As far as this type of New York hotel goes this is up there with the best. We upgraded our room for more space and were given a very spacious room by New York standards. (Unfortunately, not the Empire State view). A good sized bathroom with an excellent shower once the hot water supply kicked in. I don't sleep very well in hotels but the bed was one of the most comfortable I have slept in and a good nights sleep was had most nights. It was only interupted by the late night crowd returning to their rooms and a nerd of a business man talking to his office on the phone at 6.40 in the morning from the corridor. Why don't they do these calls from the lobby or their room?
The staff were helpful and the lobby was always vibrant with plenty going on. If you like a nice quiet hotel this is not for you as there is always some event going on most evenings and that quiet armchair in the corner with a night cap is not going to happen.
The location is great, a subway stop around the corner that gets around the 5 boroughs very quickly, short walk to Macy's and Time Square. The fact that it is just south of 34th street means that the outside noise level is kept to minimum.
Sounds great so why not give it 5 stars. Well, it takes at least 5 minutes to extract any hot water. The hotel was opened early 2009 and they still have not sorted the air conditioning properly, our room along with all the others was at a constant 72 degrees and no matter how much we tried it could not be altered. Even a guest from California found it too warm. The television reception was either good or downright bad. When any of these problems were queried we were told that they still had some teething problems, even after 15 months, come on guys. It was said in a nice way though. The other thing that I would query is the price on some of the room service. 5 star prices yes but not quite a 5 star hotel but real fun to stay in though.
- Official Description (provided by the hotel):
- Deluxe room at the Ace Hotel. Spacious room with high ceilings, large windows and large bathroom. ... more less
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- Also Known As:
- Ace Hotel New York City