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“Great location, small space”

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Doubletree Hotel Chelsea - New York City
Ranked #327 of 470 Hotels in New York City
Reviewed 25 June 2014

Great location! Walking distance to Koreatown and Herald Square, and not far from Times Square, Theatre District, and Hell's Kitchen. Cute patio in front of the hotel, small lobby, friendly service. We had to wait an hour at check in because our room wasn't ready even though it should have been an hour ago, but we got our warm chocolate chip cookie that Doubletree is so well known for and orange infused water, so all was well. :) The room was small, and the bathroom tiny! I know NYC hotels are typically that way, but my travel partner who travels to NYC all the time said it was the smallest one she'd ever stayed in. There is barely any floor space to open up your suitcase. We literally had to hop over our bags. The bathroom was inconvenient to get ready in because there was no counter space, and just a tiny shelf with enough space to set our toothbrushes on. For two girls trying to get ready, it was a bit challenging! The room was clean and updated, beds were comfy, and we had a nice view of the neighborhood from the 20th floor. Housekeeping was pretty consistent, minus one day when they tried to come at like 9AM while were still asleep and didn't return. Overall, I'd recommend it for a single occupant, a couple, or for guys, but thought it was a bit too small for a group of girls.

  • Stayed: June 2014, travelled with friends
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Thank LolaHolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 25 June 2014

It's really great how so many Hilton family hotels have equaled or exceeded regular Hiltons in quality and service. The Doubletree Chelsea runs a tight ship - clean, friendly and welcoming. The location is very convenient, and the neighboorhood offers lots of options for food and shopping.

TIP: NYC hotel rooms can run on the small side, and this room is no exception. It was very nice, but not much wiggle room. I strongly suggest traveling light and hanging out in a coffee shop to relax and work on email.

  • Stayed: June 2014, travelled on business
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Thank CuriousTravelerRadio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2014

My husband and I stayed here for a couple of nights while in the city; we look forward to returning. The staff is professional, polite, and helpful! There is delicious iced water available all day. Times Square and Broadway are a nice walk from the hotel, and a walk to the Chelsea Marketplace is also a must while staying here. The room was small, but that's to be expected in the city. We had requested a room upgrade when I made the reservation, and we were granted that when we arrived. Our room was on the 26th floor, and we had an AMAZING view of the Empire State Building lighted in red, white, and blue for Flag Day! We can't wait to return!!!!

  • Stayed: June 2014, travelled as a couple
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Thank TravelerSkier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2014

Yankee Game and Sightseeing with friends, this was the only hotel that would allow 4 adults to a room without charging extra per person after the second person. The room was large enough for all of us clean and quiet. Great Hotel will stay again.

  • Stayed: June 2014, travelled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank Terry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2014

We had a suite, which was pretty small. The couch in the sitting room was old and looked liked something at a flea market. We had trouble over and over with the room key card not working. Elevators were pretty slow. People at the front desk were very nice.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Lilia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this reviewResponded 2 November 2015

Lilia M, we are sorry to hear that you might not consider us for a future stay in NYC. We have, since your stay, replaced the sofa beds in all of our suites, and hope you will give us another chance. Thank you so much for your feedback, and please know that your feedback and that of other guests helps us to make improvements such as these!

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Reviewed 25 June 2014

Hotel is in a great location. Close to Penn Station, Herald Square, and Korea Town. Friendly front desk, but they appear a bit disorganized. I checked in at 4p, but my room still wasn't ready. It should've been ready at 3p, so I waited around almost 40 min in the lobby until it was ready. : ( Bad first impression. There always seemed to be a line at the front desk.

The room was clean. There was no counter space or lower sink shelf to put my toiletries and cosmetics. That is super important to any girl. I've been to NY several times, and this room was a lot smaller than other NY hotel stays. It was a double bed room, but almost no space to even open a suitcase. Comfortable bed and sheets.

Friendly bellboys. They waved down cabs for me. That's always a nice service. Good stay overall, but front desk needs improvement.

  • Stayed: June 2014, travelled with friends
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Thank sparklegrl111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this reviewResponded 30 July 2014

We appreciate your candid review of our hotel sparklegrl111, and are sorry that you had to wait at arrival for your room. We have reviewed this information with our leadership at the Front Desk and our Managers and Supervisors have worked on improving check in time with our staff, including availability of rooms from Housekeeping. We hope that you will return to our great location, and helpful Bell Staff, and notice the service improvements we've made!

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Reviewed 24 June 2014

From the check-in to check-out, I was welcomed and asked about my stay. The front desk, bellman, housekeeping, and maintenance man were engaging and made me feel like I was in their home. The staff provided great directions and made me aware of an upcoming event that may cause traffic to avoid for my flight. The lobby was small, but the front outdoor area makes up for it. All this and it is in a great location!

  • Stayed: June 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank William C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this reviewResponded 30 July 2014

Thank you, William C, for your 5 star review of our hotel! We are glad that our staff members made you feel at home, and we hope your return soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree Hotel Chelsea - New York City

Address: 128 West 29th Street, New York City, NY 10001-5301
Phone Number:
Region: United States > New York > New York City > Chelsea
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#204 Luxury Hotel in New York City
#211 Business Hotel in New York City
Price Range: £101 - £401 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Chelsea - New York City 4*
Number of rooms: 236
Official Description (provided by the hotel):
Relax in the comfort of our beautiful DoubleTree by Hilton Hotel in Chelsea. Choose from a variety of room types including Empire State Building views. Our hotel is located in the heart of New York City but right outside the hustle and bustle of the noisy city streets. ... more   less 
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Also Known As:
Doubletree New York City

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