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“Spectacular!”

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Lotte New York Palace
Ranked #78 of 467 Hotels in New York City
Certificate of Excellence
Spencerport, New York
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Spectacular!”
Reviewed 2 December 2013

My husband and I just returned from a fantastic four night stay at the Palace. The staff were all friendly and accommodating from the young lady who made our reservations, to the doormen who made us feel welcome, to the front office agents who checked us in quickly, to the bellman who assisted us, and to the concierge who arranged alternative transportation home when the trains were disrupted. The hotel's renovations are lovely, modern while keeping the ambiance of the "grand hotel". Our room was spacious with a great view. Housekeeping did a great job daily. The lounge was a nice place to meet with friends. Michel Richard's restaurant was excellent, both food and service. I highly recommend this hotel for its luxurious accommodations as well as its proximity to theaters, Central Park, shopping and fine dining.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pepper1229
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at Lotte New York Palace, responded to this review, 5 December 2013
Dear Pepper1229,

I am so happy that you had such a wonderful experience at the New York Palace. I will most certainly pass along your compliments on to our staff and hope to welcome you back for another spectacular stay.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,093 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (851)
Date | Rating
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English first
Monroe Township, United States
2 reviews
Reviewed 2 December 2013

The Palace was clean, comfortable and close to Radio City where we planned to see the Rockettes. We had a perfect view of St. Pat's Cathedral that was a bonus. Parking garage attached to hotel so that was easy. We were treated great. After we checked out of our room they held our bags for us so we could go to the show and not worry about anything. Can't complain about anything except the cost of food and drinks in NY, but that's all of NY not just the hotel.

Room Tip: ask for a room with a view of St. Pat's Cathedral.
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrea C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at Lotte New York Palace, responded to this review, 5 December 2013
Dear Andrea C,

Thank you for staying with us. I am thrilled to see that you had a perfect holiday weekend and a wonderful stay.

We hope to welcome you and your family back to our hotel in the future.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level Contributor
43 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 December 2013

We loved our weekend stay at this beautiful remodeled property. It's located perfectly close to 5th Ave, Central Park and lots of shops.
The room sizes for Manhattan are great, lovely staff and for sure a come back next time in Big Apple.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amfmia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at Lotte New York Palace, responded to this review, 5 December 2013
Dear Amfmia,

Thank you for sharing your experience. I am glad that you enjoyed your stay and we hope to welcome you back to our hotel.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 28 November 2013 via mobile

I have stayed at this hotel for over 20 years since it was run by Leona Helmsley -has recently been "renovated" by its new owners-although everything has a fresh coat of paint the change has been very much for the worse especially in terms of service
You have to fight your way into the garage
Don't expect any help with your luggage Though after you have already struggled and dragged it to the desk a bellman may then ask if want assistance.
Reservations are routinely mangled
Better have yours in hand with all details clearly documented
The previously pleasant lobby is now transformed into a corridor
Rooms are refreshed but in general not for the better
Housekeeping service is now nonexistent or poor
Housekeepers routinely ignore do not disturb signs and enter room in morning day after day
The new restaurant is a nightmare
You will wait a minimum of half an hour for a breakfast table
The space is totally inadequate to the task with half the room occupied by a glass cage full of wine bottles. Another large room full of empty tables is not used at all while guests spill into the lobby waiting for tables. Staffing is totally inadequate and those in charge of seating border on overtly hostile and rude. They seem to want people to leave without eating.
The hotel reminds me of the present state of air travel where horrible service has become the norm. I have made my complaints known to the management but clearly no one cares.

P S the place is packed. And as you see with many good reviews
I congratulate the new owners on their ability to degrade every type of service and still fill the place
Welcome to the new normal.
Leona Helmsley must be spinning in her grave

Stayed November 2013
Helpful?
8 Thank Trave4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
139 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 27 November 2013

There is not enough words to describe my experience at The New York Palace. We are loyal customers for a long time..so we know everyone and they all know us. This is the first time that we don't stay at the towers, because there are no perks anymore..no lounge... We loved the lounge... But we stayed at the superior rooms which look ver nice and spacious... I would say that they are almost he same size as the tower rooms. We had a package with breakfast which was amazing!! Tangier, Oriol and Omar were amazing!! They are sooo nice!!! We love our friends at the Palace... Don, Brian, David, Dave, Renee, Bill, Joseph, Diego, Roggerio( love him!), Susan.. There are sooo many people that truly make our experience the best!!!! Plus you can go wrong with the location of the hotel...perfect in every way!!

Room Tip: Cathedral views are the best!!
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Renata C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at Lotte New York Palace, responded to this review, 29 November 2013
Dear Renata C,

First, I would like to sincerely thank you for your loyalty through the years.
I am thrilled that you had, once again, a fantastic stay. I will definitely pass your kind words on to all of your friends here at the New York Palace.

We are most certainly looking forward to welcome you back.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brick, New Jersey
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 November 2013

The hotel is perfectly located in the city away from, but close enough to Times Square, theatre district. We chose this hotel because its located near one of our favorite restaurants in the city. Rooms are very spacious and comfortable, but you are paying a good price for that. Everyone is helpful and friendly. We would go back.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mathsupt2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at Lotte New York Palace, responded to this review, 29 November 2013
Dear mathsupt2013,

Thank you for staying with us. I am thrilled that you enjoyed your stay, our rooms and the service provide by our staff.

I hope to welcome you back in the future.

All the best
David Chase,
General Managers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yarm, United Kingdom
Level Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 November 2013

Our family had a wonderful stay. The staff were very helpful. The hotel beautiful, and rooms spacious. What more can you ask for? Well free WiFi would be nice! Seems very outdated to charge in this level of hotel.

Room Tip: We had a high room with view, fantastic!
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Clare H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at Lotte New York Palace, responded to this review, 29 November 2013
Dear Clare H,

Thank you for you feedback. I am glad you enjoyed your stay and had a wonderful experience at our hotel.

I hope to welcome you back in the future.

All the best,
David Chase,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lotte New York Palace

Property: Lotte New York Palace
Address: 455 Madison Avenue, New York City, NY 10022-6845 (Formerly The New York Palace Hotel)
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#17 Spa Hotel in New York City
#54 Family Hotel in New York City
#62 Luxury Hotel in New York City
#71 Business Hotel in New York City
#84 Romantic Hotel in New York City
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Lotte New York Palace 4.5*
Number of rooms: 909
Official Description (provided by the hotel):
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 
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Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc

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