We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Doubletree Hotel Chelsea - New York City
If you like this hotel, you might also be interested in
The New Yorker A Wyndham Hotel(New York City)(Great Value!)
US$371
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$343
Expedia.com
View Deal
  • Restaurant
  • Room Service
Room Mate Grace(New York City)(Great Value!)
US$215
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$195
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
The Lucerne Hotel(New York City)(Great Value!)
US$387
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$251
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
YOTEL New York(New York City)(Great Value!)
US$226
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$188
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
Kimpton Muse Hotel(New York City)(Great Value!)
US$321
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$284
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
The Kimberly Hotel(New York City)(Great Value!)
US$322
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$308
Expedia.com
View Deal
Certificate of Excellence
  • Restaurant
  • Room Service
US$362
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$312
Homewood
View Deal
Certificate of Excellence
  • Breakfast included
  • Fitness centre
US$314
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$291
Booking.com
View Deal
  • Free Wifi
  • Pool
Stewart Hotel(New York City)(Great Value!)
US$246
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$210
Expedia.com
View Deal
Certificate of Excellence
  • Restaurant
  • Room Service
US$472
Hotelpower.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
Reviews (2,171)
Filter reviews
2,171 results
Traveller rating
630
832
410
186
113
Traveller type
Time of year
LanguageAll languages
More languages
630
832
410
186
113
Show reviews that mention
All reviewspenn stationdouble treenew yorkwarm cookiesthe empire state buildingmadison square gardenrooms are smalltimes squarefront desk staffconvenient locationfew blocksnyc hotelshigh floortwo double bedsupon checkaround the cornerstreet noise
FilterAll languages
Updating list...
1,118 - 1,123 of 2,171 reviews
Reviewed 17 June 2014

The room and hallways are tiny, and the location isn't the best. It's still a Hilton, so the service was as expected, but there are many more options I'd choose before staying here again. The 2 elevators for such a high building is also a pain... you have to wait a while to get the elevator. Also, the restaurant staff could improve service.,

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ruben C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this reviewResponded 18 June 2014

Thank you for sharing this quick feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and will keep your comments in mind as we constantly look for new ways to improve our guests' experience. We hope you will return to stay with us the next time you are in town and let us know how we are doing.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

Nearly every employee I encountered displayed a lack of customer-oriented service. Slow, inattentive restaurant staff, lazy, flippant front desk team. Lobby was continually disheveled with boxes all around. Facility could easily use at least one more elevator...S-L-O-W service. If you need a Hilton property in this area, I'd strongly suggest opting for the ones on/around 26th. I won't be back at this property ever.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Mathew G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this reviewResponded 18 June 2014

Mathew, Please accept our sincere apologies for the disappointing service and conditions of your recent stay. We know our guests deserve the best. We have shared your comments with our team and assure you appropriate steps have been made to correct the issues you encountered with your keys and regarding your comfort and the hospitality you experienced. Should you return to our area in the future, we would love to have you back so we may better demonstrate the complete quality stay you expect and deserve.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

The property is very convenient to Midtown sites, but the staff is incredible, more like what you might find in a boutique hotel. I do stay there frequently, but that is because the staff was so accomodating early on; I don't even consider another address. The rooms are cozy, standard NYC-issue; the furnishings are nicer than some, but honestly the top reason for my continued visits is the quality of the staff.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank MoustacheRandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this reviewResponded 8 July 2014

MoustacheRandy, thank you for staying with us regularly, and for making us your home away from home. For our staff, our regular guests become part of our "family" and we are glad that you feel that way too! We can't wait to see you again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2014

In town for a show at Javitz. Location was great. Plenty to do close by, places to eat, MSG, etc.

But the hotel itself has very small rooms, slow elevators, and a bar/restaurant area that seems to be an afterthought.

The bed was too short for me and I am 5' 11". A result of the tiny room I suspect.

Everything was clean and functioned properly which salvaged the stay.

Desk staff was great and attentive.

Room Tip: Hope for a view, expect another building. Sorry.
  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this reviewResponded 8 July 2014

David F, thank you for your review and your compliments on our desk staff! We are glad that our clean and functional rooms made the stay for you, and hope that you will consider staying with us again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2014

I love staying in Hilton properties. This one is so very good! The staff makes the rrip wonderful. Parking (valet) is expensive @ $45, and this is ny, so I knew it would be. It is walking distance to the Highline, Chelsea Market, penn station, and Empire State building. Final night we ordered Chinese food delivered, and it was there super fast. I can't wait to come back!

  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank favfox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this reviewResponded 8 July 2014

favfox, thank you so much for staying with us and for your review of our hotel. We are glad you enjoyed the location and our staff. We want you to return very soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews