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Hilton Garden Inn New York/West 35th Street
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Reviews (5,468)
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3,239
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All reviewsthe empire state buildingherald squarepenn stationgreat locationtimes squarenew yorkcity viewaround the cornerfridge and microwavefront desk stafffew blockswould definitely stay here againbryant parkcoffee makercorner roommidtown manhattanhigh floor
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2,370 - 2,375 of 5,468 reviews
Reviewed 27 June 2014

The bar staff appeared to be a bit rude and wouldn't allow us to sit outside and eat food purchased from another restaurant in the shared front area of the hotel where the tables are located. The hotel staff appeared to be really nice and the facility itself is really nice. If you do not plan to utilize the bar area, I'd highly recommend you stay here.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JohnC4565
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Felix O, Front Office Manager at Hilton Garden Inn New York/West 35th Street, responded to this reviewResponded 30 June 2014

Dear John,

I would like to apologize on behalf of our entire TEAM about the negative experience that you encountered. Three star reviews are few and far between for our hotel and we take them seriously. If you decide to return to our hotel and anything happens that even remotely jeopardizes a five star experience, we ask that you (or any potential guest reading this post) to contact the Manager on Duty and we will make it right. Our aim is for each of our guests to leave our hotel delighted with our city, hotel and service, and I am genuinely sorry that we didn't hit our mark. Please notify me when traveling again and I will personally ensure that your experience in our hotel is perfect!

In Hospitality,

Felix O'Casey
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2014 via mobile

We really enjoy our time at the Hilton. There is a nice club on the roof with a great view of the Empire State Building. We walked to Time Square in about 15 minutes. The subway is close and everything else is a short cab ride away. We would stay here again.

Stayed: May 2014
Thank Valhalla24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Felix O, Front Office Manager at Hilton Garden Inn New York/West 35th Street, responded to this reviewResponded 30 June 2014

Dear Valhalla24,

Although I'm not sure you reviewed the correct hotel (we do not have a rooftop bar), we thank you for taking the time and effort to write a TripAdvisor review. We hope that you visit us during your next trip to New York City so that we can give you a FIVE STAR stay!

In Hospitality,

Felix O'Casey
Front Office Manager


Want your stay to be PERFECT? Reach out to me prior to arrival to ensure that your stay is FIVE STARS!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2014

I have reviewed this hotel previously and have nothing but great things to say about it. The location, the staff, the cleanliness, all are excellent. What I want to add this time concerns Chef Luis. When I approach him with my cooked to order breakfast request, I am greeted by him in a manner that just starts the day off right. Polite, pleasant, never bothered by any request you may have, and the food he prepares is outstanding!

Stayed: June 2014, travelled on business
Thank Mark F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Felix O, Front Office Manager at Hilton Garden Inn New York/West 35th Street, responded to this reviewResponded 30 June 2014

Dear Mark F,

Thank you for taking the time to compliment Chef Luis and his work! Here at HGI35, we understand how much hard work goes into getting your name on TripAdvisor and we celebrate every time a TEAM member is recognized by name! When we read your submission, Luis was all smiles and so humbled and appreciative to have made such a positive impact on your stay. The team here works very hard and genuinely cares about each of our guest's stay, and it is a treat to see somebody singled out for going above and beyond! Next time you stay with us, your omelete is on me- thanks again for taking the time to write a review, its not an exaggeration when I say that it made all of our day!

In Hospitality,

Felix O'Casey
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2014

This is a great hotel it started at the front desk with John who was amazing greeted us with a smile, cold water and some great information. The room was clean and fresh The hotel is in a great spot we used the parking for the car and walked and used taxis we are going back in a couple of weeks and this hotel will be where we will stay.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank patmobart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Felix O, Front Office Manager at Hilton Garden Inn New York/West 35th Street, responded to this reviewResponded 30 June 2014

Patmobart,

You rock! Thank you so much for taking the time to compliment John! He is a great member of our team at the front desk and I can tell you from my time here that he really cares about making sure that our guests have a great time in our city and hotel. I read him your post in our morning meeting and he couldn't help but smile. He works hard to provide each guest he encounters with any and all info and amenities he can to make sure that your stay is perfect, and its great to see that he hit his mark with this stay! Thank you again for taking the time to share your kind words with the Tripadvisor community.

In Hospitality,

Felix O'Casey
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2014

The Hilton Garden Inn, West 35th Street, New York City, proved to be a great value. Its convenient to most central NYC attractions (Empire State Building, Times Square, Broadway). Very good facility, superb breakfast. Discounted parking available nearby.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Ravi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Felix O, Front Office Manager at Hilton Garden Inn New York/West 35th Street, responded to this reviewResponded 30 June 2014

Ravi S,

Thank you for taking the time to share your FIVE STAR experience with the TripAdvisor community! Next time you visit us, please take a moment to reach out to me with your confirmation number and why you are staying with us and I will happily prepare a few ideas on things to do while you are in the city to ensure that your next stay is also perfect!

In Hospitality,

Felix O'Casey
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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