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“Great Room, Great Service!” 5 of 5 bubbles
Review of Gild Hall, a Thompson Hotel

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Gild Hall, a Thompson Hotel
Ranked #41 of 467 Hotels in New York City
Certificate of Excellence
Maplewood, New Jersey
1 review
“Great Room, Great Service!”
5 of 5 bubbles Reviewed 21 April 2014

My husband and I recently stayed at Gild Hall as part of my birthday celebration. The staff at Gild Hall were very friendly, efficient, and knowledgeable about the area. The room was very large, beautifully decorated and well appointed with necessities as well as nice extras. The bar is a great spot to relax. The location is great, an authentic New York neighborhood, with good access to transportation, and plenty to see and do right there. We are looking forward to another visit soon.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cynthia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bjoern B, Manager at Gild Hall, a Thompson Hotel, responded to this review, 30 April 2014
Dear Cynthia S,

Belated Happy Birthday! We are humbled you chose Gild Hall - A Thompson Hotel to celebrate your special occasion. Thank you for your comments regarding our attentive team, our superior room product and our convenient location. We are most thankful for your glowing recommendation and we are looking forward to welcoming you back soon...

Kindest regards,
Bjoern

Bjoern Blaha
Hotel Manager
Gild Hall – A Thompson Hotel
bblaha@thompsonhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,469 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (227)
Date | Rating
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English first
Chicago, Illinois
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 15 April 2014

My first experience with this hotel was so exceptional, that two months later I actually felt compelled to write the head of the company and share my thoughts. I have a special needs child who has minor autism and this hotel went so far out of their way to make our stay the best that I can't even list everything here. Let's start with the surprise gifts for my son, the staff pitched in and actually sent someone out to get him some considerably nice gifts. The service was BEYOND EXCEPTIONAL. I just can't say enough about this hotel. Location is nice and quiet, tucked away off the beaten path down in the Financial District. It is central to transportation and lots nearby. Quite simple, it's the only place we will stay in NYC, period, that's how great an impression they left on us.....

  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank sportscarracer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bjoern B, Manager at Gild Hall, a Thompson Hotel, responded to this review, 30 April 2014
Dear Michael M,

We are most grateful for you taking the time to share your experience with us. On behalf of the entire team at Gild Hall, thank you for your amazing review! It was such an honor to host you and your son. We are especially humbled to hear that our team went above and beyond for him and they are actually still talking about how rewarding the interaction was with him. We are thankful for your commitment to return to Gild Hall - A Thompson Hotel on your next trip to New York City, and I will be more than happy to personally assist you. Thank you again for choosing Gild Hall as your home away from home.

Warmest regards,
Bjoern

Bjoern Blaha
Hotel Manager
Gild Hall – A Thompson Hotel
bblaha@thompsonhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
76 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 11 April 2014

I was in New York recently for pleasure and found the Gild Hall through Booking.com. The hotel is 4* with 9 rooms per floor and 18 floors. Complementary breakfast was served. My room was a good size by New York standards, clean, comfortable and quiet. Breakfast was served in the Felice restaurant on the 1st Floor. Staff were exceedingly helpful and friendly and the hotel is located close to Fulton Street Subway station which is good for a range of subway lines.

Just a couple of small quibbles.

Firstly this is the 21st century so I am always amazed when hotels charge for in-room wifi. At Gild Hall in room wifi is $15 per day but the service is at least fast. Wifi is free in the lobby but I only found that our when I saw a lot of people sitting their with computers!

Secondly you get a voucher from breakfast but it allows you only to have the continental breakfast which, although ok wore a bit thin after 5 days. A better option might have been a value voucher to be redeemed against whatever you want on the breakfast menu.

Over all though it was a nice hotel and I would definitely stay there again.

Room Tip: Only 9 rooms per floor so choose a room with a low final number as these are furthest from the eleva...
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  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank PaulHSE16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bjoern B, Manager at Gild Hall, a Thompson Hotel, responded to this review, 14 April 2014
Dear PaulHSE16,

Thank you for taking the time to review your experience with us. We are delighted to hear that you overall enjoyed your stay with us and found our team to be exceedingly helpful and friendly. Thank you for your kind comments about our room product, decor and location.
I regret to hear of your discontent about our in room WiFi charge and that our staff did not communicate the complimentary WiFi access in our lobby to you at check-in. Please note that I have forwarded your entire feedback to our Executive Committee for further evaluation.
We look forward to the opportunity of welcoming you back in the near future and please feel free to contact me at bblaha@thompsonhotels.com so I may personally assist you with your next reservation at Gild Hall - A Thompson Hotel.

Kindest regards,
Bjoern

Bjoern Blaha
Hotel Manager
Gild Hall - A Thompson Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pullman, Washington
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 April 2014

Fantastic stay for a birthday visit to NYC! An extra thank you to Violet at the front desk, she was amazing and very helpful! Location was great and subway access was nearby. Highly recommend and will go back.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank robvet03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bjoern B, Manager at Gild Hall, a Thompson Hotel, responded to this review, 14 April 2014
Dear robvet03,

Thank you for your fabulous review and recommendation! It is so pleasing to read such passionate comments about our colleague Violet. It is always rewarding for us to hear when our guests experience our unrivaled customer service. Thank you for sharing your enjoyment of our location and your overall stay. Please come back soon...

