I've been to New York several times and stayed in different places, I obviously know it is not cheap to stay in Manhattan. This looked reasonable when i booked via Booking.com and the pictures made it look reasonable. I was not expecting anything amazing. I also was not expecting to end up with terrible back pain due to a trapped nerve from attempting to sleep in the awful, uncomfortable bed. The 1st night we slept in it the right way around but the bottom was higher than the head of the bed so this felt weird and I kept sliding into the middle of the bed as there was also a dip in the mattress. We tried to switch around the next night so our heads were higher than our feet...and I ended up with a trapped nerve in my back for several days which was a particular nightmare for me on the 8 hour flight and the 2 hour flights home.
As for checking in, this was difficult. I have to say that they did contact me on my home phone in England to confirm the reservation...however this was a day or so before our arrival, when we were already in the USA. When we got there at about 3.00pm (there was no check in time stated on paperwork) there was a note on the door saying that you had to phone if you arrived after 6.30pm. We eventually had to phone using a UK contract mobile phone as we had no other means, the phenomenal cost of this has yet to come through on statement, the call took ages whilst it was explained to us how to get into the place.
We were asked to fill in a sheet regarding our breakfast order including which time slot we wanted. We did this but breakfast never arrived during the time slot we had chosen, sometimes before, sometimes after. After the first morning we never got what had been requested, including nothing to drink for myself. The 'toast' is not toast...it appears to be bread heated up in a microwave. A 'lightly toasted blueberry muffin' means a red hot muffin warmed in the microwave. Not a major issue overall in respect of breakfast, I don't expect much from breakfasts on holiday and I had bought my own drinks - but why ask and then ignore the request.
They seem to provide a few extras in the way of toiletries, a little bottle of mouthwash and cotton buds, however we were only given 1/2 a roll of toilet roll initially. They did come in to clean the room the first day (superficially made the bed and emptied a bin), I had thought they would replenish stocks of toilet roll at this point, but they don't so you have to leave a note. It's not necessarily easy to ask anyone for anything as we only saw someone on 2 occasions during our 4 night stay. To be fair the two men we did see were pleasant enough.
An error on my part was forgetting to check the subway links when I booked the holiday. We walk a lot, we walked over 140 miles on our 3 week trip away, we expected to walk, but it would have been a little bit easier if I'd booked somewhere near a useful subway line. The only subway line on the east side doesn't really connect well with most places. We gave up on some occasions using it and walked an extra few miles here and there.
I would bear all the above in mind before booking to stay here. The pictures on Booking.com do not do justice to the shoddy room and wonky bed! I would definitely recommend looking elsewhere, I will next time!
- Official Description (provided by the hotel):
- Please see critics reviews in Frommer's New York with kids 2009 and 100 Best Little Hotels New York 4th Edition. ... more less
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- Also Known As:
- The Gracie Hotel New York City
- Gracie Hotel New York City
- Gracie Inn