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“Outstanding Experience”

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Gild Hall, a Thompson Hotel
Ranked #30 of 468 Hotels in New York City
Certificate of Excellence
Kingston, Jamaica
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Outstanding Experience”
Reviewed 23 June 2014 via mobile

Can't say enough about the complete experience. Price was right, location perfect, amenities were very good and service was excellent. This is a really nice boutique hotel! After 45 minutes I said to myself I would stay here again.

The biggest disadvantage is not being able to earn miles on your favorite airline. The biggest advantage is having staff like Khloe, Robert and Mark who make you feel right at home!

There are a lot of choices in New York... This is one of make again and recommend to anybody.

Stayed June 2014, travelled as a couple
Helpful?
Thank intagoat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bjoern B, Manager at Gild Hall, a Thompson Hotel, responded to this review, 27 June 2014
Dear intagoat,

Thank you for taking the time to review your experience with us! We are truly humbled by your wonderful review. We take great pride in our amazing team and the unrivaled service that we offer. Our heartfelt belief is that our associates are our greatest asset and it is most rewarding to hear that we were able to deliver on our service promise of genuinely caring for our guests and anticipating their needs. Thank you so much for highlighting Robert, Khloe and Max, I will make sure to share your accolades with them and the rest of the team. We hope to welcome you back in the very near future...

Warm regards,
Bjoern

Bjoern Blaha
Hotel Manager
Gild Hall - A Thompson Hotel
bblaha@thompsonhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (233)
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English first
Albany, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 June 2014

We booked Gild Hall at the last minute due to an error on the part of hotels.com. They gave us a credit and we stayed at Gild Hall which was a very nice experience. It is right near my daughter's apartment in FiDi in Manhattan and the reception was more than accomodating. We got Proseco at check-in and were offered more if we wanted. The room was wonderful and the 2 extra pillows we asked for were given to us within 5 minutes of our asking. I would definitely stay here again and I highly recommend it to anyone who wants to stay at an upper- end hotel with reasonable rates.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mmsbh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bjoern B, Manager at Gild Hall, a Thompson Hotel, responded to this review, 27 June 2014
Dear Mmsbh,

We are humbled by your warm comments about our accommodating and attentive team. Thank you for highlighting the inviting moment when our staff offered you a glass of prosecco at check-in. We are most thankful for you choosing your new home away from home when visiting your daughter and for your glowing recommendation. We look forward to welcoming you back soon....

Kindest regards,
Bjoern

Bjoern Blaha
Hotel Manager
Gild Hall - A Thompson Hotel
bblaha@thompsonhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arlington, Texas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 June 2014

What a great find in NYC! We usually stay at Club Quarters, and this room was much larger which is a big deal in NY. What stood out besides the comfortable feel of the property itself was the stellar staff. Every single employee that we came in contact with was over the top helpful. We arrived very late our first night and exhausted, we were greeted with a beautiful smile, quick check-in and a ice cold glass of prosecco. When I asked housekeeping for something, they were super accommodating and with a great attitude. When my daughter got home too late for room service, the restaurant manager quickly gave her a bread basket to tide her over and then prepared a to-go meal to take up to our room. The bar and restaurant is very inviting and with all the other places to go in NY we found ourselves having a drink there 2 nights. This friendly place is now on my list of top places to stay on my future visits to NYC. Thanks for a wonderful and relaxing stay!

Room Tip: Accidentally checked pool, I don't think they have a pool. The mattress on the King bed was o...
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank karenandmick2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bjoern B, Manager at Gild Hall, a Thompson Hotel, responded to this review, 27 June 2014
Dear karenandmick2014,

Thank you for your fabulous review! We are so happy you found us!
It is so rewarding to hear that your experience was indicative of our unrivaled service. This really means more than just a smiling face or friendly personality. It means genuinely caring about our guests and anticipating their needs. I would like to personally thank you for highlighting the exceptional service extended to you by our team throughout your stay. Thank you for also acknowledging the outstanding service provided during the "after hour" by our restaurant Felice.
Your sentiments about our team are truly heartfelt and we are humbled that we have secured your loyalty in our superior product and extraordinary service. Please come back soon...

Your friends at Gild Hall

Bjoern Blaha
Hotel Manager
Gild Hall - A Thompson Hotel
bblaha@thompsonhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mississauga
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 June 2014 via mobile

My partner and I stayed at the gild hall for our two year anniversary. It was beautiful and romantic. Rob, our front desk agent, was absolutely incredible. He made our stay beyond special and assisted us with any information we required. I left my phone in a cab upon our arrival to New York and Rob was relentless in his attempts to get it back. What a great guy! I really appreciate the family-like feeling that was created at this hotel. The rooms are beautiful and the hotel restaurant "Felice" was awesome. Can't wait to visit again!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bjoern B, Manager at Gild Hall, a Thompson Hotel, responded to this review, 27 June 2014
Dear Susana B,

Thank you so much for your amazing review! It was an honor to be your host on this special occasion. Belated Congratulations on your anniversary!
We are extremely thankful for highlighting the unique moment when Robert went above and beyond for you in order to locate your lost iPhone. Your sentiments about our team, the hotel and our restaurant Felice are truly heartfelt and we are humbled that we have secured your loyalty in our superior product and unrivaled service. Thank you again for choosing Gild Hall - A Thompson Hotel for this special trip to New York City. We look forward to welcoming you back home soon...

