Some hotels are a little shabby or past their best, but still manage to provide a 5* experience due to the efforts and attitude of their staff. Unfortunately the Doubletree Chelsea suffers the opposite problem. The hotel and rooms are recently refurbished to a high standard, but the attitude of staff make staying difficult and uncomfortable.
To start with the positives, the hotel is well located, just round the corner from Madison Square Gardens and Macy's. The rooms are a decent size, recently refurbished and clean, although I practically choked on air freshener when I first walked in. The 200 or so rooms are only served by two lifts, but the wait isn't too protracted. The staff are (for the most part) friendly and can handle most requests.
However it is the unprofessionalism and lack of forethought that make staying at this hotel a struggle. When we arrived, our room not ready, and reception couldn't even tell us when it would be. Not what you need after a transatlantic flight. The staff were unable to manage my reservation properly, because I'd booked two consecutive nights separately, and made me check in again all over again the next day. To exacerbate this, they didn't think to update our key cards, leaving us locked out of our room. Finally there was a very noisy, industrial-sized ice machine next to our room, which stopped my girlfriend from sleeping. She asked repeatedly for it to be turned off, which never happened, until I found a simple switch and did it myself.
In summary the staff can be friendly and the hotel is nice, but this is not a relaxing, carefree place to stay, because you have to do all the work yourself. If you’re going to stay somewhere in this price bracket, go to a hotel where they really look after you, you’re not short of options in NYC!
- Official Description (provided by the hotel):
- Relax in the comfort of our beautiful DoubleTree by Hilton Hotel in Chelsea. Choose from a variety of room types including Empire State Building views. Our hotel is located in the heart of New York City but right outside the hustle and bustle of the noisy city streets. ... more less
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- Also Known As:
- Doubletree New York City