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The Standard, High Line
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Reviews (3,165)
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1,677
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26 - 31 of 3,165 reviews
Reviewed 3 weeks ago via mobile

Nice hotel in great location.

Paid $19 dollars for 24h of “high speed internet” to get less than 2mbit/s. That means impossible to do video conferencing or stream Netflix in decent quality. Wrote them an email and they didn’t care to answer. Tech support supposedly fixed the problem but who wants to pay another $19 just to know if they fixed their issue? And of course they refused to upgrade me again for free or refund the money.

I guess they get enough tourists not to care if someone is unsatisfied.

So if everything goes well you’ll have a great experience. If you have an issue however start with they hypothesis that you might not get any useful assistance.

Stayed: May 2018, travelled on business
1  Thank Sam4432
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria S, General Manager at The Standard, High Line, responded to this reviewResponded 3 weeks ago

Hi Sam4432,

We are very sorry for the inconveniences experienced with the WiFi, please reach out to my assistant Taiwo at Tanjorin@standardhotels.com to further discuss.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Staff very friendly throughout the hotel. Straddles the High Line in a great location. Views from Top of the Standard amazing in all directions and great place for cocktails and Jazz. Food venues offer varied choices. Lunch at The Grill outside watching the world go by on Washington Street was brilliant. Only down side was the noise from the rooftop night club Le Bain on the 18th floor. The pumping music could be heard through the night until 5am even in a room on level 13. Noise cancelling headphones were the only solution.

Stayed: May 2018, travelled as a couple
1  Thank Nomispeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria S, General Manager at The Standard, High Line, responded to this reviewResponded 3 weeks ago

Hi Nomispeter,

Thank you for your review. Pleased that you enjoyed some aspects of your stay, we're very sorry for the noise disturbance. We will be sure to accommodate you to a room on a quieter floor on your next visit.

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Reviewed 3 weeks ago via mobile

We stayed recently at The Standard and it was amazing! Youri at the front desk greeted us friendly and took care of all of our needs throughout our stay. The room was very clean, spacious and had an amazing view. I would highly recommend to stay at here.

Stayed: April 2018, travelled with friends
Thank Jennifer210390
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria S, General Manager at The Standard, High Line, responded to this reviewResponded 3 weeks ago

Hi Jennifer210390,

Thank you for the recommendation, pleased to hear that you had an amazing stay with us. We look forward to hosting you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Came here for my birthday and have had nothing less than a great time. The staff was amazing and so accommodating for my high maintenance personality. Marco literally went above and beyond for us. He sent us a bottle of champagne and I could feel the bubbles all the way to the heart. I would stay here again in a heatbeat. I know there are a lot of options of places to stay here in New York, but this is where you need to stay especially for a special occasion. Great room, shower and staff.

Stayed: May 2018, travelled with friends
Thank Kyle K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria S, General Manager at The Standard, High Line, responded to this reviewResponded 3 weeks ago

Hi Kyle K,

Thank you for such kind words, glad that your birthday stay went great and Marco was very accommodating. We look forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

This is what you gonna have for 3500€ ( 2 nights staying)
I ask for hard pillow they don’t have... (but you can go and buy....) I guess it’s so easy to give this room for first time traveling they know we are never come back

Stayed: May 2018
1  Thank Vodochka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria S, General Manager at The Standard, High Line, responded to this reviewResponded 3 weeks ago

Hi Vodochka,

We're very sorry that we fell short of your expectations, we offer our guests down and foam pillows. We hope you give us another try to turn your experience around.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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