the lobby was dim with loud music playing. I could tell right away that the hotel was very popular with hipsters and just younger folks in general. I was worried about the noise level from the rooms but it ended up being fine since my room was on the 12th floor (room 1224). However, with only two elevators for the entire hotel, it took forever to get to and from the 12th floor.
Upon entering my room, I couldn't believe it was so small. I had to remind myself that this was NYC but I just didn't think the room would be that tiny! It was basically the size of a single dorm room. The room had minimal amenities and I was disappointed that lotion was not provided. The bathroom light flickered often but I didn't bother asking for the issue to be fixed. The light on the nightstand wasn't working so I did call for an engineer to fix that problem. It turns out that the light was working fine but the bulb was simply loose. This is something that I thought would have been inspected before letting a guest stay in the room. I appreciated though that the engineer came quickly.
Overall, my stay was fine but I probably won't choose the hotel for future visits since it just wasn't to my taste. There were also a few things that could have been improved. The internet was very slow the entire trip. On the second day, the hotel had to fix some pipes so there was no water during the day. The letter to notify guests mentioned that the bottled water would be complimentary as a result. However, I still got charged for the water since I later saw the charge on my credit card statement. Also, upon check out, the front desk staff said they would send me an email copy of the bill but I never received it.
The one thing that I loved about the hotel was the Stumptown Coffee next to the lobby. The line is a bit long in the mornings but the coffee and pastries make it worth the wait!
- Official Description (provided by the hotel):
- Deluxe room at the Ace Hotel. Spacious room with high ceilings, large windows and large bathroom. ... more less
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- Also Known As:
- Ace Hotel New York City