Stayed 6 nights. On the first night , I went to the bathroom in the middle of the night and when I walked in I fell. There was water seeping down from the ceiling and the floor had puddles of water all over it. Next morning I requested a room changed and was given a better room. The front desk staff , with 1 or 2 exceptions, needs lots of training in how to deal with clients. They were unfriendly. i had the impression of being a nuisance or interrupting. Room towels were old. No hangers in the room; had to ask. Breakfast is included . Nothing special. One of the breakfast attendants was very polite and friendly, but there were two of them, which seemed a poor use of personnel . Only one would have been sufficient . The hotel needs a good refresh and makeover , and the staff some serious inservice training. Loved the neighborhood.
- Official Description (provided by the hotel):
- Tucked away on a tree-lined street on the Upper West Side, The Milburn Hotel offers a welcoming atmosphere within a lovely New York City neighborhood. From the traditional lobby to the spacious accommodations, our affordable NYC hotel is perfect for couples, families, and other groups of travelers seeking the comforts of home, right here in Manhattan. ... more less
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- Also Known As:
- Milburn Hotel New York City