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Ace Hotel New York
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Reviews (1,827)
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1,448 - 1,453 of 1,827 reviews
Reviewed 1 November 2009

Two of us stayed 4 nights, starting on a Friday. We booked on Quikbook. We opted for the bunk beds, as it was least expensive. Room 700 was very hot when we entered, and an engineer came to assess the situation, but he really didn't do anything. Room was very small, with no space for even a chair or desk, and we had to stow suitcases under the bottom bunk. Bathroom was good, with plenty of hot water, but no towel racks. No mirror above sink for shaving. Really a lot of money for so little room. With tax, the room rate was a bit over $300 per night. After the second suffocatingly hot night, we requested a transfer and were placed in 624, also with bunk beds but with a desk, chair, a bit of a view and a bigger bathroom. No reading lights at the beds, however, and almost no place to hang a shirt or jacket. Did like certain Ace touches, such as good free wi-fi, a place to plug your laptop into a radio for music, great towels, comfy mattress, nice duvets, plenty of hot water, nice in-room bath products. The young hipsters who worked there were uniformly nice and helpful. The lobby is a place to hang out, with a big library table, wi-fi, lots of seating and a cool vibe. You can order food and drinks. During CMJ music confab they had deejays at night,. The Stumptown Coffee place adjoining has great coffee, which is nice. The hotel is sort of nowheresville, with the immediate area dominated by perfume shops and handbag outlets. But its location makes it pretty easy to get anywhere. Short walk up to Herald Square, and down to Madison Square Park and Union Square.

  • Stayed: October 2009, travelled with friends
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Thank claudeboyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 October 2009

Everything was great about the hotel except room temperature...it was too hot! The staff was wonderful. We got an upgrade when we arrived. True the rooms are dark but we didn't mind. Loved the decor and design. It was a great value for $199 a night. I've stayed in dozens of NY hotels but Ace is now my favorite hotel in New York.

  • Stayed: October 2009, travelled with friends
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Thank KVDC1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2009

Great lobby bar and very helpful and friendly staff but they just don't have a finished product yet, stay in the lobby and keep out of the rooms and you'll have a great time. The first room I was given was half painted black with dim lighting and looked over a central aircon courtyard and into other rooms, upgraded to a room with some light and space then a catalogue of problems, aircon not working, windows not shutting, tv and internet not working, room service sent up a chicken sandwich full of bones. This place has huge potential thanks to the staff and lobby bar but the hotel really doesn't work yet, too many problems and only so much friendly staff can paper over

  • Stayed: October 2009, travelled on business
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1  Thank graysinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2009

I stayed (with trepidation) in one of the bunk bed rooms with a friend. I was concerned that it would be too small for two people. I was pleasantly surprised that the room was very maximized by the bunk beds. And those bunk beds were one of the most comfortable beds I've ever slept in (and that's even comparing it to NY's Peninsula Hotel where I stayed several weeks before.) In addition it had a very nice sized bathroom, with great smelling products. The rain shower had excellent water pressure.

The lobby has great atmosphere; was usually a fun scene. Also, ran into some interesting characters throughout the hotel.

Positives: Great design for the price; fun vibe; extremely comfortable beds; free in-room WiFi
Negatives: Location is in between several neighborhoods, so not very exciting; lighting in rooms is very dim

  • Stayed: October 2009, travelled with friends
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1  Thank netwerqq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2009

My partner and I had a lovely stay at the Ace a few weeks ago for four nights. The hotel was lovely, in location and aesthetic, and the staff were the epitome of hospitality and friendliness. Almost all the staff we met at the front desk had a first name that started with 'A', but our self-founded theory of the connection between that seeming coincidence and the name of the hotel was soon debunked.). The apples near the elevator were welcome, and the photo booth in the lobby was a treat. Ditto for the fresh croissants every morning. The room was lovely, and neatly, efficiently, trendily accoutred, but there was a bit of dampness. We brought it to the attention of the hotel and they addressed it courteously and to our satisfaction.
The price may be relatively high, but the Ace in NYC sets a new level of service and aesthetics and I’d recommend it without any hesitation.

  • Stayed: August 2009, travelled as a couple
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1  Thank ezelion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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