Kindest regards,
Bjoern

Bjoern Blaha
Hotel Manager
Gild Hall – A Thompson Hotel
bblaha@thompsonhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brooklyn, New York, United States
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 6 April 2014

We had our wedding block here and the service was great the whole weekend! I applaud the professional folks who work here. They were genuinely interested in making our stay as worry free as possible. The Thompson Suite was beautiful!!

The only minor con was the water pressure in the shower.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank George S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bjoern B, Manager at Gild Hall, a Thompson Hotel, responded to this review, 14 April 2014
Dear George S,

Belated Congratulations on your wedding! On behalf of the entire Gild Hall Team, I would like to thank you for choosing to celebrate your wedding with us. It was an honor to host you and your guests for this special occasion. We are so thrilled to hear that we delivered on our mission of continuously delivering exceptional and genuine service to our guests. We are so glad you were able to enjoy our amazing Thompson Suite during your stay and we will definitely have our Engineering Department double check the water pressure. We are looking forward to welcoming you back in the very near future....

Your friends at Gild Hall

Bjoern Blaha
Hotel Manager
Gild Hall – A Thompson Hotel
bblaha@thompsonhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 6 April 2014 via mobile

The lobby is very cool. Max at the front desk is exceptional! The bar is excellent. The rooms are cozy but not claustrophobic. There is no view or much sunlight because of construction. However, you are guaranteed great service, a comfortable room in a convenient location in the financial district. We would stay here again.

Stayed April 2014, travelled as a couple
Helpful?
Thank Laura K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bjoern B, Manager at Gild Hall, a Thompson Hotel, responded to this review, 14 April 2014
Dear Laura K,

On behalf of Max and the entire Gild Hall team, I would like to thank you for your kind review! At Thompson Hotels we strive to provide a unique balance of style and outstanding service to our guests in a beautiful, well-appointed and functional environment. We are grateful for your warm recommendation and look forward to welcoming you back in the near future...

Best regards,
Bjoern

Bjoern Blaha
Hotel Manager
Gild Hall – A Thompson Hotel
bblaha@thompsonhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Princeton, New Jersey
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 5 April 2014 via mobile

Excellent stay, staff is very helpful and go out if their way to ensure you have a great stay! Rooms nice, quiet area compared to most in NYC! No horn blowing to wake you up like midtown hotels. Enjoyed my dinner at Felice! Would definitely stay again!!

Stayed April 2014, travelled solo
Helpful?
Thank LaVerne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bjoern B, Manager at Gild Hall, a Thompson Hotel, responded to this review, 14 April 2014
Dear LaVerne W,

We are so thrilled to hear of your admiration of our hotel! Thank you for your great comments about our room product and our premier location. I am also pleased to hear that you enjoyed our restaurant Felice. We are humbled by your kind comments about our staff. Thank you again for choosing Gild Hall - A Thompson Hotel as your home away from home. We look forward to welcoming you back soon...

Warm regards,
Bjoern

Bjoern Blaha
Hotel Manager
Gild Hall – A Thompson Hotel
bblaha@thompsonhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Gild Hall, a Thompson Hotel

Property: Gild Hall, a Thompson Hotel
Address: 15 Gold Street, Main Entrance on Platt Street, New York City, NY 10038-4803
Phone Number:
Region: United States > New York > New York City > Financial District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Business Hotel in New York City
#17 Family Hotel in New York City
#34 Luxury Hotel in New York City
#58 Romantic Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Gild Hall, a Thompson Hotel 4.5*
Number of rooms: 126
Official Description (provided by the hotel):
Aspen meets Wall Street at Gild Hall, Thompson Hotels' Lower Manhattan luxury lifestyle design property. Located on Gold Street in the heart of the financial district with nearby landmarks such as the 9/11 memorial, Freedom Tower, Brooklyn Bridge and Statue of Liberty, Gild Hall brings a new level of design savvy and service to Manhattan's most historic neighborhood. Designed by Jim Walrod, the unpretentious yet luxurious hotel offers 126 rooms and suites including meeting space for up to 15 people. Our rooms feature oversize leather-tufted headboards and elegant custom-designed furniture, topped with rich flannel throws and mahogany details, some adorned by dramatic chandeliers. Felice Ristorante & Wine Bar offers authentic Tuscan fare complete with one of the best Italian proprietary wines - bottled from Fattoria Sardi Giustiniani, the owner's vineyard in Lucca. Effortlessly blending classical European sensibility with American contemporary style, Gild Hall serves as a modern-day gentleman's club for the kings and queens of Wall Street. ... more   less 
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Also Known As:
Gild Hall New York City
Gild Hall Hotel

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