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“Great little secret”

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Gild Hall, a Thompson Hotel
Ranked #40 of 467 Hotels in New York City
Certificate of Excellence
Houston, Texas
Level Contributor
7 reviews
3 hotel reviews
“Great little secret”
5 of 5 bubbles Reviewed 27 March 2014

Great hotel, feel like you are in a ski lodge, cozy lobby. Large rooms and only 8 per floor gives it air of boutique hotel. Funky bar and great restaurant. Hotel is in financial district but subway close by.. Will use it again.

Room Tip: I had a room which was opposite lift but i didnt hear any noise, very quiet hotel.
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  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deborah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bjoern B, Manager at Gild Hall, a Thompson Hotel, responded to this review, 14 April 2014
Dear Deborah B,

Thank you for your kind words and fantastic review! It was a pleasure to host you on your recent trip to New York City! We am so pleased to hear how much you enjoyed your stay with us including our location and beautiful decor. We look forward to welcoming you back home in the near future...

Kindest regards,
Bjoern

Bjoern Blaha
Hotel Manager
Gild Hall – A Thompson Hotel
bblaha@thompsonhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,505 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (230)
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A Remote Island
Level Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 bubbles Reviewed 25 March 2014

In town on business and the boyfriend in tow.

Doors - heavy and cumbersome in absence of a doorman (hint hint management)
Check-in - prompt, efficient and courteous.
Lobby - warm, cute little spaces, welcoming
Elevators - painfully slow, shared by guests and staff (big no-no in most places, hint hint management)

Floors above - quiet, full of static (be careful of shocks), nicely appointed, pleasant art on the walls to observe.

Rooms - clean, spacious, comfortable, dry, overhead lighting very 1950s (hint hint management)

Bathrooms - clean, oddly appointed with two loo-roll holders, one behind the sink, one on a stand that was constantly in the way. Toiletries, never refreshed over the course of the week (cheap cheap!!) All finishings in stainless steel, except the hinges (in bronze)..... details Mary!! DETAILS!!

Restaurant - overpriced, midrange quality, better off eating in the neighborhood.

To revisit? Yes, but only if the company is paying for it again.

Room Tip: high floors are better for noise control at night but given the slow as molasses lifts.... plan your...
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RoysIsland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bjoern B, Manager at Gild Hall, a Thompson Hotel, responded to this review, 26 March 2014
Dear RoysIsland,

Thank you for taking the time to review your experience with us. I am delighted to hear that you enjoyed your overall stay with us. Thank you for your pleasant comments about our customer service, room product and decor. We are sorry to hear of your challenges with our main entrance door, the overcrowded elevator and the in room light fixture. Your genuine comments about your bathroom and its functionality are truly valued, and we are going to use this feedback to further fine tune our product. Please accept our sincerest apologies for the deficiencies regarding the Housekeeping service during your stay by not consistently replenishing your bathroom amenities. This is certainly not indicative of the service excellence and consistency that we strive to achieve. Thank you for bringing this matter to our attention, we will be sure to address with our Housekeeping Team. We would love to further discuss the details of your stay. Please contact me at your earliest convenience at bblaha@thompsonhotels.com. Regardless, it is obvious that we missed our opportunity to show what Thompson Hotels can really do for a guest on so many levels. I can only ask for another opportunity to showcase ourselves and to support what many of our repeat/loyal guests have experienced while staying at Gild Hall. Second chances in the service industry are hard to come by but I always believe in them and hope we could try again to prove our service culture is second to none. I would be more than happy to personally assist you in order to make the necessary arrangements.

Warm regards,
Bjoern

Bjoern Blaha
Hotel Manager
Gild Hall - A Thompson Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chapel Hill, Nc
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 24 March 2014

a charming hotel in the quiet night time part of the city. the staff all very helpful, the bed delicious! we got this room for a pass through of new york while we travelled to paris. how charming. i can't wait to go back to stay there again!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dbsutton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bjoern B, Manager at Gild Hall, a Thompson Hotel, responded to this review, 25 March 2014
Dear dbsutton,

It is so exciting to read that you discovered us while passing through New York City on your way to Paris. Thank you for your beautiful comments about our charming decor, our comfortable beds and most importantly about our friendly staff. We can't wait to welcome you back...

Warm regards,
Bjoern

Bjoern Blaha
Hotel Manager
Gild Hall – A Thompson Hotel
bblaha@thompsonhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Henderson, Kentucky
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 24 March 2014 via mobile

Staff was outstanding, facility is well located near the Financial District...and very handy for meetings throughout lower Manhattan. Rooms are clean and perfectly sized. The street/surroundings were quiet and perfect for the two-night stay. Value per night cannot be beat. See you again, Gild Hall!

