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Reviewed today via mobile

Rating: zero! TopView is the worst tour bus in NYC! I come to NYC yearly and have always purchased hop on-off tour from vendors in Timesquare, it’s a great experience each time. This year I stumbled upon TopView online and was amazed by the prices that they offer, so I decided to the purchase from them online. Let me tell you... BIG MISTAKE! Trust when I say, this company is a scam! Every promise that they offer online is a lie! I paid for a 5-day package tour but it sucked so much that we only hopped on ONE TIME. Yes, once! TopView will make you wait and wait and wait for a ride and will cause you to waste your precious vacation time waiting (Worst part: the waiting will make you miss the “free” ferry ride guaranteed). Don’t be victimized, run far away from TopView.

Thank mariagriseldas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed yesterday via mobile

I visited nyc about three weeks ago and used TopView to get our first taste of the city. I’m glad we did because it was the most efficient way to navigate and see what we wanted to experience a more in depth look of. On our last night in Manhattan, we got to ride with Victor, a New York Native who was not only knowledgeable, but friendly and personable. I definitely will return to New York, and definitely will ise and recommend TopView to others as well.

Thank Passenger33322109860
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ori M, Guest Relations Manager at TopView Sightseeing, responded to this reviewResponded today

Dear guest,

Thank you for taking the time to share your kind review! We appreciate the positive feedback about our service.

It was our pleasure to hosting you on our tours and we hope to serve you again on your next trip to New York.

Report response as inappropriate
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Reviewed yesterday

Met several people who had been LIED to about this tour, going places it didnt go or seeing things that it didnt do. Maybe not the company fault but they need to monitor their sellers much closer. The boat tour was great, had a very informative guide who made it interesting. Several people however were told that the tour stopped at the Statue of Liberty when it legally cannot. Bus rides were subpar - older buses not in the best of shape. Speakers worked at some seats,, not at others. The other companies charge a little more, but they are definitely worth it. I didnt read reviews in advance. My bad.

Thank Navyguyo6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ori M, Guest Relations Manager at TopView Sightseeing, responded to this reviewResponded today

Dear guest,

Thank you for bringing these points to our attention, if you are able to share more information regarding the specific agents involved please contact us at customerservice@topviewnyc.com and we will investigate all the claims further.

Regarding your experience on our buses, we apologize the service was not as expected and will work on improving the overall quality issues brought forth.

Thank you again for the feedback.

Report response as inappropriate
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Reviewed 2 days ago via mobile

Day 1:
Bought tickets from a seller in Times Square the day we got there after being offered a 'deal'. We were going the 9/11 museum anyway and thought this would be a good way to get down there as well as see lots of other things in the process. Downtown tour was meant to be a 1hr 45min round trip, but at only half way through we were already 1hr 20min in so we had to jump off and walk to the museum or we would have ended up being late for our tour, this was despite leaving 2hrs 15mins before we were booked in and only needing to go two thirds of the way round to get there so it wouldn't have taken the whole time!
As for the boat tour I will give them that, despite being really cold (which obviously wasn't their fault) it was really good and had a local (he was excellent, think he was called Danny) narrating as we went round giving lots of info on the sights and city in general.
On the way back we went to the stop to wait for our bus which run every 10-15mins apparently. No word of a lie we waited 30mins for it to turn up and then it was full and couldn't take us. One of the guys on the bus made a call however and within another 5-10mins and by this point being frozen to the bone another empty one turned up. The last stop is supposed to be at 47th St but for some reason despite all the inconvenience and the biting cold, the bus pulled in and we all got dumped at 42nd.
Honestly could not recommend this company, they need to really buck their ideas up if they are wanting to gain new/repeat custom and decent reviews.

Day 2:
Decided to do the uptown tour and give them a second go considering we had the ticket to use. Waited only ten mins for a bus this time so not too bad and lots of interesting facts so kind of redeemed themselves. To be honest though, overall I probably still would bother, I would just book the boat tour separate and do it while you are down the way of the 9/11 museum.

The bike tickets with 2hrs free that came as part of the deal is only when you purchase a bike rental anyway, however of course this isn't explained when you buy the tickets, it's only later you find this out!

Thank anthonylee84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ori M, Guest Relations Manager at TopView Sightseeing, responded to this reviewResponded yesterday

Dear Anthony,

Thank you for you for sharing your experience on our tours and we apologize for the inconvenience encountered.

We appreciate the constructive feedback and will work on the points brought forth to improve our overall customer experience.

Sincerely,
Ori

Report response as inappropriate
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Reviewed 4 days ago

Topview sightseeing was actually a great way for my family of five to see the city and take a boat ride to the Statue of Liberty. The highlights were good especially if you are actually listening to the headset. We were able to all sit together upstairs.

