Wish the room had a working A/C heat unit. this was terrible, and I could not get a good night's sleep here. Also, the location was so far west, and we had to cross a busy road to get to Broadway area.
- Free Wifi
As a former native of New York City, it is always a challenge to find a good hotel when I come back to visit, one that is affordable, clean, well maintained and in a convenient location. I finally found a hotel that not only meets these criteria but far surpasses them. And as an added bonus the staff is friendly and helpful. The Hudson Yards Gem Hotel will be my first choice on all future trips.
the bad experince ever, with un professional attitude from the manager of Hotel Mr.Lawrence Hou. I Disquailfied this Hotel from getting a Hotel name in a great City (NYC), in term of services, reception staff and calculating the invoices
they charged me extra night unfairly
Dear Sultan O,
Our apologizes that you felt the hotel did not live up to your expectations.
Very clean room. Very comfortable bed with nice linens. Nice flat screen TV with many cable choices. Very clean bathroom. Room was small but functional. Not may other frills. No nonsense convenient accommodations.
This hotel failed to reach the most basic standard expected of the hospitality industry - providing a clean bed. I would never stay here again even though it is a short walking distance to the Javits Center. Both of the beds in our room had someone's dark hairs between the sheets, meaning that housekeeping had remade the bed with the last guests dirty sheets - YUCK. I picked six long dark hairs out of the bedding - see picture. I'm blonde so they weren't mine. The duvet cover on one bed had some fresh clear-ish stains on them that looked to be made by someone's personal lubricants - I have no words for that.
The toilet had a slimy ring around it from not being cleaned in a long time - you can see in the picture where I tried to clean it a bit with kleenex - and the toilet ran noisily off and on all night long, waking me repeatedly. By 5 am, I finally had to put a pillow over my head to get any sleep.
I had seen a complaint posted about hairs in the beds at the Gem Hotel, but assumed it was one time thing. I was wrong. No one is keeping a close eye on keeping standards up - that ring around the toilet should have immediately raised a red flag. Instead, a great deal of emphasis is placed on silly things like folding bathrobes just so, arranging towels with washcloths folded into fans, and tucking sheets in tightly, but very little on whether any of those items are actually clean. The hotel's priorities are backwards. Cleanliness ought to come first.
I've stayed in quite a few hotels in New York. This one has relatively small rooms for the city. Its beds are comfortable, even though its sheets might not be clean. Its front desk staff is very nice. Its housekeeping is slovenly. My advice would be to stay elsewhere.
I cannot express to you again how deeply sorry we are for the poor experience you had during your stay. I know that during our call we spoke at length about the issues. And I can assure you that this incident shall not repeat itself for you or any future guest at the GEM.
Compared to other New York prices, this was a bargain - $279.00 including all taxes. We were pleasantly surprised by the size of the room as well as the friendliness of the staff and the overall comfort of the room.
Hello Sally G,
Thank you for choosing the GEM Hotel during your visit to NYC, we are glad that we were able to meet your expectations. Your review and comments mean a great deal to all of us here. We all hope to see you again in the near future.