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“Average experience”

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Gild Hall, a Thompson Hotel
Ranked #30 of 468 Hotels in New York City
Certificate of Excellence
Mexico
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Average experience”
Reviewed 20 May 2011

It seems that experience depends on the price you pay, as you pay more you expect more, but in NY more could mean a thousand dollars per nigth. If you have stayed in a hostel en NY you know the diference, all the other average hotels are similar to Gild. Gild is clean, friendly, close to tourist places, metro station, grocery stores if you want a botle of water and food places. Neighborhood is secure but many streets under repairment.

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  • Stayed May 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sergio19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (233)
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English first
London, United Kingdom
Level Contributor
54 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 20 May 2011

Gild Hall is a nice change from bland hotels with a nice interior lounge bar area, small cafe on the side giving a dark, winter feel. The rooms are good in lounge with comfy bed, but not sure it offers value for money.

  • Stayed May 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wkspang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montpelier, Vermont
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 10 May 2011

A terrible experience all around. I arrived with my son and was given a room with one bed, when we requested a room with 2 beds, they said that we must have asked for one bed and any change would be considered an upgrade and cost more. oh, and if we'd booked through them directly instead of priceline, we would have gotten what we wanted. Off we went to our very small room across from the elevator and made do. 4 Star? the room felt like 2 star at best. Our phone didn't work. The attitude of the hotel staff was horrible with no attempt to be helpful. I would never stay there again. In addition to the horrible service, the parking cost a fortune and the restaurant options in the area are dismal. You would do better in a hostel.

  • Stayed May 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lferrada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
boston
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 5 May 2011

The hotel is BORING. I have stayed at other Thompson Hotels that have great energy and cool rooms, Gild Hall has neither. The room was large, but very basic and boring in decor. The lobby was the same. I usually like to eat at the hotel's restaurant and have cocktails in the lounge, however I was there five days and had no desire to hang out there. I went a few blocks away to the W Downtown Living Room and had a great time in a fabulous space.

  • Stayed April 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jfhbryon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThompsonHotels, Guest Relations Manager at Gild Hall, a Thompson Hotel, responded to this review, 9 May 2011
Dear jfhbryon,

Thank you for taking the time to share your experience with us; we love hearing from our guests. We’re very sorry to hear that you did not enjoy your stay at Gild Hall, but we’re glad you said something. We would like to learn more and make improvements to hopefully provide every guest with an exciting Gild Hall experience. If you would like to follow up, please send a message to ThompsonHotels or contact the hotel directly. Again, thank you for your feedback and we look forward to speaking with you.

Regards,

Timothy Hayes
Guest Relations
Thompson Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Irvine, California
Level Contributor
158 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed 2 May 2011

The Gild Hall has rooms of reasonable size, particularly in New York. This was my second stay at the Gild Hall. Although the rooms are reasonably sized by New York standards, they can be quite dark, particularly on low floors. I find the service here to be quite variable in quality. For example, I found it difficult to get through to room service on the phone. One day I had to call room service/the front desk 4 times before I was able to connect to room service. Room service did not pick up the phone, so the calls went to the front desk. The front desk promised at least two times that they would have room service call me, which did not occur until I had called 4 times. It took me over an hour to connect to room service and about 1.5 hours to get my food. This all occurred at approximately 3 pm in the afternoon.

  • Stayed April 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tsogl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThompsonHotels, Guest Relations Manager at Gild Hall, a Thompson Hotel, responded to this review, 9 May 2011
Dear tsogl,

Thank you for sharing your thoughts with us; we love hearing from our guests. We’re sorry to hear that your stay at Gild Hall was anything less than exceptional, but we’re glad you said something. Our goal is to provide you with great service in all aspects of your stay, especially customer service from our staff. We hope we can perform the necessary changes to make your next stay absolutely remarkable.

If you would like to follow up, please send a message to ThompsonHotels or contact the hotel directly. Again, thank you for your feedback and we look forward to speaking with you.

Regards,

Timothy Hayes
Guest Relations
Thompson Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
164 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 25 April 2011

This was a good hotel but the rooms felt old and a bit claustrophobic. On the plus side the bed was very comfortable and the service was excellent. We got this hotel on priceline and paid 170. We would not have been happy if we paid the full price.

  • Stayed April 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CanadianTravelReview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Avon Lake, Ohio
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 25 April 2011

The Hotel is clean and not bad for the cost. However, there is no room service in the mornings on the weekends. So if you want a cup of coffee (no coffee makers in the room) you will have to get up and go downstairs for it and pay 10.00 for one cup?!?. I also did not like that our bathroom was walled and doored with a kind of glass that you could see through. I don't know about everyone else but I really don't want my husband watching me use the restroom (awkward). The resturant was good the lunch menu comes with a glass of wine or beer. The one thing that I thought was so bad, is that you have to pay 10.00 for 24 hours of internet service.

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank eizemti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Gild Hall, a Thompson Hotel

Property: Gild Hall, a Thompson Hotel
Address: 15 Gold Street, Main Entrance on Platt Street, New York City, NY 10038-4803
Phone Number:
Region: United States > New York > New York City > Financial District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Business Hotel in New York City
#17 Family Hotel in New York City
#28 Luxury Hotel in New York City
#57 Romantic Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Gild Hall, a Thompson Hotel 4.5*
Number of rooms: 126
Official Description (provided by the hotel):
Aspen meets Wall Street at Gild Hall, Thompson Hotels' Lower Manhattan luxury lifestyle design property. Located on Gold Street in the heart of the financial district with nearby landmarks such as the 9/11 memorial, Freedom Tower, Brooklyn Bridge and Statue of Liberty, Gild Hall brings a new level of design savvy and service to Manhattan's most historic neighborhood. Designed by Jim Walrod, the unpretentious yet luxurious hotel offers 126 rooms and suites including meeting space for up to 15 people. Our rooms feature oversize leather-tufted headboards and elegant custom-designed furniture, topped with rich flannel throws and mahogany details, some adorned by dramatic chandeliers. Felice Ristorante & Wine Bar offers authentic Tuscan fare complete with one of the best Italian proprietary wines - bottled from Fattoria Sardi Giustiniani, the owner's vineyard in Lucca. Effortlessly blending classical European sensibility with American contemporary style, Gild Hall serves as a modern-day gentleman's club for the kings and queens of Wall Street. ... more   less 
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Also Known As:
Gild Hall New York City
Gild Hall Hotel

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