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Reviews (12,662)
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All reviewsthe tick tock dinerpenn stationthe empire state buildingmadison square gardentimes squarediner attachednew yorkgreat locationart decoroom keyhudson riverrooms are smalltwo double bedsan upgradecentral locationstatue of libertycoffee machine
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Reviewed 3 weeks ago via mobile

The hotel itself is gorgeous, the 1920’s decor is beautiful, the staff are all friendly and helpful, and some of the floors appear to be updated.... but not ours.
The 20th floor looks tired, the carpets worn, the paintwork chipped and grubby.
Our room was clean, had a comfortable bed, tv, alarm clock that you can plug your phones into. Which was just as well as I was too scared to use the sockets in the wall- all loose and felt a bit dangerous to use. The plumbing is definitely 1920’s, the shower was poor and the bathroom dated.
There was no coffee/tea making facilities, it was only on checkout I learned I could have had them for an extra charge. However, plenty of places nearby to get a coffee, including the excellent though expensive tick tick diner.
My sons were given a similar room with one queen bed- despite us having requested a twin bedded room. The hotel was full so nothing to be done, but the following day the lovely Azrosa upgraded them to a room with a sofa bed, which was larger and had great views of the city. Boys VERY happy!!
All in all a lovely hotel, hopefully the 20th floor will be upgraded soon to match the rest of it.

Stayed: June 2018, travelled with family
Thank Sunny3yellow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Stayed for a meeting and was offered a "room with a view" on the phone. When I arrived the view turned out to be straight down 34th Street to the Empire State Building, so I could hardly complain.

The room itself was a bit small (not Japanese hotel small) but fully appointed with closet, desk, dresser/TV, and multiple plugs for all my devices. The bathroom was fairly spacious and clean, although the shower was a little confusing (separate taps for tub/shower and hot/cold, so four in all), and one of the bolts on the toilet seemed to be a little bit loose. Just minor things. Sometimes the room was a little musty-smelling when I came back in the evening but this was easily cleared up by turning on the A/C.

The building itself is a nice 40-story art deco hotel with quite a bit of history (e.g., Nikola Tesla died here, six floors above me—do they still rent out that room?). The location is fantastic; just steps from Penn Station and Madison Square Garden, and only a little further to Times Square, Broadway, and of course the Empire State Building. I launched a couple of good early morning runs from here. There are a couple of good restaurants in the hotel, including the 24-hour Tick Tock Diner, where we had breakfast almost every day. By the end of the stay the waiter knew us on sight.

Which brings me to the one major downside: it's Manhattan, of course, so someone was doing construction on some building across the road. They'd start the jackhammers at about 9pm and wouldn't stop until 5 in the morning. I'm the type of person who can sleep through anything so it didn't really bother me but many of my coworkers had real trouble with it. They made multiple calls down to the desk but as it wasn't the hotel doing it they couldn't really help. Not their fault of course, and it is New York City, so this kind of thing should be anticipated. Just take advantage of the CVS across the street and buy yourself some earplugs.

Room Tip: "Room with a view" will get you something cool to look at, regardless
  • Stayed: June 2018, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Nikhil K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

I have stayed at this hotel now for three different stays and it is perfect each time. They have three very different on site restaurants, have a person to check that you are really a guest before you get to use the elevators (very reassuring for solo travelers), extremely helpful and pleasant staff, and some wonderful views of the city. Although it can be a bit noisy considering the neighborhood, just request an upper floor and you’ll be fine-remember, I’m from rural Vermont so my definition of noisy/quiet may be a lot diferent than yours. This hotel is within one block of Madison Square Garden so after your event getting back to your hotel is hassle free! Definitely a perk! It also has a fascinating history which is curated in a small museum in the lower lobby.

Stayed: June 2018, travelled solo
Thank Joan2115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

We recently completed our fourth stay at this hotel (the second under the Wyndham banner) and it is our favorite city location. Close to the subway, Penn Station, charter bus stops (we bus up from the DC area), Broadway, and Times Square, it's location can't be beat and, by NYC standards, the price is reasonable. Great location for walking, with plenty of good restaurants nearby (which is good because you really need to skip the one in the hotel lobby).

Hotel staff is very friendly and you can not access the lobby elevators without showing your room card -- nice security touch. Bags can be stored for only $4 each and, while the drop off can take some time at checkout, pickup is generally quite fast.

We'll be back.

Room Tip: Rooms on the west side offer a nice view of the river and are quieter than the ones facing 8th Ave.
  • Stayed: June 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Y7212YCmikea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

We rode the train in from Philadelphia, PA. The fact that we were able to navigate our way out of the train station right on to the 8th Avenue exit and look to our left to find our hotel was RIGHT THERE was AMAZING! We checked in at 5:30 in the evening and the front desk had informed me that the hotel was booked for the night and because of this we had been upgraded to a suite! NEVER HAPPENS TO ME...
The room was clean, well lit and exactly what I was thinking it should look like based on the pictures shown. The elevator was very fast but I didn't feel any vertigo which was a plus since we were on the 26th floor. The information desk was very nice and helpful when we needed recommendations and directions. The next morning we went to the two attractions for $54 deal: the Empire State Building and the 9/11 memorial. Rode the subway there and back and got to feel the atmosphere. We were running late, as check out was at 12:00, so I called the hotel and they were again very helpful and accommodating. All the bad things and cautious things I've heard were NOT experienced by us during our first trip to NYC.

Room Tip: Get the room with the city view if you can.. Worth it!
  • Stayed: June 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank Lisa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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