During a recent stay I needed to arrange transportation for a group of 18. This last minute (same day) request was taken care of by Carolyn Innocenzi, Concierge for the hotel. She also followed up to ensure the company had all of the details for our destination and return trip. Carolyn's willingness to take responsibility and solve a potential problem was done with a smile and in a professional manner.
Other staff members provided the same high level of service - Carolyn was involved in several other activities which made my job as a meeting facilitator easy.
- Official Description (provided by the hotel):
- Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more less
- Reservation Options:
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- Also Known As:
- New York Palace Hotel
- New York City Palace Hotel
- Palace Hotel New York
- Palace Hotel Nyc