This hotel is absolutely appalling.
We called and booked our 2 rooms 1 month in advance and we specifically requested an adjoining room. When we checked in we were told that there are no adjoining rooms in this hotel, we were never told this when we booked over the phone. Also, when we then asked the receptionist to at least put the rooms side by side, she glared at us and refused to do it and then placed us on opposite ends of the floor. The receptionist were also unapologetic about the 30 minute long wait to check in and the inconvenience caused by the placement of the rooms.
The rooms look nothing like the photos on the website. There is barely any space in the room, there is no place to put your luggage and it is impossible to get comfortable. The bathrooms are mouldy, small and dysfunctional. The tiles look as though they are from 1930 and instead of changing them, the owners of the hotel decided to just paint over them. You will struggle to even do basic things in the bathroom like changing clothes or brushing your teeth. It is extremely congested and there is a high tendency knock your things over into the toilet. Also, there was also a foul stench in both the corridors and the rooms.
The men in the suits in the information counter are extremely rude and can best be described as theifs. When asking them about prices for tours and other matters, they will always quote a price which is nearly double that of what the tour operator actually charges. Also, on top of that, they are dishonest. If you want to see the Statute of liberty, there are two options, the Stanton Island ferry which is free and there is another ferry which you must pay for. When we asked the information desk about this, they lied and told us that the Stanton Island ferry doesn't even go near the Statue, when it actually does pass from extremely near by to it and in such a way that you can actually take great photos of it. The man's actual words were as follows "That website is rubbish, pay me $15 each and I will get the tickets to the ferry which will take you to the statue, the Staten island ferry doesn't go near, if you want to go, this is your only option". This is unacceptable, it is one thing to be rude and another thing to lie and rip off tourists.
The Tik Tok diner, had terrible food. It had a horrible taste as though it was made in stale oil. Also the staff in the restaurant were extremely arrogant. I failed to give them the 18% tip they demanded and as a result on the next day I was seated, but they refused to serve me. I asked them to please give me a menu and they simply ignored me and kept walking. A tip is optional, however the servers in this diner hold you to ransom over it.
In summary, the rooms are small, cramped and dirty, the hotel in general smells horrible and the staff is rude, arrogant and dishonest. In comparison a motel would have been much better.
This is the worst hotel I have ever stayed in!
- Official Description (provided by the hotel):
- The New Yorker Hotel is one of the most popular hotels in New York City. Come revel in the newly re-imagined grandeur of our historic hotel. Our newly renovated and upgraded guest rooms and suites deliver contemporary comforts that leave nothing to be desired for today’s business travelers. ... more less
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- Also Known As:
- New Yorker Ramada Plaza
- Ramada New York City
- Ramada Plaza New Yorker Hotel
- New York City Ramada
- New Yorker Hotel New York
- Ramada Hotel New York