Our only complaint was after the boat tour, a bus had a mechanical issue (near 911 memorial) and the line was extremely backed up. Each bus that came only had seats for may 8 to 10 passengers and the line was over 40 people long. We finally got a seat downstairs in the last row of seats where there was no ac on this particular bus.

Despite this unfortunate end to our trip the actual tour itself is a great way to see the city.

Thank Percy ly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John D, Guest Relations Manager at TopView Sightseeing, responded to this reviewResponded 4 days ago

Dear Percy,

Thank you for the great feedback, it was a pleasure hosting you on our tours are we appreciate the time taken to point out what should be improved.

We hope to serve you again on your next trip to the city!

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Reviewed 4 days ago via mobile

All and All it was a good experience however
Purchasing the tickets was pretty easy online. I had to purchase 14 tickets for my special needs group.
The hotel printed out the confirmation for me.
Went to the Empire State Building stop.The mans voucher printer was not working.
They let us on the bus we sat upstairs but failed to tell us about the ear phones for the guided tour. We missed our stop for the Statue of Liberty so we switched buses on 42nd street for the midtown tour. At this point we still didn’t have printed vouchers. We got off and went to the New York museum. They let us in w/o vouchers
When we went to get back on the bus to head back to 47th Street the bus driver wouldn’t let us on the bus!! I had 11 people with special needs a voucher with the confirmation number and still she wouldn’t let us on the bus. It was over 100 blocks that we would of needed to walk but a metro bus was right behind and let us on. Thank goodness!
It wasn’t our fault that the voucher machine wasn’t printing. Shame on that employee who wouldn’t let us on the bus 332.
When we got back to 47th Street the attendant was wonderful his name was Jamie thanks for reassuring us and helping us.
He nicely printed out our tickets

Thank laurelh990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John D, Guest Relations Manager at TopView Sightseeing, responded to this reviewResponded 4 days ago

Dear Laurel,

Thank you for bringing this issue to our attention, please share any information you may have on the driver by emailing us at customerservice@topviewnyc.com. We take our customer's complaints seriously and want to investigate the matter further. Again, I apologize for the inconvenience your group may have suffered.

We will take these points and improve upon. I hope we can serve you again in the future.

Report response as inappropriate
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Reviewed 4 days ago via mobile

Bus company is a good as any other, made extra special by Santana, the funniest most knowledgeable new yorker in the city. Made our visit perfect.

1  Thank Journey38081237216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John D, Guest Relations Manager at TopView Sightseeing, responded to this reviewResponded 4 days ago

Thank you very much for your kind review.
We'll make sure Santana is aware of this.

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Reviewed 5 days ago via mobile

Terrible! No information provided other than brief recorded snippet at designated stops. Bike rental requires initial purchase. Smart alec manager seemed to delight in having duped us. Bus can't move in Manhattan gridlock... painfully slow!

Thank Betsy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John D, Guest Relations Manager at TopView Sightseeing, responded to this reviewResponded 4 days ago

Dear Besty,

Thank you for bringing these issues to our attention, we appreciate the feedback regarding the tour quality and the employee involved.

Unfortunately, New York City traffic conditions are beyond our control.

Sincerely,
TopView Sightseeing.

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Reviewed 1 week ago via mobile

I have been on numerous bus tours in the city and this is by far the absolute worst! This is for many reason including: 1) lack of an educational tour; 2) poor bus quality; 3) long lines; and 4) inefficent staff. Our tour started near Times Square where they made us wait in long lines when there are empty bus seats. The lines are completely inefficient and we had numerous people cut/move ahead without any issue from the tour operators. Numerous times we also had to wait greater than 15 minutes at certain stops even when no one was boarding/departing. The buses themselves are seriously outdated and had lots of both internal and external damage. We had to move seats because one of the ear pieces didn’t work. The tour itself was a pre-recorded tour which had limited information with more music than information about the city and its buildings. Overall this tour was a huge disappointment especially for the price.

Thank NorthStar11727703298
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John D, Guest Relations Manager at TopView Sightseeing, responded to this reviewResponded 3 days ago

Dear Guest,

Thank you for bringing these issue to our attention, we will work to investigate and improve upon the point brought here including the overall quality of our tours.

I apologize for any inconvenience during your time in line and we hope to serve you again in the future.

Sincerely,
TopView Sightseeing

Report response as inappropriate
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Reviewed 1 week ago via mobile

Great company, wonderful service, Driver Oral Douglas was very helpful with directions for getting to the cruise

Thank Travel20226097949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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