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“Excellent hotel, excellant service”

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Hilton Garden Inn New York/West 35th Street
Ranked #87 of 469 Hotels in New York City
Certificate of Excellence
Reviewed 23 March 2014

First picked the hotel for location and have been back four times. The only place we stay in NYC. The location is excellent, (one block from Macy's, two from the Empire State building) walking distance to everything (4 minutes to Penn Station and less than 10 to the heart of Times Square) and literally steps to the subway. The rooms, while a bit small, are beautifully appointed, very comfortable and quiet and the front desk service is excellent. Sometimes, the elevators are a bit slow, but that is the only downside. Reasonably priced for NYC. What more could you ask for in a hotel?

Room Tip: Despite being by the elevator last time, our room was very quiet. It does not matter where you stay...
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  • Stayed: November 2013, travelled as a couple
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2  Thank Bonnie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,372 - 2,378 of 5,276 reviews

Reviewed 21 March 2014

The room was quiet, clean and comfortable and the staff was wonderful. They went way beyond being kind and helpful. The location was really convenient for a lot of activities. I would definitely stay here again.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank davidcX3476WZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elan B, Guest Services Manager at Hilton Garden Inn New York/West 35th Street, responded to this reviewResponded 3 April 2014

Dear David,

Thanks for the outstanding review! At HGI35 we take pride in our excellent customer service, and we are delighted to hear that you felt our staff went above and beyond for all of your travel needs. We hope to have the chance to welcome you back in the near future.

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Reviewed 20 March 2014

This was a last minute booking for me and I couldn't of been more happy that I booked this hotel. Staff was very courteous and helpful. Check-in was a breeze. Rooms were clean and comfortable, and I liked that you could open a window. Pleasant surprise with the Keurig machine. Great location. I would definitely stay there again.

  • Stayed: March 2014, travelled on business
    • Service
Review collected in partnership with this hotel
2  Thank NycPat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elan B, Guest Services Manager at Hilton Garden Inn New York/West 35th Street, responded to this reviewResponded 3 April 2014

Dear Pat,

Thanks for taking the time to write a review of our hotel. We greatly appreciate your feedback, and we are delighted you had such a great stay with us. I will happily let the rest of our staff know how much you appreciated their assistance. We hope to have the opportunity to welcome you back in the near future.

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Reviewed 19 March 2014

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
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Review collected in partnership with Easytobook.com
2  Thank J0hn_C7378
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Elan B, Guest Services Manager at Hilton Garden Inn New York/West 35th Street, responded to this reviewResponded 3 April 2014

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Reviewed 19 March 2014

I booked this hotel last minute for St. Patrick's Day Weekend. I got an unbelievable rate and was skeptical that they would even have my reservation because the rate was so low. We arrived and checked in without an issues. The staff were all really friendly. I even went to buy a bottle of water at night from the little pantry, and the front desk man comped it. The room was clean. The bed was comfortable and the location was awesome for getting around. We had a super view on the 27th floor. We were near the elevators and thought the noise would be a problem but it was not. On check out day our bags were held for us so we could go out and explore. I wish I remembered the name of the attendant in charge of holding luggage. He was awesome. I will definitely book this hotel again when visiting NY!

  • Stayed: March 2014, travelled as a couple
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2  Thank LuLuHT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elan B, Guest Services Manager at Hilton Garden Inn New York/West 35th Street, responded to this reviewResponded 31 March 2014

Dear TripAdvisor Contributor,

Thanks for the great review! I'm happy to hear that you were able to enjoy our unbelivable view of the Empire State Building. I will happily let the rest of our Front Desk team know how much you appreciated their eagerness to assist you with anything you needed. We look forward to your next visit to HGI35.

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Reviewed 19 March 2014

Recently stayed one night prior to taking a cruise. Stayed again another night at the end of the cruise before heading home. The rooms were clean, beds very extremely comfortable and Keurig coffee was very welcomed in the morning. I was with my 10 year old son coming from Penn Station which was in close proximity, as well as we were able to squeeze in Empire State Building and Macy's, Toys R Us, M&M'sWorld, Hershey's, etc due to the amazing location. Loved the hotel so much that I am coming back 2 weeks later to enjoy another stay with a friend of mine! Way to go Hilton Garden Inn!

Stayed: March 2014, travelled with family
1  Thank Andrea K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elan B, Guest Services Manager at Hilton Garden Inn New York/West 35th Street, responded to this reviewResponded 31 March 2014

Dear Andrea,

Thanks for taking the time to write a review of our property. Wow! It sure sounds like you took full advantage of our central location in the heart of Herald Square. I look forward to welcoming you back to HGI35 for your second visit.

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Reviewed 18 March 2014

Great location, great looking hotel, friendly staff, easy check-in…..but small rooms. I’ve stayed at a few different hotels around 34th/35th st and while each have their own good and bad qualities Hilton probably didn’t give me the best bang for my buck. It wasn’t a bad experience at all but there is no free breakfast and no vending machines. While the room was really small it’s really all I can complain about. There was free wifi and the room did have a fridge and microwave, it was clean and well kept and most of all comfortable. So all in all it was still a great stay and if the price was as good as it was again I would definitely stay again.

  • Stayed: March 2014, travelled as a couple
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1  Thank bahamalady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elan B, Guest Services Manager at Hilton Garden Inn New York/West 35th Street, responded to this reviewResponded 31 March 2014

Dear Bahamalady,

Thanks for taking the time to write a review of our hotel. I'm glad you enjoyed your stay with us and that you felt our location was perfect for all of your travel needs. We look forward to having the opportunity to welcome you back in the near future and showing you a perfect stay.

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Additional Information about Hilton Garden Inn New York/West 35th Street

Address: 63 West 35th Street, New York City, NY 10001-2202
Phone Number:
Region: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#36 Family Hotel in New York City
#37 Business Hotel in New York City
#42 Best Value Hotel in New York City
#70 Romantic Hotel in New York City
Price Range: £109 - £391 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn New York/West 35th Street 3*
Number of rooms: 298
Official Description (provided by the hotel):
Ideal Midtown location with COMPLIMENTARY amenities including Internet, fitness center, business center & more! Hilton Garden Inn New York/West 35th Street was built in 2009 and is perfectly located in Midtown Manhattan just steps from some of New York's best attractions including the Empire State Building, world-famous Macy's at Herald Square, Times Square, Broadway theaters, Fifth Avenue shopping and Madison Square Garden/Penn Station. Located on West 35th Street between 5th and 6th Avenues, this ultra-modern hotel is close to many restaurants, lively nightlife, sightseeing and New York City’s best shopping. The hotel is walking distance to all major subway lines and is convenient to Jacob Javits Convention Center, Port Authority Bus Terminal, Grand Central Terminal and all (3) area airports.The hotel features 298 newly built, contemporary guestrooms each equipped with 32-inch LCD flat panel television, refrigerator, microwave, safe, coffeemaker large work desk with ergonomic chair and complimentary Internet access with secure remote printing to the hotel’s Business Center. COMPLIMENTARY amenities include high-speed lobby and guestroom Internet access, 24-hour Business Center, 24-hour Fitness Center, morning coffee and tea in the lobby and USA Today®. Additional onsite amenities include The Great American Grill (located in the hotel lobby and open daily for breakfast), lobby lounge with flat-screen television, evening room service, 24-hour Pavilion Pantry (stocked with your favorite snacks, drinks & toiletries) and Concierge/Theater Ticket Desk. The hotel is 100% non-smoking. Self parking is available. The hotel allows service pets. ... more   less 
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Also Known As:
Hilton Garden Inn New York West 35th Hotel New York City

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