Your friends at Gild Hall
Bjoern

Bjoern Blaha
Hotel Manager
Gild Hall - A Thompson Hotel
bblaha@thompsonhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berkeley, California
Level Contributor
4 reviews
Reviewed 18 June 2014

We had a great stay at this hotel, located in Manhattan's financial district. The staff were warm and responsive; the room was clean and very well appointed. The lobby and bar were also nicely appointed, including comfortable chairs and nice lighting. The rate for the room was also very reasonable given the meteoric rise in hotel rates in NY in recent years, though the $15/day internet charges, PER DEVICE was a bit oppressive. Overall, highly recommend this hotel.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jiwlp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bjoern B, Manager at Gild Hall, a Thompson Hotel, responded to this review, 19 June 2014
Dear jiwlp,

Thank you for your fantastic review. It brings us great pleasure to know how much you enjoyed your stay with us. What makes Gild Hall - A Thompson Hotel so special is the unrivaled genuine service provided by our amazing staff and it is most rewarding to hear that your experience was indicative of this. We are humbled by your kind note about our clean and well appointed rooms and we are very pleased to hear that you found great value in staying with us. I do however regret your discontent about the in room WiFi charge as we only charge per day and not per device. Furthermore, the hotel does offer free WiFi access in the lobby. Thank you again for choosing to stay with us. We look forward to welcoming you back soon...

Kindest regards,
Bjoern

Bjoern Blaha
Hotel Manager
Gild Hall - A Thompson Hotel
bblaha@thompsonhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
El Cerrito, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 June 2014

This hotel was a really good surprise. From rolling in from Newark at 1 am to be greeted by a friendly check in person and a glass of prosecco, to the large (for NYC), comfortable and very well decorated room, to directions as to where to go to get food, transport etc, and a fabulous bar and lobby area, this hotel really stood out. Value for money, too. One other great thing: there is a full supermarket, open 24 hours, only a block away.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KMON510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bjoern B, Manager at Gild Hall, a Thompson Hotel, responded to this review, 19 June 2014
Dear KMON510,

We are humbled by your expression that Gild Hall - A Thompson Hotel was a "really good surprise after rolling from Newark at 1am to be greeted by a friendly check in person and a glass of prosecco". We are also thrilled to receive such wonderful comments about our spacious rooms, convenient location and our fabulous restaurant Felice. Thank you again for choosing to stay with us. We look forward to the privilege of welcoming you back in the near future...

Kindest regards,
Bjoern

Bjoern Blaha
Hotel Manager
Gild Hall - A Thompson Hotel
bblaha@thompsonhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oviedo, Florida
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 17 June 2014

My husband and I stayed here while attending a conference in New York. The hotel exceeded our expectations on many fronts. The rooms were clean and well-decorated. Even though our room faced the street, the noise was never a problem. The only thing I might warn other travelers about is the bathroom. The door and wall appear to be frosted glass but it is pretty see-through which could make for some awkward moments. The bar/restaurant has fabulous food and the service was fantastic. The lobby has a really cool ambiance and is a respite from the hustle and bustle of the city. Would definitely recommend to friends and family.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JR_Jacq31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bjoern B, Manager at Gild Hall, a Thompson Hotel, responded to this review, 19 June 2014
Dear JR_Jacq31,

Thank you for your valued feedback and candid review! We are so pleased to read your comments regarding exceeding your expectations on many fronts including our exceptional room product as well as your delight in our great food & beverage offerings at our restaurant Felice. Please accept my apology for your discomfort with our translucent bathroom doors. Please note that our hotel does feature certain room layouts that would definitely meet your needs and we would love the opportunity to find a more suitable accommodation for you if you could contact us prior to your next stay with us. Please feel free to reach out to me directly at bblaha@thompsonhotels.com.

Kindest regards,
Bjoern

Bjoern Blaha
Hotel Manager
Gild Hall - A Thompson Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Gild Hall, a Thompson Hotel

Property: Gild Hall, a Thompson Hotel
Address: 15 Gold Street, Main Entrance on Platt Street, New York City, NY 10038-4803
Phone Number:
Region: United States > New York > New York City > Financial District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Business Hotel in New York City
#17 Family Hotel in New York City
#28 Luxury Hotel in New York City
#57 Romantic Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Gild Hall, a Thompson Hotel 4.5*
Number of rooms: 126
Official Description (provided by the hotel):
Aspen meets Wall Street at Gild Hall, Thompson Hotels' Lower Manhattan luxury lifestyle design property. Located on Gold Street in the heart of the financial district with nearby landmarks such as the 9/11 memorial, Freedom Tower, Brooklyn Bridge and Statue of Liberty, Gild Hall brings a new level of design savvy and service to Manhattan's most historic neighborhood. Designed by Jim Walrod, the unpretentious yet luxurious hotel offers 126 rooms and suites including meeting space for up to 15 people. Our rooms feature oversize leather-tufted headboards and elegant custom-designed furniture, topped with rich flannel throws and mahogany details, some adorned by dramatic chandeliers. Felice Ristorante & Wine Bar offers authentic Tuscan fare complete with one of the best Italian proprietary wines - bottled from Fattoria Sardi Giustiniani, the owner's vineyard in Lucca. Effortlessly blending classical European sensibility with American contemporary style, Gild Hall serves as a modern-day gentleman's club for the kings and queens of Wall Street. ... more   less 
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Also Known As:
Gild Hall New York City
Gild Hall Hotel

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