Stayed March 2014, travelled on business
Helpful?
1 Thank Greg R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bjoern B, Manager at Gild Hall, a Thompson Hotel, responded to this review, 25 March 2014
Dear Greg R,

We are gratified that you provided us the opportunity to host you on this visit to the Financial District. Your comments about our room product and premier but calm location are much appreciated. As a seasoned traveler, your comments are of great value to us. Thank you again for choosing Gild Hall - A Thompson Hotel and we are looking forward to welcoming you back soon...

Kindest regards,
Bjoern

Bjoern Blaha
Hotel Manager
Gild Hall – A Thompson Hotel
bblaha@thompsonhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sayville, New York, United States
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 23 March 2014

Gild Hall is one of the nicest hotels my wife and I have used in the downtown Manhattan area. The staff is very personable and super attentive, the rooms are great and it is wonderfully positioned for all sites one would want to visit in lower Manhattan. It has become our go-to hotel when we are staying there.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bjoern B, Manager at Gild Hall, a Thompson Hotel, responded to this review, 25 March 2014
Dear Steve C,

Thank you for taking the time to review your experience with us! It brings us great joy to know that our location served your needs while in the city. Thank you for allowing us to show you what a Thompson Hotel can really do for a guest. We seek to provide service excellence that is unrivaled and we are pleased to hear that we delivered on our commitment. Thank you for your marvelous recommendation. We look forward to welcoming you back home in the near future...

Warm regards,
Bjoern

Bjoern Blaha
Hotel Manager
Gild Hall – A Thompson Hotel
bblaha@thompsonhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
1 review
5 of 5 bubbles Reviewed 21 March 2014

What a great stay. Quiet location, friendly and helpful staff and a glass of sparkling wine when you arrive. What is better than that? Close enough to transportation and everything you would need. I had a very relaxing weekend here and I would definitely return.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bethnigh13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bjoern B, Manager at Gild Hall, a Thompson Hotel, responded to this review, 25 March 2014
Dear bethnigh13,

Thank you for your kind words and thoughtful review! It was a pleasure to host you on your recent weekend trip to New York City. We are delighted to hear how much you enjoyed your stay, the location and our staff. We are most thankful for your promise to return to Gild Hall - A Thompson Hotel, and we look forward to welcoming you back in the very near future...

Warm regards,
Bjoern

Bjoern Blaha
Hotel Manager
Gild Hall – A Thompson Hotel
bblaha@thompsonhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
126 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed 21 March 2014

Stayed in March 2014 for the first time since the renovations were completed. This boutique hotel is a great alternative to the big chain hotels in the area and is every bit as comfortable, while having a more individual feel. I was fortunate to be upgraded to a suite, which was probably the largest room I've ever had in NYC. The staff are friendly, there's free wifi in the lobby and a nice bar area. Being on the smallest of back streets, the rooms are unusually lacking in traffic noise too!

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BlueIslander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bjoern B, Manager at Gild Hall, a Thompson Hotel, responded to this review, 25 March 2014
We are happy to hear that you enjoyed all aspects of your stay with us, BlueIslander. The King Suite is indeed one of our nicest rooms and my personal favorite. We are happy you were able to experience it. Thank you also very much for pointing out the individual and personalized service you received from our team. We hope that you will be making a return visit soon...

Kind regards,
Bjoern

Bjoern Blaha
Hotel Manager
Gild Hall – A Thompson Hotel
bblaha@thompsonhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Gild Hall, a Thompson Hotel

Property: Gild Hall, a Thompson Hotel
Address: 15 Gold Street, Main Entrance on Platt Street, New York City, NY 10038-4803
Phone Number:
Region: United States > New York > New York City > Financial District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Business Hotel in New York City
#17 Family Hotel in New York City
#33 Luxury Hotel in New York City
#57 Romantic Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Gild Hall, a Thompson Hotel 4.5*
Number of rooms: 126
Official Description (provided by the hotel):
Aspen meets Wall Street at Gild Hall, Thompson Hotels' Lower Manhattan luxury lifestyle design property. Located on Gold Street in the heart of the financial district with nearby landmarks such as the 9/11 memorial, Freedom Tower, Brooklyn Bridge and Statue of Liberty, Gild Hall brings a new level of design savvy and service to Manhattan's most historic neighborhood. Designed by Jim Walrod, the unpretentious yet luxurious hotel offers 126 rooms and suites including meeting space for up to 15 people. Our rooms feature oversize leather-tufted headboards and elegant custom-designed furniture, topped with rich flannel throws and mahogany details, some adorned by dramatic chandeliers. Felice Ristorante & Wine Bar offers authentic Tuscan fare complete with one of the best Italian proprietary wines - bottled from Fattoria Sardi Giustiniani, the owner's vineyard in Lucca. Effortlessly blending classical European sensibility with American contemporary style, Gild Hall serves as a modern-day gentleman's club for the kings and queens of Wall Street. ... more   less 
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Also Known As:
Gild Hall New York City
Gild Hall Hotel

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