I booked this hotel and couldn't believe that I had gotten some semblance of a great price for NYC. When I got to the hotel, like most places in NYC, it was in a dark & dingy area that left a lot to be desired. The check-in staff was extremely friendly and made things very smooth for the anticipated stay. However, that's where it ended. Here are two general comments before I go into the lists: the service staff at breakfast was extremely rude and unhelpful, and the checkout staff was just as bad (with a negative attitude).
+ Good location close by to Penn Station and easy enough to walk with a small suitcase
+ Easy access to cabs close by
+ Great shopping with Macy's, Victoria Secrets, Uniqlo, and even some K-Town restaurants within a 3-minute walk East
+ Very welcoming check-in staff which is normally unusual for NYC
- Poor restaurant staff who didn't want to seat me, or provide me with any meal
- Poor checkout staff who thought they were doing me a favor even when there was no disputed charges or anything
- Dark & dingy rooms, just like W28th street which the hotel is on
- The room appeared dirty, but that could have been the optics of the lighting, etc.
- Awful soap and amenities; I should have rather bought some at the local Duane Reade
I was excited when I checked into the hotel and was looking forward to the room and the rest of the stay. Unfortunately, that's where it ended. It would take only a little bit of effort for the hotel to upgrade itself, and I hope it does so, because it could easily have been better.
- Official Description (provided by the hotel):
- Relax in the comfort of our beautiful DoubleTree by Hilton Hotel in Chelsea. Choose from a variety of room types including Empire State Building views. Our hotel is located in the heart of New York City but right outside the hustle and bustle of the noisy city streets. ... more less
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- Also Known As:
- Doubletree New York City