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Doubletree Hotel Chelsea - New York City
Ranked #322 of 468 Hotels in New York City
Fort Myers, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“No Reno”
Reviewed 29 July 2014

I booked this hotel as it was advertised that the hotel was totally renovated in 2013. My three friends and I arrived to find stacks of garbage bags on the street just outside of the entry way. The lobby was very small and the furniture was filthy. The rooms were tiny (even by NY standards). The shower pull bar had rust running down the side of the shower. The carpet was stained and had trash on it from a previous visitor. We took the paper top off the glasses to find lip marks and smudge marks all over the glasses. While we were out touring the city we received a notice that the hot water was out and they were repairing it. That was the final straw. We checked out the next day and went to the Waldorf Astoria for the remainder of our visit. BTW, the price of the Waldorf was only slightly higher than this Doubletree, but it was an immaculate, wonderful place to stay.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Madlyn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review, 8 August 2014
Madlyn D, we apologize for your experience while staying at our hotel and have reviewed the Housekeeping and Maintenence issues you had with our team. Since the beginning of 2013 our owners have invested more than $750,000 in the hotel to replace guest room carpet and wall vinyl; corridor carpet and wall vinyl, and artwork; window treatments; lobby furniture; and desk chairs and lamps. We want to make sure that this shows so we task our Housekeeping and Engineering departments to provide a high quality and on behalf of our entire team, we are sorry this was not the case during your stay. We hope you will give us a chance to show you the high quality of service most of our guests experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,950 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (306)
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English first
cleveland, United States
1 review
Reviewed 28 July 2014

this is a very good hotel. Rooms were clean . The staff were the most pleasant people . They were always smiling and kind. I will always stay here when in NYC. The parking was close and very affordable.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Lisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Media, Pennsylvania
Level Contributor
238 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 27 July 2014

This location is great. Very close to the subway to get you wherever you want to go and within walking distance of Macy's, MSG, Empire State Bldg, and lots of other stuff. We love checking in to warm cookies and the water with fresh fruit in the lobby is nice. Our room was surprisingly roomy for NYC and had a king bed. The room was very nice, very clean, the bed was so comfy, and they had the AC going so the temperature was perfect. Front desk staff very friendly and helpful. I would definitely stay here again. I also thought the rate was very reasonable and very competitive.

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Heather S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte, North Carolina
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 26 July 2014

The hotel is on one of the least interesting streets in NYC, perched on the far north side of Chelsea--closer to herald Square than Chelsea proper. Room was small--but this is NYC. Price was rational, wifi good-- easy walking up or downtown. The hotel bar is nondescript, but staff friendly and helpful. I was there for business with a couple of play days thrown in and it was fine for my purposes. Key feature--good price and clean room. Doesn't really stand out for anything other than the value.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jack S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
durham
Level Contributor
104 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 26 July 2014

From the reviews I was a little hesitant about staying here but really enjoyed it.

Good:
the location is close to the Penn station...short walk.
Short walk to Madison Square Garden
A couple of blocks from great food trucks and outdoor vendors
Rooms were nice and most staff very polite. They helped us with information
Water in the lobby
Staff gave us extra cookies :-)

Improvements
The rooms are small but it that can't be changed
There were food trays outside of the hotel not sure why
One staff member acted as if they couldn't be bothered and didn't answer questions
There wasn't a concierges while we were there.
the bell man took the trash out and placed it in the outside trashcan. trash fell on the ground and he didn't pick it up. the trash can was already over flowing.

The hotel is on a side street so it is not as noisy as those on a main road.

Overall, I liked the hotel and would stay again if I was in this area of the city. It is a 1/2 of block from a main road. You can take the NYC Airporter from the airport to the front door. I had to make one very easy change to a small van. It was less than a taxi and faster than super shuttle. < $20.

Room Tip: Higher is better but there was not much street noise on the 5th floor.(It faces a side street)
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  • Stayed June 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank atina1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Detroit, Michigan
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 25 July 2014

I stayed here for 5 nights, and it was heavenly. The bed was so comfortable, I ended up buying one from their retail website. The room was impeccably clean, the location was just where I wanted to be - right in the middle of everything. And they gave us free cookies not just at check-in. Even had the room service, and the croissants were delicious. The maid left us new toiletries every day - even though we didn't use them, and we had a collection by the time we left. And the concierge was so helpful getting us a taxi on one of the busiest nights of the week.

  • Stayed December 2013, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank DJ M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbus, United States
1 review
Reviewed 25 July 2014

Average in every way. Very slow/small elevators and during busy times of day, it will take you 10 minutes to get up to your room. Good location and close to Madison Square Garden if you're in town for a show.

  • Stayed July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Michelle O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Doubletree Hotel Chelsea - New York City

Property: Doubletree Hotel Chelsea - New York City
Address: 128 West 29th Street, New York City, NY 10001-5301
Phone Number:
Region: United States > New York > New York City > Chelsea
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#197 Family Hotel in New York City
#200 Luxury Hotel in New York City
#216 Business Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Doubletree Hotel Chelsea - New York City 4*
Number of rooms: 236
Official Description (provided by the hotel):
Relax in the comfort of our beautiful DoubleTree by Hilton Hotel in Chelsea. Choose from a variety of room types including Empire State Building views. Our hotel is located in the heart of New York City but right outside the hustle and bustle of the noisy city streets. ... more   less 
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Also Known As:
Doubletree New York City

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