Amateur service, quality, and management is what you'll get here, but at Upper East Side prices. We had many problems during our 2-week stay, including confused staff, rude and unhelpful manager, inconsistent housekeeping, cheap kitchen amenities (some of which broke or were barely usable) and general poor quality of environment. Don't look too closely at the details: what you'll find is peeling wall paper, smears of paint over hardware, cheap materials, and bad overall construction. The fitness center was under repair (but we had to argue with the manager to be reimbursed for this unusable amenity), the "business center" was a printer and 2 computers shoved into what obviously used to be a closet, and internet access was spotty at best. The management of this place seems to think that you will be lured and fooled by brand names, including that of the neighborhood itself, and not notice that your actual experience is closer to Motel 6.
- Official Description (provided by the hotel):
- Located in one of the City's most prestigious neighborhoods, AKA Sutton Place is steps from Madison Avenue shopping, world-class restaurants and cultural landmarks. Designed for stays of a month or longer, AKA Sutton Place offers sophisticated, fully-furnished spaces including recently redesigned one- and two-bedroom suites and penthouses with gourmet kitchens, spacious living and dining areas, and hardwood floors. Additional amenities include a private lounge with fireplace, marble bar for coffee and cocktails, private garden, fitness and business center, brand new private cinema, and a newly redesigned indoor swimming pool. Complimentary WiFi and local phone service with personal voicemail is also available. ... more less
- Reservation Options:
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- Also Known As:
- Aka Sutton Place Hotel New York City
- Sutton New York City